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Company News

29 March 2016

Aeroflot launches online Baggage Tracing Service

29 March 2016, Moscow. — Aeroflot has launched online service in order to help passengers to check the status of their lost baggage.

The service is available at Aeroflot website: http://www.aeroflot.ru/cms/en/before_and_after_fly/lost_luggage.

This function is based on international search programme World Tracer and gives an opportunity to receive information about the status of the lost baggage and see if it has been found, has arrived or is being expected to arrive.

The information is available in Russian, English, German, Spanish and Italian languages at the following stations in Almaty, Amsterdam, Antalya, Astana, Athens, Baku, Bangkok, Barcelona, Beirut, Belgrade, Berlin, Bishkek, Bologna, Brussels, Budapest, Bucharest, Warsaw, Venice, Vilnius, Havana, Hamburg, Hannover, Hong Kong, Guangzhou, Deli, Dubai, Dusseldorf, Geneva, Yekaterinburg, Erevan, Zagreb, Heraklion, Kazan, Cairo, Kiev, Chisinau, Copenhagen, Larnaca, London, Los Angeles, Madrid, Malaga, Miami, Milan, Minsk, Moscow, Munich, Nizhniy Novgorod, Nice, Oslo, Paris, Beijing, Prague, Phuket, Riga, Rome, Rostov-on-Don, Thessaloniki, Samara, Seoul, Sofia, St. Petersburg, Split, Istanbul, Tashkent, Tehran, Tenerife, Tbilisi, Tivat, Tokyo, Ulaanbaatar, Frankfurt, Hanoi, Helsinki, Ho Chi Minh, Zurich, Shanghai, Stuttgart, Tallinn and Tel Aviv.

The new service is implemented within a comprehensive innovation programme. One of the fastest growing companies on the Russian market, Aeroflot has introduced high-tech solutions across its operations and actively pursues promising innovations. Russia’s flagship carrier is one of Europe’s leading airlines in terms of quality of service and safety performance, and operates one of the youngest fleets of any major airline worldwide.

About Aeroflot

Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2015, Aeroflot carried 26.1 million passengers (39.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2015 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the fourth time and for the first time was ranked among TOP-10 airlines with Best Airline Cuisine according to Global Traveler. Find more at www.aeroflot.com.