Award Upgrade on Aeroflot Group flights

Award upgrade from Economy Class to Comfort Class and Business Class and from Comfort Class to Business Class on Aeroflot Group flights can be booked in advance at PJSC "Aeroflot" sales offices or representative offices around the world.

Award Upgrades shall be issued:

• subject to availability of award seats in the corresponding class;
• for round-trip and one-way flights;
• the number of miles required for an upgrade from Economy Class to Business Class is equal to an award Economy Class ticket on a round-trip flight;
• the number of miles for an award upgrade on a one-way ticket amounts to 50 per cent of the number of miles for an Award upgrade on a round-trip ticket in the corresponding class;
• the number of miles required for an upgrade from Economy Class to Comfort Class and from Comfort Class to Business Class is half as much;
• for members and in case of award transfer to another person;

For your convenience, we suggest that you check seat availability in advance and book a ticket via the Aeroflot Contact Centre.

Free baggage allowance corresponds to the actual service class booking (Comfort or Business Class).

If you have a previously issued ticket in Economy or Comfort Class and there is no difference in airport fees, your upgrade may be issued on your new ticket in the Contact Centre.

If there is such a difference, corresponding surcharge and ticket issuance must be arranged in PJSC "Aeroflot" sale offices or representative offices.

If you do not have an previously issued ticket in Economy or Comfort Class or if you have transferred/received an award upgrade, the ticket shall be issued in PJSC “Aeroflot” sales offices or representative offices.

When arranging an award upgrade in Aeroflot sales offices/branches/representative offices, you are required to present the original/copy of/temporary card of the programme member and your passport. 

Fares eligible for Preliminary Award Upgrade for the tickets purchased after 01.11.2016

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Award upgrade from Economy Class to Comfort Class and Business Class and from Comfort Class to Business Class can be booked under the following terms and conditions:

• ticket with an award upgrade is booked for Aeroflot's own flight (SU code). During travel involving codeshare flights this service is provided only on flights operated by Aeroflot and if the ticket was booked for the Aeroflot block of seats;
• this service is provided at check-in and only for passengers who have paid for their ticket booked in allowed Comfort and Economy fare groups;
• subject to seat availability in Comfort and Business Classes;
• subject to a sufficient number of miles on the member's account for an award upgrade on the requested flight;
• subject to seat availability in the corresponding class and the aircraft's technical capability.

Award Upgrades shall be issued:

• only for one flight segment; if you are travelling by a transit flight, only the first flight segment can be upgraded; to upgrade for the second segment, please contact the check-in desk at the transfer point;
• as soon as check-in has started and issued at the same time as the service class voluntary upgrade by the passenger's request with cash payment;
• when an award upgrade is issued at check-in, the check concerning the “no more than 10 award transfers” rule is not applied;
• the number of miles for an award upgrade on a one-way ticket amounts to 50 per cent of the number of miles for an award upgrade on a round-trip ticket in the corresponding class;
• miles are deducted at check-in and a boarding pass in Economy or Comfort Class is issued in accordance with the purchased ticket. The boarding pass shall be changed during boarding procedures;
• if there is no available upgrade seat in the service class, the miles will be returned to the member's account;
• for members and all the passengers indicated on a member's booking;
• an additional fee will not be charged if there is a difference between Economy, Comfort, and Business Class fares.

Miles credit can be used for an award upgrade subject to prior request via the Contact Centre (not later than 48 hours before flight departure).

The airport lounge is not included into upgrade when upgrades are issued at the check-in desk.

Free baggage allowance corresponds to the original fare paid for Economy or Comfort Class.

In-flight services are provided without any restrictions, in accordance with the upgraded service class.

Award upgrades to a passenger travelling on a flight with a booking differing from the one of a programme member who is travelling on the same flight may be transferred if the passenger to whom the award upgrade is to be transferred is a programme member and his/her membership has been indicated in the booking. Upgrades will not be granted if a non-activated temporary card number has been entered in the booking.

If there is more than one passenger entered in the booking, award upgrades can be arranged either for the member or to all passengers at once. If a passenger is listed in one booking together with the programme member from whose account the award will be issued, he/she is not required to be a programme member.

If there is more than one passenger entered in the booking, award upgrades can be arranged either for the member or to all passengers at once. If a passenger is listed in one booking together with the programme member from whose account the award will be issued, he/she is not required to be a programme member.

Please note that due to infrastructural characteristics of different airports, operational support for in-flight catering is limited. We kindly ask you to arrive at the airport in time in order to arrange this service. Please be at Sheremetyevo Airport no later than 1.5 hours before departure.

Fares eligible for Award Upgrade for the tickets purchased after 01.11.2016

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