At the regular meeting of Aeroflot Board of Directors held on December 16 Operating Financial and Economic Plan of the Company for 2005 was approved.
Next year they plan to carry 7 952 500 passengers (15.6% increase vs. 2004), 158 400 tons of freight and 3 760 tons of post (11.9% increase vs. 2004), to raise passengers occupation rate up to 71% and enplaned traffic up to 59.5%.
According to the budget in 2005 revenue is to reach 67 006.4 million rubles (it is by 22% more than expected according to the results of 2004). Expenses are not to exceed 60 281.5 million rubles in spite of significant increase of operating volumes and aviation fuel price rise.
As a result net income for 2005 is to amount to 4 959.3 million rubles (by 13.3% increase vs. 2004).
Budget expenses stipulate subsidy at over 200 million rubles to develop the social project “Kaliningrad – Shuttle” – regular air carriages at low fares.
The Board of Directors considered the issue “On State and Measures of Increasing Quality of Aeroflot Passengers Service”.
The Board of Directors members approved the brand strategy presented by the airline company’s management:
“Mission. We help our passengers realize their plans and make their dreams come true – work efficiently, enjoy rest, meet their relatives and close people, see new countries and cities. We do our best to make our passengers feel safe and comfortable.”
“Vision. Our goal is to create a competitive airline company of the international class. In its activity the airline company is guided by the principles of reliability, safety and efficiency, strives for meeting passengers’ expectations providing hospitable and professional on-board and on-land service.”
They adopted decisions and approved required expenses for increasing passengers service level before and during the flight. In particular, to reequip planes with the most comfortable modern seats of “cocoon” type the Board of Directors agreed to include more than 35 million USD into Aeroflot Capital Expenditure Plan for 2005 in addition to the expenses for passengers services according to the budget.
At the beginning of 2005 a new uniform for all stewards is to be introduced, the menu for passengers is to be more diverse and attractive, planes cabins are to be equipped with DigEplayers.
They keep working on improving the work of twenty-four-hour directory information office and reservation service. New multichannel free phone 8-800-200-20-12 is to work not only for Moscow but for regions as well twenty four hours a day.
Special attention was paid to increase the quality of passengers service at the airport, decisions for this were adopted. According to Mr. Levitin I. Y., Aeroflot Board of Directors member, Transportation Minister of Russia, Sheremetyevo International Airport and Aeroflot should work together at the problem.