First CIS airline to provide cabin crew with iPads
MOSCOW – 19 November 2014 – Aeroflot has become the first airline in the Commonwealth of Independent States (CIS) to digitize its crew by providing SITA’s CrewTablet to enhance in-flight service to its passengers. Starting in the last quarter of 2014, Aeroflot will work with air transport IT specialist, SITA, to equip cabin crew with 500 iPad minis™, with a further expansion to 1,200 tablets.
The rollout follows the successful conclusion of a five-month trial with 30 crew members in which the tablets received nearly a 90% satisfaction rating on both technology and usability. Aeroflot’s CrewTablets enable its cabin crew to access passenger and operational data in-flight, improving onboard operations and enhancing service to passengers. In addition, with the use of digital forms and reports, CrewTablet helps Aeroflot reduce operational costs and back-office administrative tasks and generate fuel savings by decreasing the weight of traditional paper reports and manuals carried onboard.
The introduction of crew tablets is part of Aeroflot’s innovation and mobility program, which is designed to keep the company ahead of the market. In particular, the tablets mean cabin crew can provide an even better passenger experience. SITA delivers an end-to-end managed service including iPads, wireless connectivity, mobile applications, and system integration, as well as global operational support. CrewTablet also has the flexibility to add more functionality as new applications are developed and requirements change.
Dave Bakker, SITA President, Europe, said: “Aeroflot is one of the innovators – and the first in Russia – to use SITA CrewTablet technology to become more efficient in-flight. Aeroflot selected CrewTablet because SITA has developed a robust, cutting-edge mobile solution fully integrated into its IT infrastructure. We are already working closely with Aeroflot to connect these tablets to an in-cabin wireless service to enable live communication while the plane is in the air. It’s all part of SITA’s wider e-Aircraft™ concept, which is set to revolutionize how an aircraft integrates with the airline’s ground operations.”
• Aeroflot deploys SITA CrewTablet
• Aeroflot using SITA’s CrewTablet to enhance #customer service
• SITA helps Aeroflot become first #CIS #airline using #tablets inflight
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Notes to Editors:
SITA is the world's leading specialist in air transport communications and IT solutions. Owned by the industry, SITA delivers solutions to airlines, airports, GDSs and governments over the world’s most extensive communications network. Its portfolio covers every aspect of the industry from managed global communications, to passenger, baggage, flight and aircraft operations, border management and air-to-ground communications. With a presence at more than 400 airports around the world, SITA provides a unique service to its 450 air transport industry members and 2,800 customers in more than 200 countries. In 2013, SITA had consolidated revenues of US$1.63 billion.
SITA’s subsidiaries and joint ventures include OnAir, CHAMP Cargosystems and Aviareto. For further information please go to www.sita.aero.
Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2013, its 90th anniversary year, Aeroflot carried 20.9 million passengers (31.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve more than 1,000 destinations in 177 countries worldwide. Aeroflot operates the youngest fleet in the World (among the major airlines), numbering 152 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the fifth time in 2013, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2014 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the third time. Find more at www.aeroflot.com.