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Check baggage tracing status

What to do if your baggage has not arrived:

If your baggage has not arrived, please contact the baggage tracing service personnel before exiting the arrivals area and fill out the specific form. You will receive a baggage tracing number, which allows you to track its status using the form below.

PLEASE NOTE! This service is currently available for passengers who have contacted the baggage tracing service at the following locations.

Check baggage tracing status

Alicante, Almaty, Amsterdam, Antalya, Astana, Athens, Baku, Bangkok, Barcelona, Beijing, Beirut, Belgrade, Berlin, Bishkek, Bologna, Brussels, Bucharest, Budapest, Cairo, Chelyabinsk, Chisinau, Copenhagen, Delhi, Dresden, Dubai, Düsseldorf, Frankfurt, Geneva, Guangzhou, Hamburg, Hanoi, Hanover, Havana, Helsinki, Heraklion, Ho Chi Minh, Hong Kong, Istanbul, Kaliningrad, Kazan, Larnaca, Lisbon, London, Los Angeles, Lyon, Madrid, Malaga, Male, Miami, Milan, Minsk, Moscow, Munich, New York, Nice, Nizhny Novgorod, Oslo, Paris, Phuket, Prague, Riga, Rome, Rostov-on-Don, Samara, Seoul, Shanghai, Simferopol, Sochi, Sofia, Split, St . Petersburg, Stuttgart, Tallinn, Tashkent, Tbilisi, Tehran, Tel Aviv, Tenerife, Thessaloniki, Tivat, Tokyo, Ulaanbaatar, Valencia, Venice, Vienna, Vilnius, Warsaw, Washington, Yekaterinburg, Yerevan, Zagreb, Zurich.

If you have questions about baggage tracing or you want to make changes (corrections) to the submitted form, please call the number shown on the baggage non-arrival certificate (PIR).

Important! Please keep your flight documents, in particular your boarding pass and baggage claim ticket.

Tracing time in the event of baggage non-arrival

In the event of non-arrival, baggage will be traced for 21 days from the date of receipt of the passenger’s statement. If it is not found within 21 days, the passenger may submit a written claim to the carrier. Payment of financial compensation and the amount of such compensation is subject to the provisions of the Air Code of the Russian Federation and international conventions.

For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:

For information about lost property found on board an Aeroflot aircraft after flying out of Sheremetyevo Airport, please contact:

For information about lost property found at Sheremetyevo Airport, please contact:

phone +7(495)5787464, e-mail lost-and-found-fe@svo.aero

Information about baggage that has not arrived

For more information, please contact:
+7(495)544-33-25
+7(495)664-14-99
e-mail: lost-found@aeroflot.ru

Claim submission:

A claim may be submitted by the passenger or his/her authorised representative.

Lost baggage claim

If the checked baggage is not found within 21 days from the day the Missing Baggage Report is submitted, the passenger shall be entitled to claim damages incurred in connection with the loss of the checked baggage.

Claim submission deadlines:

  • 6 months for domestic flights
  • 18 months for international flights

The following documents should be attached to the claim:

  • statement with a list of property and the amount of monetary loss
  • cash register receipts, confirming the prices of the lost property
  • Property Irregularity Report (PIR)
  • baggage tag (original copy)
  • contact details: address, telephone number, e-mail

Please submit all claims to:
- P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office

If you have any questions about the claim submission procedure, please use our feedback form

Delayed baggage claim

In the event of baggage delay, the passenger may submit a claim within:

  • 6 months for domestic flights
  • 21 days from the baggage delivery date for international flights

The following documents should be attached to the claim:

  • application specifying the monetary loss
  • Property Irregularity Report (PIR)
  • baggage tag (original copy)
  • invoices (receipts) confirming expenses
  • contact details: address, telephone number, e-mail

Please submit all claims to:
- P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office

If you have any questions about the claim submission procedure, please use our feedback form

Damaged baggage claim

In the event of damage to baggage, the passenger may submit a claim within:

  • 6 months from the day following the baggage delivery date for domestic flights
  • 7 days from the baggage delivery date for international flights

We will offer to repair your baggage. If your baggage is non-repairable, its value must be proved using documentary evidence.

The following documents should be attached to the claim:

  • statement specifying the value of the damaged baggage and the year of its purchase
  • Property Irregularity Report (PIR)
  • baggage tag (original copy)
  • repair invoice
  • cash register receipt for the purchased baggage
  • contact details: address, telephone number, e-mail

Please submit all claims to:
- P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office

If you have any questions about the claim submission procedure, please use our feedback form

The liabilities of PJSC Aeroflot and the passenger and the claim submission procedure are set out in the PJSC Aeroflot Passenger and Baggage Air Carriage Regulations (PDF, 5 MB)