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Company News

31 May 2004

Aeroflot: New Quality Standard

From June 1, 2004, Aeroflot-Russian Airlines introduces new service standard in business class for flights Moscow-Helsinki-Moscow, Moscow-Munich-Moscow, Moscow-Zurich-Moscow, Moscow-Geneva-Moscow, Moscow-Brussels-Moscow.

Improving service quality for business class passengers and providing maximum comfort Aeroflot is going to increase significantly enplaned traffic in high classes for flights to Europe.

Distinguishing features of Aeroflot “new service” are individual treatment of each passenger, providing meals according to the menu and using chinaware, diversity of dishes during the flight taking into account time of the day; dish is served directly before it is offered to the passenger. The chef of Aeromar Catering Company made an exquisite menu in fusion style for passengers of the flights mentioned above. Introducing new service standard in the airline company more than 300 Aeroflot stewards and instructors have been trained according to the program “Russian hospitality with best traditions and modern way of life” including studying psychology of contact with passengers. The team of stewards for the flights will include a galley-manager, a specially trained steward acting as the chef aboard. All the European flights of Aeroflot are made by new Airbus A319/320 constructed on Aeroflot order. Unlike most European airline companies which have modified seats-transformers limited from the viewpoint of convenience in business class of this type liners Aeroflot business class is supplied with full seats with the distance between the seats of 38 inches (96.5 cm) and width of 28 inches (71 cm) as for long distance flights.

Aeroflot new service standard was introduced last year for long distance flights Moscow-New York and Moscow-Tokyo, a bit later for Moscow-Los Angeles and was appreciated by passengers. This year Aeroflot introduces new standard of service for European medium distance flights that started with flights to Vienna since March 18. In the near future this standard is to be introduced on flights to Hong Kong and Khabarovsk.

According to Aeroflot Commercial Director Yevgeny Bachurin, these innovations give more competitive advantages of the Russian airline company on European popular routes and reflect fundamental positive changes in Aeroflot activity providing its stable growth in all respects.