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Company News

27 April 2010

Aeroflot extends agreement for SabreSonic customer sales and service reservations systems


LONDON – April 26, 2010. -  Aeroflot, Russia’s national carrier, today announced it has extended its long-term, successful relationship with Sabre Airline Solutions by renewing its agreement for SabreSonic Customer Sales and Service (CSS) reservations system, including powerful, new web site capabilities. Aeroflot will leverage the revenue-generating capabilities of SabreSonic CSS and maximise customer service through the reservations systems’ unique ability to tailor each passenger’s travel experience to their specific needs and preferences.

“We are poised to grow our business in the next few years, and enhancing the customer service experience is the cornerstone of this. To successfully achieve this goal, we need a strategic partner who can deliver flexible technology solutions that give us a competitive and innovative edge with customers,” says Vitaly Savelyev, Aeroflot CEO.

“We look forward to leveraging the system’s new capabilities to accelerate the growth of our airline and deliver a differentiated customer service.”

Aeroflot plans to enhance its customer experience using advanced, new services through SabreSonic Web, which will provide travellers using the airline’s web site a broad selection of shopping options and check-in services to meet their specific air travel requirements. SabreSonic Web will also give the airline flexibility to showcase their products, services and special promotions as quickly as market conditions change, with a variety of payment options.

The airline also plans to augment its existing ‘Aeroflot Bonus’ loyalty program, launching a new frequent flyer program for corporate customers, and using Sabre’s customer profile and calculator tools to tailor specific services for business passengers.

Sam Gilliland, chief executive officer of Sabre Holdings, said, “Today’s announcement reinforces our commitment to the Russian market, the strong relationship we have with Aeroflot, and our proven ability to provide solutions that meet their need for sustainable growth.

“Using SabreSonic CSS, Aeroflot can take advantage of the industry’s only reservations system to combine customer-focused solutions and revenue generation in every distribution channel to help airlines realise their revenue goals,” he said. 

Many Sabre’s solutions Aeroflot counts on, including self check-in airport kiosks, passenger check-in from mobile devices and the best departure control system in the industry, will enhance the airline’s position at Sheremetyevo Terminal D, Russia’s first full-scale international hub.

In addition to selecting Sabre for its reservations system, Aeroflot will also continue to be Sabre’s preferred distribution partner in Russia and around the world, providing all of its schedules, fares and inventory to agencies via the Sabre global distribution system.
AEROFLOT is Russia’s leading air carrier, member of the global SkyTeam alliance. Its consolidated route network covers 856 destinations in 169 countries. In 2009, Aeroflot carried 8.755 million passengers.Aeroflot holds the first place in passenger service on economy-class short- and medium-haul flights, and business-class long-haul flights among SkyTeam European airlines. Aeroflot’s leading position was discovered based on SkyTeam’s Onboard Survey results for April – September 2009.

Aeroflot was the first Russian carrier to enter the IOSA Registry, and has multiple times confirmed the certificate. Aeroflot has successfully passed the ISAGO (IATA Safety Audit for Ground Operations) procedure. The company’s Quality Management System is certified for compliance with ISO 9001:2000.Aeroflot operates one of Europe’s youngest air fleets that consists of 114 aircraft. Aeroflot is based in Moscow, at the Sheremetyevo International Airport. Find more at www.aeroflot.ru.

Sabre Airline Solutions is the world's leading provider of integrated solutions for airlines and airports, helping companies generate more revenue by optimizing performance in 14 key areas of airline operations. More than 300 leading air carriers and over 100 airports use Sabre solutions to better market their schedules, sell their products, serve their customers and operate more efficiently. Sabre Airline Solutions was established in 1960. More information is available at www.sabreairlinesolutions.com

 Department for Public and Government Relations