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Lounges

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Lounges in Sheremetyevo Airport

Welcome to our lounges!
Spend your time in comfort while waiting for your flight departure. You will find everything here to work and relax.

You may use our lounges if you are

  • travelling in Business Class[*] (present your boarding pass to access the lounge);
  • a Gold or Platinum Aeroflot Bonus card holder[*] (present your boarding pass with your Bonus card number to access the lounge. If your boarding pass does not specify your Bonus card number, please present your original Bonus card or electronic card in the official mobile Aeroflot app, in the Apple Wallet or Android Wallet);
  • a holder of an Elite Plus level bonus card issued by any of the SkyTeam[*] alliance partners (present your boarding pass and valid Aeroflot Bonus card to access the lounge);

You can also visit the lounges for an additional fee by paying through the ticket offices.

[*] Access is provided for card holders travelling on airlines that are members of the SkyTeam airline alliance in any class on an international flight, as well as on domestic flights with a same-day connection to/from an international flight.

Please note:

  • Aeroflot Gold and Platinum cardholders or SkyTeam Elite Plus cardholders are allowed to invite one guest to the lounge where such guest is taking a SkyTeam partner airline flight. Such guests may join the above cardholders in the lounge even if taking a different flight.
  • You may spend only a limited time in the lounge: no more than 4 hours before the flight departure (except for transit/transfer passengers, who can stay in the lounge for an unlimited time)[*];
  • when taking an international flight, you may use only one lounge, regardless of the departure terminal;
  • accompanied children under 2 years of age may stay in lounges free of charge.
  • paper invitations are not issued at the check-in desks

[*] The rule applies to lounges at Sheremetyevo Airport. Terms and conditions of service in other business lounges within the flight network may vary.

Services
Services

Relaxing in comfort

Our lounges have everything you need to relax in comfort: you can watch the latest news and other TV programmes on large plasma screens, read the latest newspapers and magazines, or just relax in our comfortable armchairs. You can use the convenient shower rooms in our lounges to freshen up and get ready for your flight.

Snacks and beverages

Free meals are provided in business lounges. You can enjoy fresh pastries, sandwiches, salads, a variety of snacks and dishes, and alcoholic and non-alcoholic beverages.

Work and Internet access

Have you got pressing business matters? You can use personal computers with free Internet access in the business lounges of Terminal D, and free Wi-Fi is available in all business lounges in the airport, so you can be online at all times.

Location

Terminal D, Sochi

after the domestic flight security check, please go left, then go downstairs; the lounge is opposite Gates 1, 2, 3
+7 (926) 029-83-51

Terminal D, Moscow

having passed through customs and passport control, please proceed straight ahead, then turn right after the Aeroflot information desk. The entrance to the lounge is opposite the bureau de change.
+7 (495) 664-15-71

Terminal D, Saint Petersburg

After passing customs and passport control, please proceed to the left, 4th floor, the lift is near the DutyFree alcohol store
+7 (903) 156-87-66

Terminal E, Galaktika

3rd floor, opposite Gate 39.
+7 (495) 578-81-59

Terminal F, Classic

3rd floor, opposite Gate 42.
+7 (495) 578-80-66

Terminal F, Zvezdny

3rd floor, on the balcony opposite Gate 52
+7 (495) 578-80-66

Terminal B, Rublev

3rd floor, next to Gates 105 and 106, after the security check
+7 (495) 788-73-62 ext 6634


 

Flight network lounges

You may use our lounges if you are

  • traveling in Business Class;
  • a Gold or Platinum Aeroflot Bonus card holder[*];
  • a holder of an Elite Plus level bonus card issued by any of the SkyTeam[**] alliance partners;

Access to the lounges is provided in accordance with airport rules upon presentation of an Aeroflot Bonus card, invitation to the business lounge and / or a boarding pass.
You can also visit the lounges for an additional fee by paying through the ticket offices.

[*] For Aeroflot Bonus Gold members who have booked flights in Comfort and Economy class:
- effective 15 August 2019, access to business lounges is temporarily restricted at Arkhangelsk and Magnitogorsk airports.
- effective 15 September 2019, access to business lounges is temporarily restricted at Anapa, Astrakhan, Barnaul, Vladivostok, Kaliningrad, Kemerovo, Krasnodar, Mineralnye Vody, Nizhny Novgorod, Novokuznetsk, Novosibirsk, Perm, Rostov-on-Don, Salekhard, Samara, Saratov, Khabarovsk and Yakutsk airports.
- effective 20 September 2019, access to business lounges has been restored at Nizhny Novgorod, Rostov-on-Don, Samara and Saratov airports.
- effective 28 September 2019, access to business lounges has been restored at Anapa and Krasnodar airports.
- effective 02 October 2019, access to business lounges has been restored at Arkhangelsk airport.
- effective 16 October 2019, access to business lounges is temporarily restricted at Gelendzhik, Magas, Nizhnevartovsk, Grozny, Khanty-Mansiysk and Irkutsk airports.
- effective 25 October 2019, access to business lounges is temporarily restricted at Vladikavkaz, Volgograd, Voronezh, Murmansk, Stavropol, Tomsk, Tyumen and Chelyabinsk airports.
- effective 25 October 2019, access to the business lounge has been restored at Magas airport.

Passengers flying with Aeroflot, Rossiya and Aurora (flight codes starting with SU) from Astrakhan, Barnaul, Vladivostok, Vladikavkaz, Volgograd, Voronezh, Gelendzhik, Grozny, Irkutsk, Kaliningrad, Kemerovo, Magas, Magnitogorsk, Mineralnye Vody, Murmansk, Nizhnevartovsk, Novokuznetsk, Novosibirsk, Perm, Salekhard, Tyumen, Khabarovsk, Tyumen, Stavropol -Mansiysk, Chelyabinsk, Yakutsk are entitled to 3,000 Aeroflot Bonus miles by way of compensation.
Passengers who flew from Nizhny Novgorod, Rostov-on-Don, Saratov and Samara from 15 to 19 September 2019, or from Anapa and Krasnodar from 15 to 27 September 2019, Arkhangelsk from 15 August to 1 October 2019, and Magas from 15 October to 24 October 2019 are also entitled to 3,000 Aeroflot Bonus miles.

To Business class passengers and Aeroflot Bonus Gold members who have booked flights in Comfort and Economy class:

- effective 01 November 2019, access to the business lounge is temporarily restricted at Magnitogorsk airport.

[**] Access is provided for card holders travelling on airlines that are members of the SkyTeam airline alliance in any class on an international flight, as well as on a domestic flight with a same-day connection to/from an international flight.

Lounges at Russian and international airports for Aeroflot PJSC passengers.

Access to SkyTeam lounges

Aeroflot Call Centre

 

+7 (495)223-55-55 for Moscow

8-800-444-55-55 for other cities in Russia - toll free (24/7)

*555 MTS, Beeline, Megafon, Tele2 (toll free)