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Company News

15 March 2011

Aeroflot will uplift passengers from Tokyo with tickets for any date without additional payments or penalties

March 15, 2011, Moscow – Up to March 20 inclusive, JSC ‘Aeroflot’ will uplift from Tokyo all passengers with tickets purchased to Aeroflot flights from Tokyo regardless of the departure date indicated on the ticket. The service will be provided without additional payments or penalties depending on availability of seats.

As a result of the massive earthquake that swept north-western Japan causing thousands of deaths and significant damages, power supply and transportation systems failed thus complicating Aeroflot's operations in the region. Despite these problems Aeroflot perform regular flights to/from Tokyo strictly observing the schedule. The airline monitors the situation and interacts with the ground services of the Narita airport in Tokyo and the Russian Embassy and Aeroflot's representative office in Japan. The company’s attention is focused on the safety of flights.

In view of the emergency situation that occurred in Japan, the Aeroflot top management made a decision to allow all passengers to have refunded their tickets with the departure date up to 20 March 2011 without penalties regardless of the fare under which they were purchased. The passengers may also rebook their flights to a later date, up to April 25 inclusive, without additional payments or penalties.

For more information please contact our call center (495)223-55-55, 8-800-333-55-55, or 0933 (paid call) or visit the Aeroflot Web site www.aeroflot.ru.

Aeroflot, the leader of Russia’s air fleet, is a member of SkyTeam, the global airline alliance. Aeroflot’s overall flight network comprises 898 locations in 169 countries. In 2010, 11.3 mln passengers used Aeroflot’s services and about 14.07 mln used the services offered by the Aeroflot group.

Aeroflot was the winner in the contest between European members of SkyTeam in serving economy-class passengers in short- and medium-range flights and business-class passengers in long-range flights. “Onboard Survey,” the marketing survey conducted by SkyTeam from April to September 2009, confirmed Aeroflot’s leading positions.

Aeroflot belongs to 25 leading airlines of the world according to Air Transport World journal, based on the results of its financial and economic activities in 2009 (“operating profit” and “profit margin” categories).

Aeroflot was the first Russian carrier to be included in the IOSA operator registry and it continues to confirm the certificate in a regular way. The airline has successfully passed the Safety audit for ground operations (ISAGO). Aeroflot is a holder of the unified certificate of compliance with the requirements of ISO 9001:2008.

Aeroflot operates one of the youngest air fleets in Europe that consists of 101 aircraft. Aeroflot’s hub is Sheremetyevo international airport in Moscow. For more details please visit www.aeroflot.ru.

Department for Public Relations
and Relations with Public Bodies