March 1, 2011, Moscow. - Aeroflot extends the image promotion campaign for the passengers whose flights from Sheremetyevo airport were delayed on December 25-28, 2010 due to ice rain. The campaign is extended until March 31 at the requests of many passengers who failed to obtain certificates for the services offered by Aeroflot.
As part of the campaign, beginning January 13, 2011, Aeroflot has already granted over 4,000 certificates worth in total over 2 mln USD. The average cost of a certificate is 15,000 rubles.
As was reported earlier, personal certificates were granted, as part of the campaign, to those airline customers whose flights were delayed in December by more than eight hours. The eligible passenger can obtain the certificate at any sales office or representative office of JSC ‘Aeroflot’ having submitted the boarding pass and a copy of the passenger’ passport. The voucher total corresponds to the fare for the travel segment from Moscow:
- in case of one-way tickets, to the paid fare from Moscow;
- for return tickets, to the fare from Moscow.
This amount can also be used to purchase a ticket in the future or to pay for excess baggage up to 31 December 2011.
For more information about the procedure for obtaining the certificates please contact the Call center (tel. (495)223 5555 or 8(800) 333 5555) or visit the Aeroflot Web site www.aeroflot.ru. If the boarding pass is lost, send a request to the Director of the Quality Management and Customer Relations Control Department (10 Arbat street, Moscow, 119002 Russia). Your application will be reviewed in accordance with the established procedure.
Aeroflot, the leader of Russia’s air fleet, is a member of SkyTeam, the global airline alliance. Aeroflot’s overall flight network comprises 898 locations in 169 countries. In 2010, 11.3 mln passengers used Aeroflot’s services and 14.07 mln used the services offered by the Aeroflot group.
Aeroflot was the winner in the contest between European members of SkyTeam in serving economy-class passengers in short- and medium-range flights and business-class passengers in long-range flights. “Onboard Survey,” the marketing survey conducted by SkyTeam from April to September 2009, confirmed Aeroflot’s leading positions.
Aeroflot belongs to 25 leading airlines of the world according to Air Transport World journal, based on the results of its financial and economic activities in 2009 (“operating profit” and “profit margin” categories).
Aeroflot was the first Russian carrier to be included in the IOSA operator registry and it continues to confirm the certificate in a regular way. The airline has successfully passed the Safety audit for ground operations (ISAGO). Aeroflot is a holder of the unified certificate of compliance with the requirements of ISO 9001:2008.
Aeroflot operates one of the youngest air fleets in Europe that consists of 101 aircraft. Aeroflot’s hub is Sheremetyevo international airport in Moscow. For more details please visit www.aeroflot.ru.
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