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Company News

05 December 2018

Aeroflot expands range of passenger services with more upgrades and seat-selection options

5 December 2018, Moscow. – Aeroflot has expanded its range of extra services for passengers with the introduction of paid-for advance seat selection for travellers on Promo and Budget fares. Previously, passengers holding these ticket types were not able to choose a seat before check-in. In addition, passengers can pay an additional fee to upgrade to Business Class from Economy or Comfort Class. 

Passengers holding Economy or Comfort Class tickets will be able to upgrade to Business Class for an extra fee. Upgrades can be purchase during check-in at the airport at least 1.5 hours before the flight, via the Online Check-In page of Aeroflot’s website or through Aeroflot’s 24-hour Contact Centre, starting 72 hours before the flight and at least 2 hours before take-off time. 

Upgrades are subject to seat availability in Business Class by the end of check-in. Passengers will receive a new boarding pass before boarding the plane. If no upgrades are available, passengers will get a full refund. More information can be found on the Aeroflot website.

The new advance seat selection service gives passengers with Budget and Promo tickets the opportunity to book the seat they want in advance for an extra fee before check-in. Seats can be reserved when buying a ticket, with the cost depending on the duration of the flight and the location of the selected seat. The service is currently available on Aeroflot flights between Moscow and Magnitogorsk, Saratov and Belgorod. The service is available through the Check the Reservation section of Aeroflot’s website, or via the Сontact Center, sales and representative offices and authorised agents. Aeroflot intends to introduce this service on many more flights in the near future.

Advance seat reservation is an optional service that passengers can choose to take advantage of. Those who do not need this option will still be able to choose a seat for free during check-in. Seat selection after check-in begins remains free for all Aeroflot passengers.

For passengers on Premium and Optimum fares, elite members of the Aeroflot Bonus program, as well as Sky Team loyalty programs, seat selection is still free of charge before check-in.

The introduction of these services is part of Aeroflot's initiatives to improve the level of service for passengers.

About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot serves 152 destinations in 55 countries.

Aeroflot’s 252-strong fleet is the  youngest of any airline worldwide that operates more than 100 aircraft. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries).

Aeroflot holds 4-Star Airline status from Skytrax and was named Best Airline in Eastern Europe for the seventh time at the 2018 Skytrax World Airline Awards. Aeroflot has also been awarded a five-star global airline rating by US aviation association APEX.

Aeroflot is the world’s strongest airline brand according to leading brand strategy consultancy Brand Finance.

Find out more at http://www.aeroflot.com/