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Company News

06 January 2018

Updated information for passengers flying from New York on 6 January

Dear passengers!

Due to closure of JFK airport over adverse weather conditions 4-5 January and the followed on 5 January refusal of ground handling agent SwissPort to service flights SU533/SU539, which landed at alternate airport of Washington DC (IAD), Aeroflot has made alterations to its timetable.

Date

Flight

Route

Planned departure time

04.01.2018

SU101 will be operated as SU537

New York — SVO

06.01.2018 08:00

04.01.2018

SU123 will be operated as SU533

Washington — SVO

06.01.2018 12:00

04.01.2018

SU103 will be operated as  SU539

Washington — SVO

06.01.2018 14:00

 

*local time

Transfer from New York to Washington will be provided for passengers of flights SU533, SU539.

Passengers holding tickets for flights operated under the SU code (direct and transfer flights) with departure date of 4,5,6 January 2018 may (at no additional cost):

- rebook for departure dates up to 08.01.2018 inclusive, including on connecting flights to/from New York operated by other airlines; return flights may also be rebooked at the same time to retain the original visit length (plus/minus three days);

- receive a full refund at the point of sale of the ticket.

Penalty-free ticket reissuance is permitted on condition that new transportation shall start not later than 12 January with an optional simultaneous change of date of return flight and maximum length of stay not exceeding the initial period.

Passengers will be informed through Aeroflot’s call-centre. Passengers arriving at the airport will be provided with all necessary support in line with aviation regulations and Aeroflot’s standards.

More information is available from Aeroflot’s 24-hour call centre : +7 495 223 5555, 8-800-444-5555 (free call in Russia), via the contact centre's global free-call numbers (available on the website: https://www.aeroflot.ru/ru-en/offices/free_numbers) and at Aeroflot sales offices.