10 September, 2015, Moscow. - Aeroflot Group is currently in the process of integrating OJSC Transaero Airlines. During the integration period, PJSC Aeroflot, with the support of the Federal Agency for Air Transport (RosAviation), will ensure that all obligations to ticketed Transaero passengers are met in full.
Transaero continues to sell tickets, and all passengers with tickets will be transported to their destinations.
If some flights are cancelled by the initiative of Transaero, passengers can rebook their tickets regardless the type of tariff (refundable or not) for the closest available Transaero flights. Or just return these tickets at the place of sale without any penalties.
The refunding of tickets which is not connected with flights’ cancellation and which is made by a passenger’s will only, is arranged through the common procedures of Transaero.
For additional information, Transaero passengers should contact the call centre: 8-800-555-3-555 (free in Russia) and +7(495)788-8080 (for Moscow and international calls).
Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2014, Aeroflot carried 23.6 million passengers (34.7 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 163 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2015 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the fourth time. Find more at www.aeroflot.com.