Communication services on board

• About OnAir

  OnAir is a joint venture between SITA and Airbus, headquartered in Geneva, Switzerland with branch offices in Seattle, London and Montreal.

  OnAir is the world leader in software development for the airline industry, communication means and networks designed for aircraft, offering the most modern and comprehensive product range in the market.

• About Internet OnAir

  Internet OnAir allows you to access the Internet on your laptop or mobile device through Wi-Fi or the onboard entertainment system built into the back of each seat. You can access your corporate site and use a variety of Internet applications, such as your e-mail clients, instant messaging software and web browsers. Customers, who use Internet OnAir on a mobile device via Wi-Fi (smartphone or BlackBerry), can use most of the services that do not require a cellular signal. This includes such Internet activities as sending e-mails, browsing web pages, etc.

  Please note that this service does not support video streaming.

• Can I access the service through a variety of devices?

  Yes, after purchasing OnAir, you can easily switch between all supported devices, including laptops, mobile devices and the backrest entertainment system.

  When switching between devices, you may be asked to enter your username and password.

• Why is it necessary to use the service via a laptop?

  Minimum requirements to access OnAir: a supported web browser and a laptop with 802.11 wireless functionality (Wi-Fi). If the aircraft is equipped with a wired network, you will need an Ethernet-RJ45 cable to access the device.

• What operating systems are compatible with the service?

  OnAir does not target a specific operating system and can work with any operating system that has a compatible web browser, such as Internet Explorer (complete list of supported web browsers below).

• Which web browsers are supported by OnAir?

  On laptops, OnAir supports modern versions of the following web browsers:

  • MS Internet Explorer
  • Firefox
  • Safari
  • Opera
  • Google Chrome

  On mobile devices connected to Wi-Fi, OnAir supports modern versions of the following web browsers:

  • Internet Explorer Mobile
  • Opera mobile web browser
  • Safari web browser
  • BlackBerry we browser

• Can I access my corporate network with Internet OnAir?

  Yes. If the laptop is equipped with a virtual private network (VPN), you can easily connect to your corporate network.

  Internet OnAir allows you to establish a secure connection to your corporate network. IPSec, SSL and PPTP are supported.

  PLEASE NOTE. Status Monitor may not be seen when you are in your corporate network. However, information about your service usage will be monitored and recorded by OnAir. You may need to interrupt the VPN session to view usage information.

• Does OnAir offer data protection?

  Yes. Under confidentiality terms and thanks to its e-commerce experience, OnAir uses Secured Socket Layer (SSLv3.0) to protect any confidential information and user data transmitted via the browser.

  In addition, personal information about user registration is protected by a user ID and password to prevent access by unauthorized persons.

• How do I contact the Support Service?

  OnAir provides support through onboard documentation and the following e-mail address and telephone number:

  Documentation and manuals

  You can get more information about the service by going to the Help section and certain links.

  Contacts

  If you need multilingual support, you can send an e-mail to cs@onair.aero or call +1 514 282 5239 24/7.

• Can I connect via a mobile device?

  Yes, Internet OnAir is supported by most of the popular mobile devices with Wi-Fi, such as BlackBerry; Apple iPhone and iPod Touch, Windows Mobile smartphone, and many other mobile devices.

  Internet OnAir allows mobile users to use many Internet applications, including e-mail, instant messaging and web browsing.

  Please note. Activities that require cellular connection, such as voice calls and SMS-messages, are not available via Wi-Fi.

• I can’t access certain materials and/or website. What am I doing wrong?

  In order to ensure proper use of the Internet on board, OnAir can block web content falling under certain predefined categories, including as follows:

  • scenes and promotion of violence;
  • drugs / drug use;
  • nudity, nude images and lifestyle;
  • adult material;
  • sexual acts, pornography;
  • aggressive/extremist materials;
  • pirated or illegal downloads.

• How will I be billed?

  OnAir accepts most major credit or debit cards, including VISA, MasterCard, American Express, JCB and Discover. Service fees, plus any additional data purchased during the session, will be charged to your credit or debit card at the end of the flight.

• Why should I enter my billing information if I participate in a promotion?

  If you participate in a promotion, you may need to provide your billing information to cover the costs for excess traffic (MB).

  This is similar to providing information about your credit card at the hotel to cover additional costs, even if you have made a pre-paid reservation.

• What happens if I use up all my pre-paid megabytes (MB)?

  This depends on the Internet version that you selected during the initial registration process. For example, if you choose to disconnect from the Internet before reaching the traffic limit (MB), you will be offered to continue the session under agreement to pay for all data exceeding the original limit. You can also choose to use the Internet without interruption. When traffic limit is reached, the service will not be interrupted.

  Before connecting to the Internet, you will be asked to choose between service without interruption or service with interruption on reaching the traffic limit (MB).

  Please note: if you use a promo code, you may be asked to enter your billing information when promotion costs have been consumed.

• What happens if I don’t use up my pre-paid tariff plan? Can I transfer the unused traffic amount to another flight?

  No, Internet OnAir can be used on one flight only, and remaining traffic may not be transferred to another one.

• Where can I find information about my traffic consumption?

  Your consumption of megabytes (MB) and kilobytes (KB), as well as the invoice are displayed in real time on the status monitor during the entire session.

• Do I need to change any settings in the web browser?

  If you want OnAir Internet to work properly, you should enable cookie files in your web browser. Please enable cookie files and JavaScript in the web browser before using this service.

  You must disable the pop-up blocker in the Opera web browser before continuing.

• What can I do to make the best use of Internet OnAir?

  Internet OnAir works best with a satellite in order to reduce the amount of data transmitted by the satellite link.

  To optimize your browsing experience, we recommend that you disable automatic updates, such as Microsoft Windows updates, etc.

• Wi-Fi isn’t available or is temporarily disabled during the flight. What causes this, and what can be done?

  Internet OnAir may be interrupted or may not be available if the aircraft has not yet reached cruising altitude, if the aircraft is flying over a country that has not authorized this service, or if the aircraft is experiencing technical problems. If the service is not available, please refresh the page and check service availability later.

The Internet Service may be used only after the aircraft has reached cruising altitude.

To activate the service, please switch on the Wi-Fi function on your personal device (smartphone, tablet or laptop), connect to the OnAir network, launch an Internet browser and select your preferred tariff plan.

We remind you that in accordance with safety requirements all electronic devices on board have to be switched into airplane mode or turned off during taxiing, take-off and landing of the aircraft. More information on the use of electronic devices on board is available in the section "Rules for the Use of Electronic Devices on Board".

The service shall be paid during the flight according to tariffs listed on the registration page and by non-cash payment only. VISA, MasterCard, American Express, JCB and Discover debit and credit cards are accepted. The amount will be debited from your bank card at the end of the flight. More detailed information about Sitaonair's tariff policy and cost of the service can be found onboard.

Price* 1 МB in excess of the limit - $ 1

Account status check

Additional information