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FAQ

Can I check my baggage in from my mobile phone? How can I check my baggage in? When should I arrive at the airport for my flight departure if I have checked in on my mobile phone?

If you have any baggage to check in, you should arrive in advance to complete all the necessary formalities. Unfortunately, you cannot check your baggage in using your mobile phone because baggage tags have to be printed. To check your baggage in, please proceed to the check-in counter before your flight check-in is closed (usually, at least 40 minutes prior to the flight departure time). If you have Carry-On Baggage (Hand Baggage) only and you do not need to check in any baggage, you can proceed straight to the boarding gate. Please note that you have to arrive for boarding at least 20 minutes prior to the scheduled departure time stated in your ticket, and show the duly issued boarding pass.

Can I check my baggage in myself after using the mobile check-in option?

Passengers who have checked in can check in their baggage at the airport before check-in for their flight has closed:

  • — if flying from Sheremetyevo, you can use the special baggage drop-off desks;
  • — if flying from another airport without drop-off desks, you can use the regular check-in desks.

Do I get my Aeroflot Bonus miles when I check in from my mobile phone?

Yes, you can enter your frequent flyer program card number if you did not do so when booking your ticket.

How much baggage can I check in?

Please read the Baggage Acceptance Rules and the Rules for Hand Baggage Carriage. If the weight or dimensions of your baggage exceed the free baggage allowance, you will have to pay for the excess baggage.

I have checked in, but now I want to change my seat. What should I do?

Please proceed to your flight check-in counter at the airport, and one of our staff members will offer you any other seat that is vacant at that time.

What should I do if I cannot locate a vacant seat while checking-in?

This does not mean that the aircraft is overbooked. Due to a number of reasons, not all of the vacant seats are displayed online or at the self check-in kiosks. Please proceed to the check-in counter at the airport.