On June 26 2010, during flight SU-333 Moscow – Havana the aircraft commander made a decision to force-land at the Keflavík International Airport (Iceland), caused by inappropriate behavior of two economy-class passengers from the Russian Federation. The passengers intoxicated with alcohol were smoking, swearing and threatening the crew, showing no reaction to admonish.
Upon arrival to Keflavík Airport, the aircraft commander called the police to come up on board. Following the international rules concerning action towards undisciplined passengers, the police detained the hooligans and took them to a police station. The passengers were added to Aeroflot Russian Airlines’ list of “disruptive passengers”, and refused a homeward flight.
In the cases of gross and persistent misconduct on behalf of passengers, and if such a passenger does not react to admonish made by the crew, the aircraft commander may choose to make an emergency intermediate landing, and hand the troublemaker over to the authorities.
No damage was caused to the А330-200 which was performing the flight, and the necessary steps were taken to safeguard security of the SU-333 flight passengers. The aircraft left Keflavík Airport for Havana half an hour after the emergency landing.
Aeroflot expresses sincere apologies to the passengers for the inconvenience caused due to the need to protect their rights to a comfortable and safe flight.
AEROFLOT is Russia’s leading air carrier, member of the global SkyTeam alliance. Its consolidated route network covers 856 destinations in 169 countries. In 2009, 8.755 million passengers were carried by Aeroflot, 11.1 million, by the Aeroflot Group.
Aeroflotholds the first place in passenger service on economy-class short- and medium-haul flights, and business-class long-haul flights among SkyTeam European airlines. Aeroflot’s leading position was discovered based on the SkyTeam Onboard Survey results for April – September 2009.
Aeroflot was the first Russian carrier to enter the IOSA Registry, and has multiple times confirmed the certificate.Aeroflot has successfully passed the ISAGO (IATA Safety Audit for Ground Operations) procedure. The company’s Quality Management System is certified for compliance with ISO 9001:2000.
Aeroflotoperates one of Europe’s youngest air fleets that consists of 115 aircraft. Aeroflot is based in Moscow, at the Sheremetyevo International Airport. Find more at www.aeroflot.ru.
Department for Public and Government Relations