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Company News

09 February 2018

Aeroflot to tighten up enforcement of hand-luggage regulations

Moscow, 9 February 2018 – From 15 February 2018 Aeroflot will be tightening controls on hand luggage at Sheremetyevo airport and all other airports across its network.

The controls will be in effect for the entire duration of passengers’ pre-flight procedures.

Passengers must present all baggage for registration, including hand luggage and additional items carried at no extra charge in excess of the free baggage and hand-luggage allowance. A list of all these items, as well as the rules for carrying baggage and hand luggage, is available on Aeroflot’s website.

Before boarding the plane, employees or agents of the company will measure all passengers’ hand luggage to check that it complies with the airline’s standards in terms of size and weight, as well as by the number of seats available.

If a passenger’s hand luggage does not conform to the standards, the passenger must hand it over to be checked in with the hold luggage. If as a result the free baggage allowance included in the passenger’s ticket is exceeded, that passenger must pay for the excess baggage.

In case of a violation of baggage rules, and should the passenger refuse to pay for excess baggage as required by the terms stipulated in the passenger’s contract of carriage, Aeroflot reserves the right to refuse transport to the passenger, in accordance with Art. 107 of the Air Code of the Russian Federation.

Aeroflot emphasises that there will be no changes to the existing rules on hand-luggage allowance, only enhanced enforcement of these rules.

A special system for tracking hand luggage will be introduced as a result of frequent complaints from passengers that there is not enough space to accommodate their hand luggage inside the cabin. The size of the overhead compartments is determined by the aircraft manufacturers. Placing hand luggage that does not conform to the regulations in the overhead compartments prevents other passengers from being able to safely store their belongings in the aircraft cabin. This ultimately has a negative impact on passenger comfort and safety in the cabin during flights.

More detailed information is available on the airline’s official website, www.aeroflot.ru, and at Aeroflot sales offices.

About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,074 destinations in 177 countries worldwide. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries).

Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service. In 2017, Aeroflot was named Best Airline in Eastern Europe for the sixth time at the Skytrax World Airline Awards.

In 2017, Aeroflot was named the most powerful brand in Russia and the world’s strongest airline brand by leading valuation and strategy consultancy Brand Finance. Aeroflot was also named Best Major Airline in Europe by TripAdvisor travellers and recognised as the Favourite International Airline in China at the Flyer Award Ceremony 2017.

Aeroflot operates one of the youngest fleets in the world with 228 aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.

Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers.

The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the seventh time in 2017, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2015, ISO 14001:2004 compliant.

Find out more at http://www.aeroflot.com/