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Cookie Policy

The website www.aeroflot.ru (“Website”) is hosted by Public Joint Stock Company «Aeroflot - Russian Airlines» (“Aeroflot”).

On our Website, various cookies may be used. With this Cookie Policy, we would like to inform you what cookies are, what they do, and what kind of cookies are used via our Website. In so far as we collect Personal Data via cookies, we process these Personal Data in accordance with our Privacy Policy.

We may change this Cookie Policy and the list of cookies that are used on our Website at any time. The most recent version of this Cookie Policy is dated 24.05.2018.

1. What are Cookies?

Cookies are small text files containing letters and numbers that are sent by a webserver (such as the www.aeroflot.ru webserver) to your computer, smartphone, tablet or any other device with internet access which you use in order to visit our Website (“Device”). Once a cookie is stored on your Device, the Website server may be able to recognise the Device you use.

“Web Beacons” are small graphic data (also known as ‘Pixel Tags’ or ‘Clear GIFs’), which can be included on our Website, mobile applications (such as the ‘Aeroflot – Online Tickets’ mobile application and the ‘Aeroflot Entertainment’ mobile application, each an “App”) and newsletters and are usually used in combination with cookies to identify users and user behaviour.

2. Which types of cookies are used by Aeroflot?

Aeroflot uses different types of cookies on the Website. These cookies serve different purposes. According to their purpose, cookies may generally be assigned to one of the following categories:

  • “Strictly Necessary Cookies”, i.e. cookies that are strictly necessary for your shopping and your booking on our Website;
  • “Functional Cookies”, i.e. cookies that enable you to move around our Website and use its features, record information about choices that you have made, and tailor the Website to your needs. Without these cookies, we will not be able to provide certain features, such as remembering details you entered and saving your preferred language; and
  • “Analytical Cookies”, i.e. analytics/statistical cookies that help to improve the performance of our Website, and to provide a better user experience. Via Analytical Cookies, we obtain information about the quality and/or effectiveness of our services. It helps us to understand how our visitors use our Website, which enables us to improve how we present our content to you.

Our Website uses cookies from all of the above categories in order to provide you with the best Internet experience. For a detailed list of the cookies used by us please see the Cookie Table below.

3. Will cookies be stored on my Device only by Aeroflot?

No. The cookies used by Aeroflot are both first-party cookies and third-party cookies.

First-party cookies are cookies from Aeroflot, serving our purposes, including but not limited to the provision of the booking system on our Website, interactive information, and statistics purposes.

Third-party cookies, on the other hand, are set by third-party suppliers under a domain different from the domain of our Website. These third-party cookies enable analyses across websites.

4. Will cookies be permanently stored on my Device?

Whether and for how long cookies remain stored on a Device mainly depends on whether the cookie set is a Persistent Cookie or a Session Cookie. “Session Cookies” are cookies that remain stored on your Device only until you close the browser. By contrast, “Persistent Cookies” will remain stored on your Device until they expire or are deleted by you (e.g. by deleting your browsing history or by your targeted deletion of the cookies via your browser settings). For the duration of storage of the particular cookies, please see the Cookie Table below.

5. How can I enable, disable and administer cookies?

5.1 Strictly Necessary Cookies

Strictly Necessary Cookies will be set by us on your Device without us explicitly asking for your consent. The types of such cookies can be seen in the Cookie Table below. If you do not accept the use of Strictly Necessary Cookies, please disable cookies or refrain from visiting our Website.

You will not be able to book flights or purchase other services on our Website without the Strictly Necessary Cookies set by us. Instead you may use our toll free phone numbers.

5.2 Consent

In addition to the Strictly Necessary Cookies, we will set cookies on your Device only, if you have given your prior consent. Such cookies are Functional Cookies and Analytical Cookies. The exact types of such cookies can be seen in the Cookie Table below.

You consent to the use of cookies by continuing to surf on the Website, after you have been informed by us on the use of cookies.

If you do not consent to use of cookies by the Website, please leave the Website. You are free to withdraw your consent at any time, for example by deleting the cookies. If you do not accept all cookies or withdraw your consent, you may still browse the contents of the Website; however, in this case you may not be able to use the full functionality of the Website.

5.3 Browser settings

In addition, you may configure the settings of your browser / your Device used to browse the Website to enable, disable or delete cookies. Detailed instructions on how to configure your browser have been published by the browsers’ developers, and can be found here:

For more information on the use of cookies and on how to deactivate cookies, please visit www.allaboutcookies.org.

6. Google Analytics

Our Website uses Google Analytics. Google Analytics uses cookies to help the Website analyse how users use the site. The information generated by cookies about your use of this Website will generally be transmitted to and stored on a Google server in the United States of America. As we have activated IP anonymization on this Website, your IP address will be truncated in advance within the territory of the Member States of the European Union or the other members of the European Economic Area. Only in exceptional cases will the full IP address be first transmitted to a Google server in the United States of America and truncated there. Google will use this information on our behalf for the purpose of evaluating your use of the Website, for compiling reports on Website activity and for providing other services related to Website activity and Internet usage.

The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. You may prevent the storage of cookies by selecting the relevant setting in your browser; however, we would like to point out that if you do this you may not be able to avail of the full functionality of this Website. There are a number of ways of preventing the storage of cookies:

  • You may set an opt-out cookie that will instruct Google not to store or use your information for the purpose of web analysis. Please note that with this option, there will be no Website analysis for as long as the opt-out cookie is stored in your browser. If you wish, you may set an opt-out cookie by clicking here.
  • You may prevent the storage of the cookies required to create a profile by selecting the relevant setting in your browser.
  • Depending on the browser you are using, you may install a browser add-on that will prevent tracking. Just click here and install the downloadable browser add-on.

Google Analytics is used in accordance with the requirements which the German Data Protection Authorities have agreed together with Google. Information regarding the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. The Google Analytics Terms of Service are available here. The Google Analytics security and privacy principles are available here. The Google privacy policy is available here.

7. Cookie Table: Cookies used by Aeroflot

7.1 Strictly Necessary Cookies (First Party)

7.2 Functional Cookies

7.2.1 First Party

7.2.2 Third Party

7.3 Analytical Cookies (third party)

7.4 Uncategorized

7.4.1 First party

7.4.2 Third party