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Company News

05 January 2018

Information for passengers travelling to/from New York

Passengers are advised that Aeroflot has made the following alterations to its timetable as a result of the closure of John F. Kennedy Airport (JFK) due to adverse weather conditions.

Departure times have been changed for the following flights:

Date

Flight

Route

Scheduled departure time

New departure time

05.01.2018

SU100

Moscow (SVO)

New York (JFK)

10:10

15:00

05.01.2018

SU102

Moscow (SVO)

New York (JFK)

14:35

16:00

05.01.2018

SU122

Moscow (SVO)

New York (JFK)

20:15

23:50

*All times Moscow

Diverted to Washington

SU122 SVO-JFK, arrival time 07:34 (Moscow time) 05.01.2018

SU102 SVO-JFK, arrival time 05:35 (Moscow time) 05.01.2018

Transfers will be provided for passengers on these flights.

Passengers holding tickets for flights operated under the SU code (direct and transfer flights) with departure date of 5 January 2018 may (at no additional cost):

- rebook for departure dates up to 08.01.2018 inclusive, including on connecting flights to/from New York operated by other airlines; return flights may also be rebooked at the same time to retain the original visit length (plus/minus three days);

- receive a full refund at the point of sale of the ticket.

Passengers will be informed through Aeroflot’s call-centre. Passengers arriving at the airport will be provided with all necessary support in line with aviation regulations and Aeroflot’s standards.

More information is available from Aeroflot’s 24-hour call centre : +7 495 223 5555, 8-800-444-5555 (free call in Russia), via the contact centre's global free-call numbers (available on the website: https://www.aeroflot.ru/ru-en/offices/free_numbers) and at Aeroflot sales offices.