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Company News

06 January 2018

Information for passengers travelling from Dulles Airport (Washington DC)

Dulles Airport (IAD) has allocated Aeroflot slots for flights SU533 (previously SU123) and SU539 (previously SU103) at 12:00 and 14:00, respectively. At the same time, Swissport, the ground service company, has not yet confirmed that it will be able to service these flights. According to the latest available information, Swissport employees will begin work at 8:00 (local time) and only after this time will a decision be taken on this issue.

Departure times* have been changed for the following flights:

Date

Flight

Route

New departure date and time

4 Jan 2018

SU123 (operated as SU 533)

Washington 

Moscow (SVO)

6 Jan 2018 12:00

4 Jan 2018

SU103 (operated as SU239)

Washington

Moscow (SVO)

6 Jan 2018 14:00

*Local time

Passengers booked on flights SU533 and SU539 have been transferred from New York to Washington.

Passengers holding tickets for flights operated under the SU code (direct and transfer flights) with departure dates of 4, 5 and 6 January 2018 may (at no additional cost):

- rebook for departure dates up to 08.01.2018 inclusive, including on connecting flights to/from New York operated by other airlines; return flights may also be rebooked at the same time to retain the original visit length (plus/minus three days)

- receive a full refund at the point of sale of the ticket

Ticket changes can be made without any penalties provided that the new travel date is not later than 12 January; the departure date for the return leg can be changed at the same time provided that the length of the stay does not exceed the originally scheduled period.

Passengers will be informed through Aeroflot’s call-centre. Passengers arriving at the airport will be provided with all necessary support in line with aviation regulations and Aeroflot’s standards.

More information is available from Aeroflot’s 24-hour call centre : +7 495 223 55558-800-444-5555 (free call in Russia), via the contact centre's global free-call numbers (available on the website: https://www.aeroflot.ru/ru-en/offices/free_numbers) and at Aeroflot sales offices