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Company News

09 September 2009

Aeroflot certified by ISAGO


September 9 2009, Moscow. – JSC Aeroflot Russian Airlines successfully completed the audit procedure for compliance with ISAGO (IATA Safety Audit for Ground Operations)standards.

Aeroflot Russian Airlines has become Russia’s first and Europe’s third carrier to obtain the ISAGO certificate, which confirms the company’s commitment to using the cutting-edge standards in safety management in ground operations. The ISAGO audit is voluntary and serves a token of the attention the company is paying to safety provision in every aspect of its business. The ISAGO certificate allows for wider cooperation with the world’s leading carriers and better marketing of Aeroflot’s ground-based services.

The audit was conducted in the following areas of the company’s activities:
• Organization and Management System;
• Station Management;
• Passenger Handling;
• Baggage Handling;
• Cargo Handling;
• Centering control;
• Aircraft Handling Loading;
• Aircraft Ground Movement.

The ISAGO program is designed by IATA based on the well-proven IOSA (IATA Operational Safety Audit) specially for companies providing ground servicing to air carriers. The ISAGO standard is significantly enhanced and more detailed in terms of ground services provision compared to IOSA (IATA Operational Safety Audit), which aimes at evaluation of a carrier’s operations. ISAGO serves to improve ground services safety through reducing the level of aircraft damage, personnel injuries, and through the use of unified standards developed with account to the world’s best practices.

A reliable ground services provider is one of the most important elements to flight safety, since a safe flight begins on the ground.


AEROFLOT is based in Moscow, in the Sheremetyevo International Airport. As Russia’s largest carrier, the company flew 9.3 million passengers in 2008, together with its subsidiaries, 11.6 million passengers. Aeroflot operates its own flights to 95 destinations in 48 countries. It accounts for over 45% of Russia’s scheduled international traffic. The company strives to enhance its share of domestic traffic, which now is 12.5% (with its subsidiaries, 17%t).

Aeroflot is a member of SkyTeam, a global airline alliance. Aeroflot provides its customers with an access to a route network of 928 destinations in 174 countries (more info is available on our website www.skyteam.com). Aeroflot operates code-sharing agreements with 29 foreign and Russian airline companies.

Aeroflot has one of Europe’s youngest air fleets that consists of 105 aircrafts, more than half are state-of-the-art airliners. The air fleet is regularly replenished. The company plans to receive the new generation Russian airplanes Sukhoi SuperJet-100.

Aeroflot complies with the highest international safety standards. Following the results of the International Air Transport Association’s Operational Safety Audit (IOSA), the company was the first Russian carrier to be included in the IOSA Registry. In 2009, Aeroflot has confirmed the certificate for the third time. In 2008, the company’s Quality Management System was certified as complying with ISO 9001:2000. You are welcome to buy an e-ticket, obtain any info on flight status and booking, get a ticket for your bonus miles, read the news and find out more about Aeroflot on our website www.aeroflot.ru.

Department for Public and Government Relations