November 9, 2010, Moscow. A mobile self-service check-in system has been introduced in Heathrow Airport, London for Aeroflot flights. Aeroflot was the first Russian company to introduce a mobile check-in system abroad.
According to Vitali Saveliev, the head of Aeroflot Airlines Company, ‘being a high-tech company Aeroflot relies on the implementation of information technology in every sphere of production and commercial activity as a powerful tool for the improvement of the quality of customer service and economic efficiency’.
Heathrow Airport is the third airport in the world where Aeroflot has introduced a mobile self-service check-in system. Apart from passengers of Heathrow Airport, London, the service is used by passengers flying from Pulkovo and Terminal D of Sheremetyevo Airport, Moscow.
When checking-in through the mobile self-service system you will see a 2D bar code of your boarding pass on the screen of your mobile phone along with some information for passengers. The image on your screen is your boarding pass.
The mobile self-service check-in works 24 hours and ends one hour and a half before the take-off of your flight. When checking in via mobile phone and the Internet passengers can choose their seats themselves.
Aeroflot plans to introduce a mobile self-service check-in in other major airports of Europe and Russia.
The introduction of modern technologies, a mobile self-service check-in system, is another step towards better quality.
Aeroflot is a leading air transport company in Russia as well as a member of SkyTeam, a global airline alliance. The cumulative network of routes comprises 898 destinations in 169 countries of the world. In 2009 Aeroflot transported 8.755 ml people while the Aeroflot Group of Companies transported 11.1 ml.
Aeroflot came first among European members of SkyTeam in the quality of its passenger service in economy class on short and medium range flights and in business class on long haul flights. The leadership of Aeroflot was established based on the SkyTeam Onboard Survey over the period of April – September 2009.
Aeroflot is one of the 25 leading world airlines in terms of financial and economic activity in 2009 (operating and net profit), according to the Air Transport World magazine.
Aeroflot was the first Russian carrier to enter the IOSA registry and has kept up the standard ever since. The airline has been successfully audited in terms of its compliance with the ISAGO safety requirements for ground operations. The company complies with ISO 9001:2000.
Aeroflot has one of the youngest aircraft fleets in Europe comprising 102 planes. Aeroflot headquarters are in Moscow in the international airport Sheremetyevo. For more information see www.aeroflot.ru.
Department of public relations and liaison with governmental bodies