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Mobile Check-In Terms and Conditions

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When you have completed the mobile check-in, your boarding pass will be displayed on your mobile phone screen as a 2D bar code, along with a short notice to the passenger.

Follow the links below to see samples of the boarding pass and the information card

This image is your boarding pass, which you will have to show:

  • at the drop off counter when checking-in your baggage at the airport;
  • at the boarding gate;
  • when boarding the aircraft.

The mobile boarding pass must be kept on your mobile device for presentation at the airport and on board the aircraft at any time and without access to the Internet.
The mobile boarding pass can be saved in several ways:

  • via email;
  • as a photo (not available for all mobile devices);
  • using Passbook or Wallet applications (only for iOS);
  • save in Downloads (for Android).

If you cannot access your mobile boarding pass at the airport, you can print a copy of your boarding pass at the check-in desk for your flight or at a self-service kiosk (the list of available airports can be found in the Self-Service Check-in Kiosks section) no later than 45 minutes before departure.

Attention!

In accordance with security requirements, all passengers flying from airports within the Russian Federation must show a hard copy of their mobile boarding pass at the passport control and preflight security check. If you are on a business trip, you can submit your boarding pass to your accountant.

Mobile boarding pass printers are located in Sheremetyevo Terminal D next to passport control (for international flights) or preflight screening (for domestic flights). In Sheremetyevo Terminal E, printers are located in the check-in area and next to passport control. In Sheremetyevo Terminal F, printers are located by the check-in counters. Just scan your 2D bar code using the optical reader, and your boarding pass will be automatically printed.

Similar printers are available in the following airports: Pulkovo, Adler (Sochi), Rostov-on-Don, Yekaterinburg and Nizhny Novgorod.

If the airport does not have any machines for printing mobile boarding passes, you can print your boarding pass at the self check-in machine using the “Reprint boarding pass” option.

When flying from most foreign airports, you will not be required to print out your mobile boarding pass. You can use a paperless boarding pass in the following airports:

Amsterdam (AMS), Athens (ATH), Barcelona (BCN), Belgrade (BEG), Berlin (SXF), Brussels (BRU), Bucharest (OTP), Budapest (BUD), Copenhagen (CPH), Dresden (DRS), Dusseldorf (DUS), Frankfurt (FRA), Geneva (GVA), Hamburg (HAM), Hannover (HAJ), Helsinki (HEL), Heraklion (HER), Larnaca (LCA), London (LHR, LGW), Madrid (MAD), Milan (MXP), Munich (MUC), Nice (NCE), Oslo (OSL), Paris (CDG), Prague (PRG), Riga (RIX), Rome (FCO), Stockholm (ARN), Stuttgart (STR), Thessaloniki (SKG), Valencia (VLC), Venice (VCE), Vienna (VIE), Vilnius (VNO), Warsaw (WAW), Zurich (ZRH).

Changes in the Mobile Check-In procedure for outbound flights from the USA

Due to specific local passport control and preflight screening requirements, the mobile check-in procedure for outbound flights from the USA has been changed. Once you have completed the mobile check-in, an Information Card will be displayed on the screen of your mobile phone showing the details of the seat that you selected and the details of your flight. To receive your boarding pass, proceed to the check-in counter at the airport at least 1 hour prior to the flight departure time, or print your boarding pass using Online Check-In. The Information Card is not a boarding pass and is not valid for boarding the aircraft.

Changes to the mobile check-in procedure for passengers departing from Antalya airport

By demand of the Turkish authorities, when departing from Antalya airport, passengers who choose self check-in must go to the check-in desk to have a boarding pass issued to them before the check-in deadline for their flight.

Restrictions

Additional Facilities Available at the Airport

Should you wish to exchange or refund your ticket after using the mobile check-in, please call our contact centre:

Moscow: (495) 223-55-55 (24/7)

Russia: 8-800-444-55-55 (toll-free)

Russia - *555 MTS, Beeline, Megafon, Tele2 (toll free)

or contact your local Aeroflot office.