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Company News

04 August 2015

Information for transit passengers and passengers departing from Sheremetyevo

Due to a technical fault with the baggage sorting system in Sheremetyevo airport, we have experienced delays in redirecting cargo and baggage belonging to transit and departing passengers from 17:35 until 21:30 Moscow time on August 04, 2015.

By now the proper work of the baggage sorting system in Sheremetyevo airport has been fully restored.

Aeroflot has called in additional staff to help sort and redirect luggage manually.

If on arrival at your destination you discover that your baggage has been delayed, please complete a baggage reclaim form and we will deliver your bags to you at the earliest possible opportunity.

For any additional information please contact the airport’s call center via phone +7 495 578 65 65 or email callcenter@svo.aero. 

We apologise for any inconvenience.