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Company News

14 March 2018

Alisa Arshavina compensates Aeroflot in full for expenses

Moscow, 14 March 2018 - Alisa Arshavina has paid to Aeroflot all expenses related to a flight delay and additional aircraft servicing at Sheremetyevo airport on 6 January.

“Following the incident involving Mrs. Arshavina, Aeroflot took the decision to recover its losses through the courts, and on 25 January 2018 filed a lawsuit to that effect. With the presentation of evidence pending, the passenger compensated the Company in full for all losses, prior to the case being heard. Mrs. Arshavina also admitted her culpability. These results were achieved thanks to sustained efforts by the Company to defend its interests,” said Vladimir Alexandrov, Deputy CEO for Legal and Property Affairs.

Mr. Alexandrov continued: “This result represents further confirmation that Aeroflot is pursuing the right strategy in relation to destructive behavior by passengers on board its aircraft. By actively pursuing those who behave badly, we are defending the right of all other passengers to enjoy comfortable and safe travel. The Company will continue to pursue obstructive passengers, regardless of their social status. Aeroflot acts according to a simple principle: the rules of behavior on board our aircraft apply to all passengers, and the law is the same for everyone without exception.”

The incident involving Alisa Arshavina occurred on 6 January 2018 on board flight SU1946 (Moscow-Almaty) during preparations for takeoff. Mrs. Arshavina refused to adhere to safety precautions and ignored the requests of cabin crew. As a result, the captain of the aircraft took the decision to remove the passenger from the aircraft. Aeroflot incurred costs related to additional fuel usage and supplementary ground service handling including aircraft towing, the supply of airstairs and baggage unloading.

Aeroflot adheres to the highest standards of flight safety. The Company strictly precludes any attempts to violate on board rules and takes all necessary action to bring obstructive passengers to account. At Aeroflot’s initiative, amendments have been made to the Civil Code of the Russian Federation related to punishment for disorderly conduct in transit. In September 2017 for the first time in Russia an obstructive passenger was given a prison sentence. Beginning in July 2018 Russian airlines will be permitted to establish “black lists” of passengers who are forbidden future travel.

In addition to legal remedies, Aeroflot is taking additional actions in relation to obstructive passengers. In March 2018 the carrier announced that it will revoke frequent flier elite status in the Aeroflot Bonus program as a result of destructive behavior. 

 About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,074 destinations in 177 countries worldwide. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries).

Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service. In 2017, Aeroflot was named Best Airline in Eastern Europe for the sixth time at the Skytrax World Airline Awards.

In 2017, Aeroflot was named the most powerful brand in Russia and the world’s strongest airline brand by leading valuation and strategy consultancy Brand Finance. Aeroflot was also named Best Major Airline in Europe by TripAdvisor travellers and recognised as the Favourite International Airline in China at the Flyer Award Ceremony 2017.

Aeroflot operates one of the youngest fleets in the world with 230 aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.

Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers.

The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the seventh time in 2017, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2015, ISO 14001:2004 compliant.

Find out more at http://www.aeroflot.com/