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Company News

25 August 2010

Aeroflot fulfils obligations to passengers

25th August 2010, Moscow. – JSC “Aeroflot – Russian Airlines” will fulfill all its obligations to passengers who have bought tickets to the Company’s Far-Eastern flights suspended from April 11, 2010.

The RF legislation in effect does not prohibit cancellation of flights by an airline, while handling of passengers is performed within the civil law contract for air transportation. In fact, 6768 air tickets were issued for Far Eastern flights, of which 3701 tickets were returned by passengers, whereas 2169 passengers were transported by flights of other airlines, namely, “Vladivostokavia”, “Sibir”, and “Sakhalinskie aviatrassy”; hotel services were provided to 22 passengers. Like in the previous months, Aeroflot maintains its obligations to transport the rest of the passengers who purchased tickets until the end of October 2010.

The need to suspend the flights Vladivostok – Khabarovsk - Vladivostok, Khabarovsk/Vladivostok – Yuzhno-Sakhalinsk – Khabarovsk/Vladivostok, and Vladivostok/Khabarovsk – Petropavlovsk-Kamchatski – Vladivostok/Khabarovsk was caused by the necessity to optimize the routing network being performed due to the transfer of the aviation assets of State Company “Rostekhnologii” to Aeroflot.

The personnel of the call center are ready to provide additional information on transportation and ticket return on the following phones (24 hours a day): 8-800-333-55-55 (free call for Russia residents), 8(495)223-55-55, or 0933 (from mobile phone, paid service).

AEROFLOT, a leader of Russia’s air fleet, is a member of SkyTeam, the global airline alliance. Aeroflot’s overall flight network comprises 898 locations in 169 countries. In 2009, 8.755 mln passengers used Aeroflot’s services and 11.1 mln used the services offered by the Aeroflot group.

Aeroflot was the winner in the contest between European members of SkyTeam in serving economy-class passengers in short- and medium-range flights and business-class passengers in long-range flights. “Onboard Survey,” the marketing survey conducted by SkyTeam from April to September 2009, confirmed Aeroflot’s leading positions.

Aeroflot belongs to 25 leading airlines of the world according to Air Transport World journal, based on the results of its financial and economic activities in 2009 (“operating profit” and “profit margin” categories).

Aeroflot was the first Russian carrier to be included in the IOSA operator registry and it continues to confirm the certificate in a regular way. The airline has successfully passed the Safety audit for ground operations (ISAGO). Aeroflot is a holder of the unified certificate of compliance with the requirements of ISO 9001:2000.

Aeroflot operates one of the youngest air fleets in Europe that consists of 105 aircraft. Aeroflot’s hub is Sheremetyevo international airport in Moscow. For more details please visit www.aeroflot.ru.

Public Relations and Relations with Public Bodies Department