November 8, 2010, Moscow. JSC Aeroflot Russian Airlines has introduced changes to its tariff system. Now all the tariffs of the company are grouped according to two plans, Business class (Status and Comfort) and Economy class (Status, Comfort, Budget and Promo).
The tariff groups have been set to simplify the rules according to which the tariffs are applied, to decrease the time passengers spend to book tickets, to make changing or returning tickets easier; all this will finally improve the quality of passenger service.
Each group of tariffs has its own unified terms and conditions: making changes to your booking, terms and conditions of returning your tickets, minimum and maximum stay requirements in the destination point, etc.
For the passengers’ convenience it is possible to combine different plans in one ticket which decreases additional payments in the case of rebooking to upgrade the tariff. The new system of tariff groups makes the choice between different tariffs easier both when tickets are bought in a sales office and when purchased via the Aeroflot website.
According to Vitali Saveliev, the head of Aeroflot Airlines Company, ‘Aeroflot is consolidating its reputation as top quality company by continuingly improving its services, modernizing its work and introducing new passenger service technologies’
Aeroflot is a leading air transport company in Russia as well as a member of SkyTeam, a global airline alliance. The cumulative network of routes comprises 898 destinations in 169 countries of the world. In 2009 Aeroflot transported 8.755 ml people while the Aeroflot Group of Companies transported 11.1 ml.
Aeroflot came first among European members of SkyTeam in the quality of its passenger service in economy class on short and medium range flights and in business class on long haul flights. The leadership of Aeroflot was established based on the SkyTeam Onboard Survey over the period of April – September 2009.
Aeroflot is one of the 25 leading world airlines in terms of financial and economic activity in 2009 (operating and net profit), according to the Air Transport World magazine.
Aeroflot was the first Russian carrier to enter the IOSA registry and has kept up the standard ever since. The airline has been successfully audited in terms of its compliance with the ISAGO safety requirements for ground operations. The company complies with ISO 9001:2000.
Aeroflot has one of the youngest aircraft fleets in Europe comprising 102 planes. Aeroflot headquarters are in Moscow in the international airport Sheremetyevo. For more information see www.aeroflot.ru.
Department of public relations and liaison with governmental bodies