MOSCOW, MARCH 28, 2014. - JSC Aeroflot (“Aeroflot” or “the company” Moscow Exchange ticker: AFLT) announces the results of its Board of Directors meeting held yesterday. The meeting was chaired by Kirill Androsov and the agenda included the following items:
Review of the performance of Aeroflot Group (“the Group”) against the consolidated budget for 2013. The Group achieved a 30.3% share of the Russian commercial aviation market (including foreign companies) by passenger traffic. Passenger traffic at JSC Aeroflot was almost at target level. Across the Group traffic reached 95% of plan due to volumes at subsidiary airlines coming in below plan. Key financial indicators were ahead of target.
Service innovation. In 2013 Aeroflot implemented initiatives to maintain its high position in global ratings of service quality and to receive positive feedback from passengers. NPS customer loyalty index reached 58%, an increase of 2% on 2012. Actions taken before and during the Olympic Winter and Paralympic Games of 2014 in Sochi were particularly important.
Activities planned for 2014 include:
- An updated menu for business-class passengers, and an improved menu in economy class;
- Improved navigation for passengers in the arrival halls of Terminal D at Sheremetyevo airport;
- Installation of equipment for inflight Internet access on six A330 and four B777 by the end of the year.
Acquisition of 13 Airbus A320 family aircraft. The board approved the acquisition of six new Airbus A320 and seven new A321 from Aerospace International Group (AIG). Delivery is scheduled from 2Q 2016 to 2Q 2017.
Other issues discussed included:
Strategic partnerships. Aeroflot’s transition to a system of long-term bilateral strategic partnerships with global carriers was recognized as advantageous.
Employee performance review. Key parameters were approved in accordance with best international practices.
Regulation on the Internal Audit Department. A new approved edition of the Regulation takes into account updated listing rules at Moscow Exchange.
Changes to Aeroflot’s organizational structure. A new organizational structure was approved, with the Complaints Department now reporting to the Deputy CEO for Customer Relations.
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Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2013, its 90th anniversary year, Aeroflot carried 20.9 million passengers (31.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve more than 1,000 destinations in 178 countries worldwide. Aeroflot operates one of the most modern and youngest fleets in Europe, numbering 151 Airbus, Boeing and Sukhoi airliners with an average age of 5.6 years. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the fifth time in 2013, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008 compliant. In 2013, Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the second time. Find more at www.aeroflot.com.