warning!You useInternet Explorer. Certain functions may not work correctly. We recommend that you use a different browser.

Company News

16 September 2009

New Servicing Concept

AEROFLOT Improves Services for Business Class Passengers on Moscow – St. Petersburg Flights

September 15 2009, Moscow – JSC Aeroflot Russian Airlines has introduced a new business-class servicing concept “Room Service by Aeroflot” on Moscow – St. Petersburg flights. The main idea behind the project is to expand the service range and improve the quality of servicing under “Aeroflot Shuttle” program, to improve customer satisfaction with the product and the customer loyalty to the Aeroflot brand.
The air connection between Moscow and St. Petersburg is the shortest but at the same time the most load-bearing line in Aeroflot’s route network. The company operates 12 its own regular daily flights. 

Aeroflot Shuttle program, launched in July 2008, offers prolonged check-in ending 20 minutes before flight departure, baggage dispensing time reduced to 15 minutes after arrival, faster boarding and unboarding. Now, the program has been supplemented by the new servicing concept.

For instance, passengers have a better opportunity to individually plan their journey, have their newspapers, meals or drinks delivered at their convenient time. Before a flight, passengers are offered a cocktail prepared by the company’s special formula. The cocktails are served on a tray with fresh mint and decorative napkins. All meals use natural ingredients only. Breakfast menu includes omelet, warm buns, fruit, and orange juice. For lunch dessert, passengers are offered ice-cream, which has become a special feature of Aeroflot menu. Before dinner, passengers are served an evening cocktail.

The program pays a special attention to provision of passenger in-flight information by chief flight attendant. Specially trained personnel has been employed to service the line connecting the two Russian capitals in order to not only ensure prompter in-flight servicing but at the same time improve its quality.

AEROFLOT is headquartered in Moscow, in the Sheremetyevo International Airport. Russia’s largest carrier, the company flew 9.3 million passengers in 2008, together with its subsidiaries, 11.6 million passengers. Aeroflot operates its own flights to 95 destinations in 48 countries. It accounts for over 45% of Russia’s scheduled international traffic. The company strives to enhance its share of domestic traffic, which now is 12.5% (with its subsidiaries, 17%).
Aeroflot is a member of SkyTeam, a global airline alliance. Aeroflot has given its customers an access to a route network covering 928 in 174 countries (more info is available on our website www.skyteam.com). Aeroflot operates code-sharing agreements with 29 foreign and Russian airline companies.
Aeroflot has one of Europe’s youngest air fleets that consists of 105 aircrafts, more than half are state-of-the-art airliners. The air fleet is being regularly replenished. The company plans receiving the new generation Russian airplanes Sukhoi SuperJet-100.
Aeroflot complies with the highest international safety standards. Following the results of the International Air Transport Association’s Operational Safety Audit (IOSA), the company has become the first Russian carrier to be included in the IOSA Registry. In 2009, Aeroflot confirmed its IOSA status for the 3rd time. Since March 2008, the company’s Quality Management System has been certified as complying with ISO 9001:2000.
You can buy an e-ticket, obtain any info on flight status and booking, get a ticket for your bonus miles, read the news and find out more about Aeroflot on our website www.aeroflot.ru.

 Department for Public and Government Relations