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Company News

22 February 2018

Aeroflot intends to recover additional expenses from passenger on flight SU 1750 Moscow-Yakutsk

Moscow, 20 February 2018. – Aeroflot intends to recover costs incurred as a result of flight delays and additional aircraft maintenance at Sheremetyevo airport from passenger Evgeny Shigapov, who was removed from the flight for disobeying the crew’s instructions and attempting to enter the aircraft’s cockpit.

On Friday, February 16, business class passengers E. Borisov, P. Borisova and E. Shigapov were the last to board flight SU1750 from Moscow to Yakutsk, carrying a large number of hand luggage items. When asked by the flight attendant to show their boarding passes, they categorically refused, expressed extreme indignation at the airline’s regulations, were verbally abusive towards the crew, and made negative comments about the airline.

Despite being informed of the need to comply with the airline’s safety requirements and regulations, the passengers insisted on being allowed into the cabin on the basis of their employment IDs.  After the boarding passes had been found and presented, the passengers proceeded to board the plane and settled into their seats. At this point Evgeny Shigapov, upon noticing that an employee of the airline was leaving the cockpit, pushed the employee aside and attempted to enter the cockpit without authorisation, demanding to speak personally with the captain of the aircraft. The passenger ignored repeated requests from crew members and the captain to leave the cockpit.

The captain made the decision to have Mr Shigapov removed from the flight and handed over to the police. The resulting delay to the flight lasted more than one hour. Aeroflot incurred extra costs in connection with this incident, the exact amount of which is being established.

Mr Shigapov is being prosecuted under art. 20.1 of the Administrative Code of the Russian Federation (petty hooliganism). Aeroflot is in possession of eyewitness reports confirming the destructive behavior of the passenger.

Flight safety is Aeroflot’s top priority. The airline shall strictly preclude any attempts to violate the rules of conduct on board that jeopardize safety.

Aeroflot reminds customers that beginning in June 2018, airlines will legally be able to include offenders on a black list and deny them future travel.

About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,074 destinations in 177 countries worldwide. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries).

Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service. In 2017, Aeroflot was named Best Airline in Eastern Europe for the sixth time at the Skytrax World Airline Awards.

In 2017, Aeroflot was named the most powerful brand in Russia and the world’s strongest airline brand by leading valuation and strategy consultancy Brand Finance. Aeroflot was also named Best Major Airline in Europe by TripAdvisor travellers and recognised as the Favourite International Airline in China at the Flyer Award Ceremony 2017.

Aeroflot operates one of the youngest fleets in the world with 228 aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.

Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers.

The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the seventh time in 2017, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2015, ISO 14001:2004 compliant.

Find out more at http://www.aeroflot.com/