Award Upgrade on Aeroflot Group flights
Award Upgrade on Aeroflot Group flights
Preliminary Award Upgrade |
AWARD UPGRADE AT CHECK IN |
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Award upgrade from Economy Class to Comfort Class and Business Class and from Comfort Class to Business Class on Aeroflot Group flights can be booked in advance at PJSC "Aeroflot" sales offices or representative offices around the world. Award Upgrades shall be issued:
For your convenience, we suggest that you check seat availability in advance and book a ticket via the Aeroflot Contact Centre. Free baggage allowance corresponds to the actual service class booking (Comfort or Business Class). If you have a previously issued ticket in Economy or Comfort Class and there is no difference in airport fees, your upgrade may be issued on your new ticket in the Contact Centre. If there is such a difference, corresponding surcharge and ticket issuance must be arranged in PJSC "Aeroflot" sale offices or representative offices. If you do not have an previously issued ticket in Economy or Comfort Class or if you have transferred/received an award upgrade, the ticket shall be issued in PJSC “Aeroflot” sales offices or representative offices. When arranging an award upgrade in Aeroflot sales offices/branches/representative offices, you are required to present the original/copy of/temporary card of the programme member and your passport. Fares eligible for Preliminary Award Upgrade for the tickets purchased after 01.11.2016 |
Award upgrade from Economy Class to Comfort Class and Business Class and from Comfort Class to Business Class can be booked under the following terms and conditions:
Award Upgrades shall be issued:
Miles credit can be used for an award upgrade subject to prior request via the Contact Centre (not later than 48 hours before flight departure). The airport lounge is not included into upgrade when upgrades are issued at the check-in desk. Free baggage allowance corresponds to the original fare paid for Economy or Comfort Class. In-flight services are provided without any restrictions, in accordance with the upgraded service class. Award upgrades to a passenger travelling on a flight with a booking differing from the one of a programme member who is travelling on the same flight may be transferred if the passenger to whom the award upgrade is to be transferred is a programme member and his/her membership has been indicated in the booking. Upgrades will not be granted if a non-activated temporary card number has been entered in the booking. If there is more than one passenger entered in the booking, award upgrades can be arranged either for the member or to all passengers at once. If a passenger is listed in one booking together with the programme member from whose account the award will be issued, he/she is not required to be a programme member. If there is more than one passenger entered in the booking, award upgrades can be arranged either for the member or to all passengers at once. If a passenger is listed in one booking together with the programme member from whose account the award will be issued, he/she is not required to be a programme member. Please note that due to infrastructural characteristics of different airports, operational support for in-flight catering is limited. We kindly ask you to arrive at the airport in time in order to arrange this service. Please be at Sheremetyevo Airport no later than 1.5 hours before departure. Fares eligible for Award Upgrade for the tickets purchased after 01.11.2016 |
Award upgrade on SkyTeam flights [*]
Award upgrades from Economy Class to Business Class on flights operated by Sky Team airlines can be pre-issued in PJSC “Aeroflot” sale offices/branches/representative offices around the world. For your convenience, please check whether it is possible to arrange an award upgrade on flights operated by a specific airline, as well as seat availability, and please call the Contact Centre to book your ticket.
Award upgrade can be requested:
- for round-trip and one-way flight;
- the number of miles for an upgrade on a round-trip flight is equal to the number of miles for an award ticket in Economy Class;
- the number of miles for an upgrade on a one-way flight is 50 percent of the number of miles for an award upgrade on a round-trip flight;
- subject to availability of award fare seats in the respective class on flights operated by partner airlines;
- subject to availability of at least one international flight booking;
- the number of miles for an upgrade on a round-trip flight is equal to an award Economy Class ticket;
- after departure of the return flight you can request an upgrade, and the miles will be automatically deducted from another loyalty programme;
- for members and in case of award transfer to another person.
[*] - except Alitalia, Air Europa, Kenya Airways.