Terms and Conditions
These Aeroflot Bonus Programme Regulations (hereinafter referred to as the “Regulations”) set out a public offer of PJSC “Aeroflot”, extended to all persons concerned with respect to participation in the Aeroflot Bonus Programme subject to terms and conditions set forth in these Regulations without prejudice as to the acceptance deadline and an option of early withdrawal of the offer.
Registration of an individual in the manner prescribed in Section 2 of these Regulations shall constitute acceptance of the offer. Furthermore, any of the following shall constitute acceptance of the offer (including changes to its terms and conditions):
- a Member’s continuing actions related to Programme membership following the publication of amended Regulations on the website of PJSC “Aeroflot” (www.aeroflot.ru). In this case, the Member shall be deemed to have accepted the amended Regulations by committing conclusive action;
- in the absence of the above actions, the Member opts out not to give notice of withdrawal from participation in the Programme within 60 calendar days of the date of publication of amended Regulations. In this case, the Member shall be deemed to have accepted the amended Regulations in the default mode. By accepting, the Member confirms that he/she fully and unconditionally agrees to all the terms and conditions of this offer (these Programme Regulations).
Aeroflot – Public Joint Stock Company “Aeroflot - Russian Airlines”, established in accordance with Resolution No.267 of the Russian Federation dated 01.04.1993 and Resolution No.314 dated 12.04.1993. The company ensures air carriage of passengers, baggage, cargo and mail, and provides services based on the certificate of the operator and relevant licenses.
Aeroflot Bonus Program (or Program or Aeroflot Bonus) – a program implemented by PJSC “Aeroflot” for its customers, according to which Program Participants earn Miles, which can be used to obtain tickets and other awards in accordance with the Rules of the Program.
Aeroflot flights – SU-coded flights operated by PJSC “Aeroflot” and its subsidiaries, (Joint Stock Company “Rossiya Airlines”, Joint Stock Company “Aurora Airlines”).
Award – an incentive, according to which Aeroflot gives the Program Participant the opportunity to receive goods, works, or services proposed by Aeroflot, Partner Airlines and Program Partners in exchange for earned Miles.
- Award ticket – a ticket for any regular flight operated by Aeroflot or Partner Airlines, received in exchange for deduction of a certain number of Miles.
- Award upgrade – accrued Miles used for upgrade from Economy Class to Comfort Class or Business Class, and from Comfort Class to Business Class provided the Participant has a confirmed booking issued for a Fare Group allowing upgrades.
- Program partners' award – goods, work, or service of a Partner, received in exchange for deduction of a certain number of Miles.
Awards Catalogue – a section of the Program Site designed to process Awards of Program Partners.
Booking Code (PNR – Personal Name Record) – a personal reservation number that is automatically assigned to the passenger at the time of booking.
Code-share – joint operation of flights, a form of cooperation between two or more airlines, one of which directly carries out air carriage, being the actual carrier, and other airlines that are entitled to sell tickets for flights as marketing partners.
Concierge Service is the program of servicing the Platinum level Members of the Aeroflot Bonus program on rendering intermediary services or providing information support when handling the requests of the client for the organization of trip, entertainment, addressing of daily issues, selection, purchase and delivery of goods and services.
Contact Center – Aeroflot information and booking services. Moscow: +7 (495) 223-55-55, Russia: 8 (800) 444-55-55.
Devices for reading data on Cards – software and hardware designed for reading identification information on magnetic stripe cards in accordance with, but not limited to, the Russian National Standard ISO/IEC 7811.
Elite Member level – Participant’s status in the Program, depending on the Member’s participation in flights and additional available benefits.
Fellow Travellers Service – a service whereby the Participant can draw up a list of fellow travellers in his/her Personal Account by adding other Participants to his/her Travellers list, subject to their consent, and can use the information on his/her Fellow Travellers to book and issue tickets on the PJSC “Aeroflot” website.
Flight documentation – a package of documents, consisting of the original/copy of the itinerary (whereby the following are specified: ticket number, flight number, booking class, date of flight), printed bookings with obligatory indication of the ticket number, and originals/copies of boarding passes.
Flight segment – a section of air carriage performed by a carrier between one departure point and one destination point, without changing the flight number, service class, or stopover. For example, Moscow-Vienna - one flight segment, Vienna-Moscow - second flight segment.
Member Card (Card) – a personal membership card, which contains the Participant’s first name and family name, information on the Participant’s personal account number, the Participant’s status, and the Card expiry date. The Card is the property of Aeroflot.
Miles – a basic unit of the Program. Miles, accrued in the Aeroflot Bonus Program, are a marketing tool to promote the loyalty of frequent flyers, and are non-monetary conditional units used exclusively to calculate the number of services that the client has used; Miles do not have any declared or other value.
- Qualifying Miles – Miles earned by a Participant for completing Aeroflot regular flights, or those of Program Partner Airlines, depending on the distance and booking class. Qualifying Miles can be used to obtain Awards, as well as to obtain or confirm the Participant’s Elite Level (qualifying for the Elite Level).
- Non-qualifying Miles means Miles that are additionally earned by Program Member for Partners' services, special Program offers received through exchange of bonus units of Partner loyalty programs for Program miles, etc. These also include: Miles additionally accrued for flights by Elite Members, depending on the level in the Program, Miles transferred to the Member's account when using the Miles Transfer service. These Miles can only be used for receipt of Awards and are not taken into account for the level qualification.
Open-Jaw Route – different open round-trip routes, which includes an open groundbourne part of the itinerary, where the passenger:
- on the return flight, departs from a different airport than he/she originally arrived at.
- on the return flight, arrives at a different airport than he/she originally departed from.
Partner Bank is a financial institution that has entered into an agreement with Aeroflot, which framework provides for issuance of joint payment cards, as well as accrual of Miles for banking services or through the exchange of bonus units of Partner loyalty programs for Program miles.
Participant/Member – a person participating in the Aeroflot Bonus Program, who accepts and complies with the present Rules.
Partner Airlines – all airlines included in the SkyTeam Alliance.
Password – a secret conditional word or set of characters enabling the Participant to access his/her Personal Account. The password is used to protect against unauthorized access to the My Account Service.
Personal Account – a personal section of the website where the Participant can manage his/her personal account in the Program.
Personal Account (hereinafter referred to as the “Account”) – the account of the Program Participant, which shows the balance of Miles, the Participant’s status, and transactions on Miles accrual and deduction. The Personal Account number is indicated on the membership card and identifies the Program Participant.
Personal Identification Number (hereinafter referred to as the “PIN-code”) – a four-digit code obtained by the Participant in his/her Personal Account, which is required to authenticate the Participant.
Prefix code – fixed combination of characters in the fare code written on the ticket.
Program Partners (also Partner) means companies which has entered into agreements with Aeroflot PJSC providing for accrual of Miles to Program Members for the purchase of goods, work, services provided by these companies and/or through the exchange of bonus units of Partner loyalty programs for Program Miles, as well as the possibility of using accrued Miles by the Members to receive goods, work, services or their exchange for bonus units of Partner loyalty program.
Program Website – Aeroflot Bonus Program on the website: www.aeroflot.ru.
Service Class – scope of services and level of comfort provided to passengers in accordance with the air carriage agreement.
SkyTeam Alliance – an international alliance of air carriers, of which Aeroflot is a member.
SkyTeam Alliance Status – Elite and Elite Plus.
Space+ Service – a service allowing the Participant to choose an enhanced comfort seat (in a larger seat pitch) in Economy Class on short-haul, medium-haul and long-haul flights.
Stopover – a long scheduled stop (over 24 hours) on the way from the departure point and destination point due to no connecting flight being available on the day of arrival or by the passenger’s decision.
Temporary Card – a Program card containing only the personal account number assigned to the client until the moment of his/her registration as a Program Participant.
The Miles Transfer service – a service allowing one Program Participant to transfer Miles to another Program Participant; the service is provided by PJSC “Aeroflot” for a fee; a Participant can use the service from his/her Personal Account in real time mode.
Voucher is a unique number generated automatically or manually when the conditions are met, on the basis of which the class of service may be upgraded (without debiting of miles from the account) on one flight segment.
- Platinum voucher is provided when a Member reaches/confirms the Platinum level, and is valid while the Member retains Platinum level and may be used (upgrade in the class of service) at any time after registration of the ticket, as long as such Member retains the Platinum level.
- Gift Voucher is provided to Gold level Members upon accumulation of 75,000 and 100,000 qualifying Miles and to Platinum level Members upon accumulation of 150,000 qualifying Miles, and thereupon one for each 25,000 qualifying Miles (without regard to the number of flight segments), is valid for six months from the date of generation in the Personal Account and may be used no earlier than 24 hours prior to departure.
2.1. General Rules
2.1.1. Any passenger over 12 years of age may become a Participant of the Aeroflot Bonus Programme. Passengers from 2 to 12 years of age may register in the Aeroflot Junior Bonus Programme, and after their twelfth birthday may continue to participate in the Aeroflot Bonus Programme with the same account number.
2.1.2. Participation in the Programme is free and individual.
2.1.3. Each Participant can have only one Account in the Programme.
2.1.4. Registration options: online registration on the Programme Website in «Join the Programme», registration using a Temporary Card, which can be obtained in own sales offices/Aeroflot branches/representative offices, in the onboard journal “Aeroflot”, or in brochures that can be found at Programme Partner outlets. Registration is carried out through the Partner Bank with reference to the Programme Partner.
2.1.5. The date of commencement of Programme participation shall be the date of the Participant’s registration or the activation of the Temporary Card on the Website.
2.1.6. If the Participant registers on the Website, he/she shall receive an additional 500 (five hundred) welcoming Miles. No welcoming Miles shall be awarded if other methods of registration are used. Welcoming Miles are non-qualifying.
2.1.7. When joining the Programme, Participants give their consent that PJSC “Aeroflot” (10 Arbat St., Moscow, 119002) and its authorized representatives may process their personal data, including their names, date of birth, gender, postal address and e-mail address, telephone number, passport data, or for any action (operation) or set of actions (operations) related to their personal data, including collection, recording, systematization, accumulation, storage, clarification (update, modification), extraction, use, transfer (dissemination, granting access), depersonalization, blocking, removal, destruction of personal data using automated means, including information and telecommunication networks, or without using such means, if personal data processing corresponds to the nature of these actions (operations) performed with personal data using automated means, that is, it permits search of personal data recorded on a physical carrier and stored in files or other systematic collections of personal data in accordance with a given algorithm and (or) access to such personal data, as well as transfer (including trans-border transfer) of personal data to authorized representatives of PJSC “Aeroflot” in order to implement the Aeroflot Bonus Programme. Participants give their consent that other Participants and PJSC “Aeroflot” may process their personal date in order to add them to the Fellow Travellers list or add other Participants to their Fellow Travellers list. For each specific Participant and PJSC Aeroflot this agreement shall be deemed granted by sending or accepting another Participant’s offer about adding him/her to the Fellow Travellers list. Participants confirm that the Fellow Traveller’s and their own personal data submitted to PJSC “Aeroflot” - first name, family name, patronymic, information about the date and place of birth, residence address, telephone numbers, passport data, and e-mail addresses - are valid and can be processed by PJSC “Aeroflot” and its authorized representatives according to the stated purpose. The consent is given for a specific period of participation in the Aeroflot Bonus Programme (and before expiry of five (5) years after the end of the year, during which participation in the Aeroflot Bonus Programme has been ceased), and may be withdrawn at any time by Participants by giving written notice.
2.1.8. The Card image is posted in the Participant's Personal Account on the website or in the Aeroflot mobile application. Upon collecting a minimum of 2,000 miles on a Personal Account, a basic level plastic card can be sent free of charge at the Participant’s request to the address stated in the request. You can email the request to firstname.lastname@example.org or use the Feedback form. The card is made and sent to the Participant within 3 weeks after receiving the request.
2.1.9. In order to receive this Card, Participants must indicate true and reliable information on their actual residence. Aeroflot shall not be responsible for non-delivery of the Card to the Participant if the latter fails to carry out his obligations in terms of providing correct personal data.
2.1.10. If the Participant's Card was not received within 8 weeks after sending the request, or the received Card was damaged (the front side of the Card is unreadable, the magnetic stripe on the back of the Card is damaged), you should email an application for a duplicate card, or use the Feedback form, indicating the place of receipt (office/branch/representative office of Aeroflot) or the correct postal address. The application must also include the reason for the duplicate card.
2.1.11. Program Member must subscribe to "SMS-informing" service. "SMS-informing" service makes it possible to have access to Personal Account, to receive SMS-messages to the mobile telephone on operations performed on the account and to receive other information and service messages of the Program. For access to Personal Account, as well as for registration of Awards in the Personal Account, authentication through the SMS Informing service with a confirmation code is required. To subscribe to the SMS Informing service in the Personal Account, it is required to specify the mobile phone number to which SMS-messages will be sent.
2.2. Access to Personal Account
2.2.1. To access Personal Account, manage the account, obtain information about the account status and the Program level, view and change personal data, enter information about unaccounted flights, receive Program Awards/Services, it is required to have a Password and a subscription to the SMS Informing service. Authentication in the Personal Account is carried out with a login (a Member’s number or a telephone number) and a Password. In addition, a confirmation code can be requested, which is sent to the telephone number specified for the SMS Informing service.
2.2.2. Each Member registered on the website not on the real-time basis may create a Password in the Personal Account, which will be known only to such Member, and subscribe to the SMS Informing service. To obtain a Password, it is required:
- in case of registration in the Program through a Partner Bank, to follow the link Personal Account → Activate Personal Account and to fill in the proposed application form Getting Access to Aeroflot Bonus Account,
- in case of registration in the Program using a Temporary Card, to follow the link Personal Account → Activate Temporary Card and to fill in the proposed application form Temporary Aeroflot Bonus Card Activation.
2.2.3. When registering in the Program on the Website on the real-time basis, a Member immediately creates a Password and subscribes to the SMS Informing service.
2.2.4. In case of loss of the Password, a new one can be obtained through a special tool on the website named Forgot Password.
2.2.5. Participants can change their password in their Personal Account on the Programme Website.
2.2.6. The Member can change the phone number specified for the SMS Informing service in the Personal Account in the "SMS Informing" section. The phone number must be unique for authentication via SMS Informing service.
2.2.7. The Member is fully responsible for keeping confidential of his/her Password and the confirmation code received to the phone number specified for the SMS Informing service, as well as for the consequences of getting the Password and the confirmation code by third parties.
2.3. Personal Identification Number
2.3.1. A Personal Identification Number (hereinafter referred to as the “PIN-code”) is required to authenticate Participants, which Aeroflot or Programme Partners may require to deduct Miles from the Participant’s Account for a Programme Award.
2.3.2. The PIN-code is generated in the Personal Account on the Programme Website, and is known only to the Participants.
2.3.3. Participants shall be fully responsible for keeping their PIN-codes confidential, as well as for any consequences due to loss of their PIN-codes, including third parties using the Participant’s Miles.
2.3.4. If the PIN-code is lost, a new PIN-code must be generated in the Participant’s Personal Account in order to prevent third parties from using it.
2.4. Modifying Personal Data
2.4.1. Each Participant shall be responsible for maintaining the relevance of his/her personal data in his/her Personal Account on the Programme Website.
2.4.2. Participants can modify their personal data - telephone number, address, and e-mail address - in their Personal Account on the Programme Website. Any changes to the mobile phone number or e-mail address specified at the time of subscription to SMS-informing shall be carried out through SMS-confirmation.
2.4.3. Personal information (first name/family name, postal/e-mail address, telephone number) can be modified in the following way:
- Using «Contact Us».
- Sending a request to Aeroflot Bonus via email. mail:email@example.com.
2.4.4. Requests written in any form and sent to the Programme must bear the Participant’s signature (parents/guardians/trustees of the Participant) and his individual number in the Programme (Card number).
2.4.5. Family names/first names/telephone numbers can be modified after the Participant’s written application has been received. Applications to modify family names/first names must be accompanied by copies of supporting documents (new passport, marriage certificate, divorce, etc.). If an account is opened with a joint Card from the Partner Bank, it is necessary to first modify data in the Bank.
2.5. Aeroflot Junior Bonus Programme
2.5.1. The Aeroflot Junior Bonus Programme shall be subject to the rules, terms and conditions, and restrictions stipulated in Aeroflot Bonus.
2.5.2. The child’s documents (birth certificate or passport), and passport details of parents/guardians/trustees, including details of trusteeship documents shall be required for registration in the Aeroflot Junior Bonus Programme.
2.5.3. Restoration of Miles for flights made by Aeroflot Bonus Junior Members is governed by the basic rules set forth in clause 3. The Member must be at least 2 years old at the time of flight.
2.5.4. Aeroflot Bonus Junior Participants can use their Miles for Awards only with written permission from parents/guardians/trustees. The application form for an Award must contain the passport details of parents/guardians/trustees and their signatures. The application for an Award, a copy of the Participant’s birth certificate, and copies of passports of parents/guardians/trustees must be submitted when the Award is submitted.
2.5.5. An Award on behalf of an Aeroflot Junior Bonus Participant can be issued only by parents/guardians/trustees.
2.5.6. Bonus tickets, Bonus upgrades, or Awards issued by Programme Partners shall not be available to Aeroflot Junior Bonus Programme Participants.
2.5.7. If the Membership Card is lost, the Aeroflot Junior Bonus Programme Participant shall receive a free duplicate.
3.1. General Rules
3.1.1. The Mile is the main calculation unit of the Programme. Qualifying and non-qualifying Miles are added to the Participant’s Programme Account.
3.1.2. Each Programme Participant can have only one Personal Account in the Programme. The Participant’s Account and earned Miles cannot be assigned to other persons, transferred, combined with the accounts and Miles of other Participants of the Aeroflot Bonus Programme or Participants of other loyalty Programmes except when the Participant uses the Miles Transfer service in accordance with clause 4.9. The Participant’s Account and Miles cannot be willed, bought or sold to other persons. Miles can be donated to the accounts of Program Partners, namely to charity funds in accordance with paragraph 4.12.
3.1.3. Miles are awarded in the Program for using regular flights of Aeroflot and Program Partner Airlines at the rates participating in Miles accrual, as well as for goods, work, services provided by Program Partners and/or through the exchange of bonus units of Partner loyalty programs for Program miles.
3.1.4. Miles for Aeroflot flight or a flight using Program Partner Airline are awarded to the Member's account once, only in one loyalty programme and only for flights made by the Member, regardless of the number of tickets paid by the Member for other passengers.
3.1.5. Participants may not use Miles accrued in the Aeroflot Bonus Programme for Awards in other loyalty Programmes.
3.1.6. Information on the account status is available online in the Member's Personal Account on the Program Website. To have access to Personal Account, it is required to specify the Member number, the Password, and to be authenticated via the SMS Informing service using the confirmation code. Information about the account balance, the number of Qualifying Miles and flight segments for the current calendar year can be obtained using the Balance Request service by sending a special SMS request "01" to the number +7-985-223-55-55. The service is provided in case of subscription to the SMS Informing service.
3.2. Earning Frequent Flyer Miles
3.2.1. Miles shall be accrued according to the distance in miles between the departure and arrival airports.
3.2.2. Miles shall be accrued only for completed flights.
3.2.3. Programme Participants can earn qualifying Miles as a percentage of the distance, depending on the fare specified in the ticket.
3.2.4. For flights of less than 500 miles, the Participant’s account shall be credited with 500 miles. If there is a valid agreement between Aeroflot and a Partner Airline, whereby the Participant is offered another procedure for calculating the number of Miles in such a case, the procedure for calculating the number of Miles specified in the terms and conditions of the partner agreement shall be applied. The procedure for calculating and accruing Miles shall be indicated in Partners.
3.2.5. Elite Participants shall be awarded additional non-qualifying miles for each flight operated by Aeroflot or Programme Partner Airlines.
3.2.6. Miles are earned for each flight segment. If the ticket was purchased under a fare that is not eligible for earning Miles, no Miles will be accrued for the flight segment, and the segment will be ignored.
3.2.7. The Programme allows a Participant to earn qualifying miles on all regular Aeroflot flights performed during the six months prior to the Participant’s date of registration in the Programme, according to fares counted in Miles accrual. If the flights are to be taken into account, the Participant must enter information on his/her completed flights in Personal Account under “Miles Accrual” or send flight documentation (a copy of the itinerary receipt and original/copy of boarding passes) to Aeroflot Bonus not later than three (3) months from the date of registration.
3.2.8. Miles awarded for flights operated by Aeroflot or Partner Airlines shall be automatically accrued on the Participant’s account within ten (10) days after the date of the flight provided that the Participant’s number has been entered into the booking system.
3.2.9. Earning Miles on Aeroflot flights: Miles are not credited for tickets paid at the following rates: group fares (prefix code GV), special fares (prefix BRV and MED), subsidized fares (prefix code SO, GO, MFRF, GC, GA), free (prefix code CERT), with a discount of more than 50% off the fare (prefix code AG) including service and Award Tickets and tickets booked in O, X, F, G, and V classes. Carriage to some destinations, carriage within the framework of SkyTeam (prefix code SKY), and under special contracts (prefix code SC and OF) are subject to accrual rules in accordance with the passenger’s booking class. For Business Class tickets (prefix code PASS, EPS, CPS and BPS), miles shall be accrued in accordance with the OPTIMUM fare group. For Aeroflot tickets issued at fares imposed by other airlines, miles shall be credited in accordance with the passenger’s booking class.
3.2.10. Accrual of Miles on Partner Airlines’ flights: miles are accrued only for those flights that were made after the date of registration in the Programme. Miles will not be accrued for Bonus tickets, tickets purchased under certain types of special fares, charter flight tickets and flights under Partner Airlines’ codes if the flight is operated by an airline which is not a member of the SkyTeam Alliance. Accrual of Miles on Partner Airlines’ codeshare flights is subject to certain restrictions. For details, see the Partners section.
3.2.11. If Aeroflot or a Partner Airline cancels a flight for technical reasons, weather conditions, or any other reason, Miles for this unused ticket cannot be accrued.
3.2.12. If the Participant is forced to transfer to another flight operated by Aeroflot or a Partner Airline, the itinerary of which is different from his/her original one, Miles shall be accrued to the Participant in accordance with the actual completion of the flight.
3.2.13. If the flight is cancelled and the Participant is transferred to a flight operated by another airline that is not a Programme Partner, Miles earned on the original ticket shall not be accrued.
For automated crediting of Miles, it is indispensable that the date of birth and the spelling of the surname/name in the booking match the data provided for the purposes of the Programme. If, due to a technical failure, Miles are not credited within 10 days of the date of a transaction/operation that qualifies for crediting of Miles, the Member shall proceed in accordance with Paragraph 3.3.
Moscow-Kazan and return/ Moscow-Rostov-on-Don and return/ Khabarovsk-Yuzhno-Sakhalinsk and return.
3.3. Claiming Missing Miles
3.3.1. Participants can claim Miles for unrecorded flights within three (3) months from the flight date. Unrecorded flights are flights that are ticketed according to fares providing for Miles accrual, and which have not been counted on the Participant’s account within ten (10) days after the flight even if the Participant presented his/her Card at the time of booking or at flight check-in.
3.3.2. In order to earn Miles for Aeroflot flights, Participants must enter data on their completed flights into their Personal Account on the Website in the “Miles Accrual” section. Information is accepted not earlier than fourteen (14) days after the flight. After verification and confirmation, the Miles shall automatically be accrued on their account within five (5) calendar days.
3.3.3. Participants can use «Contact us» on the Aeroflot site to have these Miles accrued for travels on flights operated with Aeroflot or Partner Airlines. In this case, the information shall be verified and validated within a period not exceeding thirty (30) days from the date of receipt of the claim and flight documentation by Aeroflot Bonus.
3.3.4. To claim missing Miles for a completed journey on an Aeroflot flight, Participants must provide the following flight documentation:
- If an electronic ticket was used - the original/copy of the itinerary receipt (which specifies: the ticket number, flight number, booking class, and flight date), a booking printout with obligatory indication of the ticket number, and originals/copies of boarding passes.
- If a paper ticket was used - the original/copy of the paper ticket, and originals/copies of boarding passes.
3.3.5. To claim missing Miles for a completed journey on flights operated by Partner Airlines, Participants must provide the following flight documentation:
- If an electronic ticket was used - the original/copy of the itinerary receipt (which specifies: the ticket number, flight number, booking class, and flight date), a booking printout with obligatory indication of the ticket number, and originals/copies of boarding passes.
- If a paper ticket was used - the original/copy of the paper ticket, and originals/copies of boarding passes.
3.3.6. Aeroflot cannot guarantee Miles accrual in the absence of flight documentation.
3.3.7. Aeroflot reserves the right to verify the legality of Miles accrual through flight documentation for one (1) year from the flight date. Flight documentation submitted to Aeroflot Bonus for Miles accrual shall not be returned.
3.4. Miles Accrual for Partner Services
3.4.1. A Program Member is awarded Miles for goods, work, services provided by Program Partners and/or through the exchange of bonus units of Partner loyalty programs for Program miles in accordance with the agreements entered into with such Partners.
3.4.2. Miles for goods, works and services offered by Partners shall be awarded to Participants after registration in the Programme; they are non-qualifying and can only be used for Awards (cannot be used for qualifying for the Elite Level).
3.4.3. Miles shall be awarded for goods, works, and services offered by Partners only after the Partner has joined the Programme. Miles shall not be awarded for Partner goods, works, and services, for which Miles cannot be earned. Partners shall provide information on these goods, works, and services directly to Participants in service outlets, on websites, and in different information materials.
3.4.4. It is not possible to earn Miles for goods, works, and services and simultaneously deduct Miles from the Aeroflot Bonus Programme.
3.4.5. Miles shall be automatically accrued on the Participant’s account within sixty (60) days from the date of payment of the Partner’s goods, works, and services, provided that the Participant’s membership Card was presented during purchase of goods or registration of works and services.
3.4.6. To earn Miles for goods, works, and services offered by Partners, which use a device to read data from Cards, Participants must show their Programme membership Card before paying for the goods/services (before an invoice has been issued). It is not possible to redeem Miles after goods, works, or services have been paid.
3.4.7. If there is no Miles Programme on the Participant’s Personal Account for Partner services that provide the Participant with a document confirming the service, indicating the Participant’s personal data (invoice, receipt, booking), the Participant must send his/her claim for missing Miles and a copy of the document confirming the services to Aeroflot Bonus. The documents shall be examined within twelve (12) months from the date the services were granted by the Partner, unless the terms and conditions of cooperation with the Partner specify another time frame.
For more details go to Partnerson the Programme Website.
Miles shall be accrued on the Participant’s account within sixty (60) days of receipt of the claims form at Aeroflot Bonus, provided that all required documents have been attached, and after the appropriate purchase has been confirmed by the Partner. The Partner Bank must be contacted if the Miles have not been correctly accrued or no Miles have been accrued on joint bank cards. The Programme Partner must be contacted if Miles have not been accrued for goods, works, and services offered by Partners.
3.4.8 A possibility of exchanging bonus units of Partner loyalty programs for Program Miles is regulated by the terms of agreements entered into between Aeroflot and such Partners. Terms of exchange, Miles calculation and accrual procedure are published on the Program Website in the "Partners" section and/or on the Partners' websites.
Applicable if the claims form/request for recovering Miles does not appear on the Partner’s site.
3.5. Miles Expiry Policy
3.5.1. All unused Miles shall be cancelled if the Participant fails to record, within two (2) calendar years, a travel on a regular flight operated by Aeroflot or a Partner Airline according to fares validated for Miles accrual. Miles per transaction on joint bank cards and other Partner goods, works, and services partners shall not be accrued.
4.1. General Rules
4.1.1. Awards granted in the Aeroflot Bonus Programme include Bonus tickets, Bonus upgrades on scheduled flights operated by Aeroflot and Partner Airlines, as well as goods, works, and services provided by Programme Partners.
4.1.2. To receive an Award or to use the Miles Transfer service, a Participant must have a certain number of Miles on his/her account, as well as at least one scheduled Aeroflot flight paid at a fare validated for Miles accrual in the Program, and completed over the past twenty four (24) months.
4.1.3. Once the Award is issued, the number of Miles corresponding to the given Award shall be deducted from the Participant’s Personal Account.
4.1.4. When issuing the Award on the company website or the website of the Programme Partner, the Participant must be authenticated through SMS-Informing service with a confirmation code. Participants can register for this service in theirPersonal Account.
4.1.5. The deduction of Miles for the Award or the use of the Miles Transfer service shall not affect the number of qualifying Miles in the Participant’s account and his/her transfer to the Elite level/remaining at the Elite level in the Programme.
4.1.6. There are no restrictions to the number of Awards earned through Miles accrual that the Participant can receive.
4.1.7. A member of Aeroflot Bonus programme may transfer a programme award of award flights or award upgrades for Aeroflot and Partner Airline flights to any person a total of 10 (ten) times per calendar year. The above limit of award transfers shall not apply to Gold and Platinum level programme members.
Furthermore, the above limit of 10 awards per year shall not apply to award upgrades involving the transfer of Awards for Aeroflot flights at the check-in desk, as well as the transfer of Partners’ Awards (except for Aeroflot and Partner Airlines’ Awards), between all members, and any such transfers may be arranged with no limit as to their number in a given calendar year.
Programme members aged 12 to 18 may have any Award registered in their name or transfer the same subject to a written consent of their legal representatives (parents / guardians / custodians). The Award/Award Transfer application form of programme members aged 12 to 18 shall contain relevant passport details and signatures of their parents / guardians / custodians. To apply for an Award/Award Transfer, an Award/Award Transfer application form, a copy of the birth certificate / passport of a programme member aged 12 to 18 and copies of the passports of their parents / guardians / custodians shall be submitted to Aeroflot ticket offices / branches / representative offices.
4.1.8. Aeroflot reserves the right to limit the number of Awards and to impose restrictions on their issue during periods of high demand.
4.1.9. Awards in the form of goods, works, and services offered by Partners can be registered on the Programme Website, on Partner Websites, and in Partner trade and service outlets indicated on the Website in Spend Milessection.
4.1.10. Awards granted by the Programme Partner and issued with a simultaneous deduction of Miles cannot be returned.
4.1.11. The specific procedure for obtaining an Award in the form of Partner goods, works, and services shall be established by the Partner and published on the Partner’s website, as well as in Spend Miles section on the Programme Website.
4.1.12. Programme Participants must be present to issue their Award in the form of goods, works, and services of the Partner Programme in a Partner’s trade and service outlet, which uses special terminals or other devices to read data on the membership Card. Partners have the right to ask Participants for proof of identity.
4.1.13. Awards for Open-Jaw (OJ) flights are allowed if the distance of the groundbourne part does not exceed the shortest segment of air carriage from the original point to the final destination, “one-way” or “return”. Only one OJ flight is allowed during the whole itinerary, at the original point or final destination.
If air carriage is not classified according to the standard rules for constructing a Round Trip (RT), a One Way flight (OW), an OJ flight, or other rules related to constructing Bonus air carriage, and if these loyalty Programmes are not implemented, Bonus air carriage can be considered as follows:
- sequence of OW flights with Miles deduction for each flight segment from the departure point to the destination point;
- sequence of flights with calculation of the number of Miles - ½ of the number of RT Miles for each flight segment or flight segments to the turning point (in the case of an itinerary with connecting flights).
The number of Miles for Bonus tickets, whereby terms and conditions are not met, shall be automatically calculated based on basic bonus rates, and shall differ from the number of miles declared for issuing Bonus carriage performed according to Programme rules.
4.1.14. Stopovers lasting over twenty four (24) hours at transfer points from one flight to another are not allowed (except for tickets issued with a Bonus upgrade of service class). If there is no scheduled connecting flight, a ticket can be issued for the next closest flight within 24 hours.
4.1.15. Availability of a sufficient number of Miles accumulated or received by the Participant on his/her account including those received as a result of use of the Miles Transfer service is not a guarantee of availability of the programme Awards under clause 4.1.8.
4.1.16. A duplicate ticket shall not be issued in case of loss, theft or damage of a Bonus ticket. The Miles shall not be re-accrued on the Programme Participant’s account.
4.2. Bonus Ticket
4.2.1. Each Program Member may book an Award Ticket for Aeroflot flights on the Website no later than two hours before the scheduled departure time.
4.2.2. Bonus tickets may be booked and issued at the Contact Center or in own sales offices/Aeroflot branches/representative offices. When booking or issuing their ticket in offices/branches/representative offices, Participants must present the original or a copy of their membership Card, and the original/copy of their passport.
Bonus tickets may be issued by a Participant - the account holder - or his/her authorized representative. The powers of the authorized representative shall be confirmed by a power of attorney or a copy thereof if the ticket is issued to the Participant (account holder) and his/her travel companion (in the same booking). If the ticket is issued only to a third party and the Participant (account holder) is not involved in the booking, the power of attorney must be notarized.
4.2.3. When booking a Bonus ticket at the Contact Center/own sales offices/Aeroflot branches/representative offices, the following time limits (TL) shall be observed for the time required to issue a Bonus ticket:
- when booking a flight less than seven (7) days before the departure date – the time limit (TL) shall be twenty four (24) hours;
- when booking a flight seven (7) days or more prior to the departure date – the time limit (TL) shall be forty eight (48) hours.
4.2.4. Bonus tickets for Aeroflot’s scheduled flights and for Partner Airlines’ flights are issued as one-way or round-trip tickets. The number of Miles for a one-way Bonus ticket is equal to 50 percent of the number of miles for a round-trip Bonus ticket in the same class.
4.2.5. Bonus tickets allow for not more than two (2) transfers on the way from the departure point to the turning point. There can be no more than three segments in a one-way flight, and no more than six segments in a round-trip flight.
4.2.6. Bonus tickets issued for joint flights operated by other airlines (code-share), shall be regulated by commercial agreements, which may limit their issuance.
4.2.7. Bonus tickets can be issued only if there is a confirmed booking. It is not allowed to issue open-ended tickets.
4.2.8. Bonus tickets for Aeroflot flights can be booked in the following booking classes:
- О –Business Class;
- F –Comfort Class;
- Х –Economy Class.
4.2.9. Aeroflot shall have the right to refuse bookings for a Bonus ticket using Programme Miles on a specific date or flight if no seats are available in the bonus booking class.
4.2.10. Obligations to carry a Participant with a Bonus ticket issued for earned Miles shall be effective one year from its issue date. When voluntary changes (at the passenger’s initiative) are made to the ticket, obligations to carry the Participant with a new ticket shall be limited to one year from the issue date of the original one. The validity of Bonus tickets issued as part of a promotion may be limited with respect to terms and conditions of the promotion.
4.2.11. Miles for an unused Bonus ticket or a flight segment of a Bonus ticket shall not be returned to the Participant’s account. A Bonus ticket issued for earned Miles is non-refundable, with the exception of charges imposed by foreign countries/airports and airport charges for the use of air terminal complexes in airports of the Russian Federation on unused segments of the itinerary, if the passenger has renounced the journey voluntarily and if he/she has informed the carrier not later than 40 minutes before the departure time of the flight specified in the ticket.
4.2.12. In the event of changes to the departure date/flight at the passenger’s initiative, the Award Ticket may be reissued for a lower class in the relevant Award Ticket booking class, and the difference in Miles shall not be returned to the Member’s account.
4.2.13. Route changes on an Award Ticket shall be allowed within the same bonus zone (group of cities subject to geographical location and equal number of miles required for Award). It is allowed to reissue one of the segments in a lower zone, if the initial trip was issued in the same bonus zone on the return route, and the difference in Miles shall not be returned.
4.2.14. If a passenger modifies Bonus tickets awarded through the Aeroflot Bonus Programme, the following fees shall be charged:
а) if the itinerary is modified or if both the itinerary and departure date are modified:
- prior to the departure time indicated on the flight coupon – 50 EUR/50 EUR;
- after the departure time, including passenger no-show for the flight – 100 EUR/100 EUR;
- It is not allowed to change the route entailing the change of the bonus zone (unless one of the segments is reissued in a lower zone, if the initial carriage was arranged in the same bonus zone on the return route).
б) if the departure date or flight are modified:
- more than thirty (30) days before the departure date indicated on the flight coupon – free of charge ;
- from thirty (30) to seven (7) days up to and including the departure date indicated on the flight coupon – 35 EUR/35 EUR;
- less than seven (7) days before the departure date indicated on the flight coupon – 50 EUR/50 EUR;
- after the departure time indicated on the flight coupon, including passenger no-show for the flight – 100 EUR/100 EUR.
Payments shall be carried out in own sales offices/Aeroflot branches/representative offices. Payments shall be required for each transaction (simultaneous modifications made with Aeroflot). Payments for fees and taxes indicated in a foreign currency on the territory of the Russian Federation shall be carried out in rubles at the exchange rate set in the booking system on date of payment. The exchange rate set in the booking system shall be based on the exchange rate issued by the Central Bank of the Russian Federation.
Payment of fees in foreign currency in Aeroflot representative offices abroad shall be carried out in accordance with local currency legislation.
It is not allowed to re-issue tickets if the sequence of use of flight coupons has not been observed.
4.2.15. Bonus tickets issued as part of a promotion may be limited with respect to terms and conditions of the promotion.
 Platinum Level Participants shall not be charged fees for re-issuance of tickets.
 If there is no difference in the fees at the time the first departure date or the first flight were modified, including that resulting from the change of the departure/arrival airport. If there is such a difference, the passenger shall pay the fees in the sales offices/Aeroflot branches/representative offices.
4.3. Issuing Bonus Tickets with Bonus Transfer
4.3.1. Booking and issuance procedures for Bonus tickets with Bonus transfer shall be carried out in the same order as issuance of Bonus tickets.
4.3.2. To issue Bonus tickets with Bonus transfer at own sales offices/Aeroflot branches/representative offices, one must provide the original or a copy of the Participant's membership Card, the completed and signed Request for Bonus Transfer by the Participant (account holder), and the original/copy of the passport of the account holder and a passenger to whom the Bonus will be transferred.
Bonus tickets with Bonus transfer may be issued by a Participant (account holder) or his/her authorized representative. The powers of the authorized representative shall be confirmed by a power of attorney or a copy thereof if the ticket is issued to the Participant (account holder)and his/her travel companion (in the same booking). If the ticket is issued only to a third party and the Participant (account holder) is not involved in the booking, the power of attorney must be notarized.
4.4. Rules for Light Award Tickets
4.4.1. A Light Award Ticket is a Programme Award offered specially for specific destinations, which allows the company to issue Bonus tickets for fewer Miles within a limited period of time.
4.4.2. Light Award tickets may be booked only on the Website.
4.4.3. Light Award tickets are issued only for regular Aeroflot round trip flights.
4.4.4. The travel period shall be limited to the date set as part of a promotion, and for a specific destination, but no more than three months from the launch of the special offer.
4.4.5. The period of stay at the arrival point should not be less than twenty four (24) hours; the maximum period of stay at the destination point should not be more than thirty (30) days.
4.4.6. The validity of Light Award tickets shall be limited by the period of carriage established for a specific direction.
4.4.7. It is not possible to modify the itinerary, departure date/flight of Light Award tickets, issue a ticket valid for one (1) year or deduct additional Miles.
4.5. Bonus Upgrade on Aeroflot Flights with the use of the Miles
4.5.1. Programme Participants can transfer a Bonus upgrade on flights operated by Aeroflot and Partner Airlines to any person.
4.5.2. Bonus Upgrade may be booked and issued by calling the Contact Center no later than 48 hours before the scheduled departure time or at own sales offices/representative office of Aeroflot. When booking Bonus upgrade at the Contact Center/sales offices/branches/representative offices of Aeroflot, the following restrictions apply (time limit - the TL) to the time during which the ticket must be reissued:
- when booking trip less than 7 days before the date of departure, a limit (time limit - the TL) of 24 hours shall be set;
- when booking trip 7 days before the date of departure and earlier, a limit (time limit - the TL) of 48 hours shall be set.
4.5.3. An upgrade may be arranged as follows: from Economy Class to Comfort Class and Business Class or from Comfort Class to Business Class. Upgrades are available on return and one-way flights. The number of miles required to qualify for a Bonus Upgrade on one-way flights constitutes 50 per cent of the number of miles required for award upgrades on return flights in the relevant class. The free baggage allowance is provided according to the class of service indicated in the reissued ticket.
4.5.4. Upgrades are not allowed for open-ended tickets.
4.5.5. An award upgrade may only be arranged subject to the confirmed reservation made in Economy Class PREMIUM fare group for return and one-way flights (fare code prefix: YF, BF, MF, UF, KF, HF, LF, QF, TF, EF, NF) or subject to the confirmed reservation of Comfort Class made in Comfort Class PREMIUM fare group (fare code prefix: WF, SF, AF).
4.5.6. Bonus upgrades can be booked in Comfort Class (Booking Class F), as well as in Business Class (Booking Class O).
4.5.7. Aeroflot reserves the right to refuse to book Bonus upgrades earned through Miles if no seats are available on a specific date or flight.
4.5.8. Miles used for Bonus upgrades shall be accrued according to the fare paid.
4.5.9. Service class upgrade is not provided for Premium Tickets issued using Miles, or tickets paid under OPTIMUM tariff groups of Economy Class (tariff prefix: CL, CO), BUDGET of Economy Class (tariff prefix: VU, VO), LITE of Economy Class (tariff prefix: NB, NO), PROMO of Economy Class (tariff prefix: SX, SO), OPTIMUM of Comfort Class (tariff prefix: CL, CO), as well as under special contracts (tariff prefix: SC, OF), group, subsidized (tariff prefix: SO, GO, MFRF, GC, GA), free of charge (tariff prefix: CERT), with a discount over 50% (including service fees) tariffs. The latest information is available on the Aeroflot website.
Participants cannot upgrade their tickets issued at special Economy Class fares and subsidized carriage fares at check-in. Updated information is available on the Aeroflot Websiteebsite.
4.5.10. The validity of tickets issued with a Bonus upgrade shall be determined according to the fare paid, for which the upgrade was made.
4.5.11. Tickets issued with a Bonus upgrade can be returned under terms and conditions of fare paid for the period of validity of the ticket. The paid amount shall be refunded at the place where the payment was made. The Miles shall not be returned to the Participant’s account.
4.5.12. Tickets issued with a Bonus upgrade may be modified under terms and conditions of fare paid. In this case, modifications of the Bonus upgrade ticket shall be introduced in two consecutive stages:
- ticket reissue based on the available booking classes for chargeable trips (W, S, A, Y, B, M, U, K, H, L, Q, T, E, N) on a new flight, with an additional payment of the difference (if any) in fares and fees, or a refund of the difference (if it is provided by the rules of the paid tariff);
- reissue with the upgrade if seats are available in the relevant reservation class for Award Tickets, for which the previous Bonus Upgrade was made. If there are no seats in the reservation class for Award Tickets on another flight, the Miles difference shall not be refunded to the Member's account, but there is a possibility of a Bonus Upgrade at the subsequent changes to other flights under the terms of the fare paid.
Route may be changed within the same Bonus zone. It is allowed to reissue one of the segments in a lower zone, if the bonus was issued on the return route.
4.5.13. Tickets issued with a Bonus upgrade cannot be exchanged for other Awards or Miles, and cannot be transferred to another person.
4.5.14. Procedure for Bonus Upgrade:
1) If a ticket was previously issued at the fare, the rules of which allow the Bonus upgrade, issue is possible through the Contact Center, if at the time of applying there is no difference in fees charged to passengers depending on the class of service (Economy, Comfort and Business). If there is such a difference, the relevant additional payment and ticket issue shall be made at the sales offices/branches/representative offices of Aeroflot.
2) If a Participant has no previously issued ticket, an upgraded ticket shall be issued in the relevant service class in own sales offices/Aeroflot branches/representative offices if the participant can present a confirmed booking in the service class that will be paid.
3) In case of Bonus transfer, the upgrade shall be issued only in own sales offices/Aeroflot branches/representative offices. Participants must submit an original/copies of the account holder’s passport and the passport of the passenger to whom the Award will be transferred, as well as a Request for Bonus transfer, and a mandatory personal signature of the Participant.
Bonus tickets with Bonus transfer may be issued by a Participant - the account holder - or his/her authorized representative. The attorney powers must be confirmed by a power of attorney. If the ticket is issued to a third party, and not to the Participant (account holder), the power of attorney must be notarized.
4.5.15. Miles shall be deducted in accordance with the requested Bonus within one (1) business day after the request for upgrade booking.
4.5.16. When issuing a Bonus upgrade in own sales offices/Aeroflot branches/representative offices, Participants shall be required to present the original or a copy of their membership Card and their passport.
 For an award upgrade on indirect routes combining different classes of service involving higher rates miles shall be debited separately for each section of the route based on the class of service on varying segments.
 Premium service class upgrade can be issued if there is a confirmed reservation at special Economy Class tariffs (tariff codes BPXOWRF/BPXRTRF, BPXOWFV/BPXRTFV) on the flights between Moscow (Sheremetyevo) and Simferopol/Kaliningrad/Vladivostok/Khabarovsk/Yuzhno-Sakhalinsk/Petropavlovsk-Kamchatsky/Magadan.
4.6. Award upgrade on Aeroflot Flights with the use of the Miles at the check-in line
4.6.1. A Award upgrade is available on flights operated by Aeroflot and its subsidiary airlines (Rossiya Airlines, Joint-Stock Company, Aurora Airlines, Joint-Stock Company). When performing joint flights with other airlines, the service shall be provided only if Aeroflot is the flight operator and the flight is carried out under the ticket issued to the Aeroflot seat block (with the SU code).
4.6.2. At check-in, Participants may request a Bonus upgrade from Economy Class to Business and Comfort Classes, and from Comfort Class to Business Class, subject to seat availability in Comfort and Business Classes, and the technical capacity of the departure airport.
4.6.3. Award upgrades can be granted only for one segment. If the Participant has a connecting flight, only the first segment can be upgraded; to upgrade the second segment, Participants should contact the check-in desk at their transfer point.
4.6.4. Service class upgrade can be provided only if there is an issued and paid ticket of Economy Class or Comfort Class in accordance with Clauses 4.5.5, 4.5.9. Premium service class upgrade is not provided for the special Economy Class tariff (tariff code BPXOWRF/BPXRTRF, BPXOWFV/BPXRTFV).
4.6.5. A Programme Member can purchase a Bonus upgrade by spending the accrued Miles for another person traveling on the same flight with the Member.
The passenger to whom the Bonus upgrade is transferred does not need to be in the same booking with the Programme Member whose account is used to get the Award.
However, in this case the passenger must be a Member of the Programme, and his/her Member’s number must be included in the booking. Non-activated temporary card numbers included in the booking are not eligible for Bonus upgrade.
If there is more than one passenger in the booking, Bonus upgrade can be applied to the Member or to all passengers at once. If the passenger is in the same booking with the Programme Member whose account is used to redeem the Award, the passenger does not need to be a Member of the Programme.
4.6.6. Award upgrades are offered only after check-in has started, and is carried out when the passenger initiates such a desire voluntarily for cash down.
4.6.7. Miles are deducted at check-in, and a boarding pass is issued in Economy Class or Comfort Class in accordance with the purchased ticket. The boarding pass shall be exchanged during boarding, subject to seat availability by the end of check-in and technical capacity. If it is not possible to upgrade, Miles shall be automatically returned to the Participant’s account before departure.
4.6.8. Baggage allowance shall be provided in accordance with the paid fare for a seat in Economy Class or Comfort Class, and shall be determined by the fare of the original ticket.
4.6.9. Upgrades at check-in do not give passengers the right to get services in airport lounges.
4.6.10. Onboard services shall be offered in accordance with the upgraded service class.
4.6.11. If the Participant is upgraded at check-in and Miles are simultaneously deducted, his/her Miles for the flight will be accrued in accordance with the paid fare in Economy Class or Comfort Class.
4.7. Award upgrade on Flights Operated by Partner Airlines
4.7.1. Award upgrades are issued with simultaneous deduction of Miles only in own sales offices/ Aeroflot branches/representative offices.
4.7.2. Award upgrades are issued with simultaneous deduction of Miles on flights operated by Partner Airlines or combined with flights of Aeroflot. Partner Airlines shall have the right to impose restrictions on provision of this type of Bonus. The Contact Center will help passengers specify whether Bonus upgrades are available on flights operated by certain airlines.
4.7.3. Upgrades can be requested for only one service class, for one way air carriage or round-trip carriage (departure point – destination point), including possible connections on route to the final destination. The itinerary must include at least one international flight. Upgrades cannot be issued if there are no seats in the upgrade class in any of the segments between the departure point and destination point.
4.7.4. Open-ended tickets cannot be upgraded.
4.7.5. Award upgrade is possible for Economy Class tickets purchased at the full (normal) fare established by Partner Airlines.
4.7.6. Award upgrades in exchange for Miles in the Aeroflot Bonus Programme are possible only if Participants have not completed a single trip with their ticket. Partially used tickets are not eligible for upgrade in exchange for Programme Miles.
4.7.7. Award upgrade is only possible if there is a confirmed reservation in the bonus class.
4.7.8. Award upgrades are allowed only on flights operated by Partner Airlines and can include one or more SkyTeam members. Upgrades are not issued in the service class on flights operated jointly with other companies (Code-share).
4.7.9. It is not allowed to use Miles of other Partner Airline loyalty Programmes to upgrade the service class prior to carriage.
4.7.10. After the commencing of carriage on the return route, Participants can upgrade with simultaneous deduction of Miles using another loyalty Programme. It is not allowed to upgrade with simultaneous deduction of Miles using another Programme before the end of carriage along the route, for which an upgrade with simultaneous deduction of Miles was issued using the first Programme. To upgrade in exchange for Miles using another loyalty Programme, passengers are advised to contact the relevant Partner Airline.
4.7.11. Permission is granted to transfer a Bonus upgrade to another person (in accordance with the general rules of issuance of bonus carriage with Bonus transfer).
4.7.12. The validity of tickets issued with a Bonus upgrade shall be determined according to the fare paid, for which the upgrade was made.
4.7.13. The flight date can be modified under terms and conditions of the fare paid. To change the date/flight, passengers should contact the airline that issued the upgrade with simultaneous deduction of Miles.
4.7.14. Tickets issued with an upgrade can be returned under terms and conditions of the fare paid for the period of validity of the ticket. The amount paid at the place of payment for carriage shall be returned; Miles shall not be returned to the Participant’s account in the Aeroflot Bonus Programme.
4.7.15. Tickets issued with service class upgrade cannot be exchanged for other Awards or Miles, and may not be transferred to another person.
4.8. Issuing Award tickets in the Aeroflot Contact Center
4.8.1. When the conditions according to Cl. 5.5 of the Rules are met, Vouchers shall be automatically generated and reflected in the Personal Account in the Upgrade Vouchers section.
4.8.2. Award upgrade using the voucher may be made online in the Member's Personal Account on the Website or with the help of the Concierge Service* (for Platinum level Members only) subject to availability of seats and at the choice of the Member in the relevant Comfort or Business classes. In this case, the ticket shall be reissued to a new class of service. Vouchers cannot be used to upgrade service class in the check-in line.
Issue is possible from 9 AM to 8 PM Moscow time (Monday to Friday), from 9 AM to 6 PM Moscow time (Saturday and Sunday).
4.8.3. Upgrade can be carried out for one flight segment at the choice of the Member and subject to availability of seats from Economy class to Comfort class and Business class or from Comfort class to Business class.
4.8.4. Upgrade using vouchers is permitted only for Aeroflot's own flights with the SU code during their validity period:
- The Platinum voucher is valid during the period of retaining the Platinum level and may be used at any time after the ticket issue, as long as the Member retains the Platinum level;
- The Gift Voucher is valid for 6 months from the date of generation and reflection in the Personal Account and may be used no earlier than 24 hours prior to the time of departure.
4.8.5. Premium service class upgrade can be issued if there is a paid ticket issued under the MAXIMUM tariff group (known as PREMIUM until January 29, 2019) of Economy Class, or in the MAXIMUM tariff group (known as PREMIUM until January 29, 2019) of Comfort Class.
Premium service class upgrade for the flights between Moscow and Kazan/Rostov-on-Don, between Khabarovsk and Yuzhno-Sakhalinsk is also possible if there is a confirmed reservation issued in OPTIMUM of Economy Class and MAXIMUM (known as PREMIUM until January 29, 2019) of Economy Class tariff groups.
Premium service class upgrade can also be issued if there is a confirmed reservation at special Economy Class tariffs (tariff codes BPXOWRF/BPXRTRF, BPXOWFV/BPXRTFV) for flights between Moscow (Sheremetyevo) and Simferopol/Kaliningrad/Vladivostok/Khabarovsk/Yuzhno-Sakhalinsk/Petropavlovsk-Kamchatsky/Magadan.
Premium service class upgrade using a voucher cannot be issued for Premium Tickets or tickets paid under OPTIMUM tariff groups of Economy Class (tariff prefix: CL, CO), BUDGET of Economy Class (tariff prefix: VU, VO), LITE of Economy Class (tariff prefix: NB, NO), PROMO of Economy Class (tariff prefix: SX, SO), OPTIMUM of Comfort Class (tariff prefix: CL, CO), issued under Business Travel tariff, as well as under special contracts (tariff prefix: SC, OF), group, subsidized (tariff prefix: SO, GO, MFRF, GC, GA), free of charge (tariff prefix: CERT), with a discount over 50% (including service fees) tariffs.
4.8.6. Reservation of the Upgrade shall be made to the Comfort class (booking class F) or Business class (booking class O).4.8.7. The transfer of a Bonus Upgrade using a Voucher to Junior Program Members between the ages of 2 and 12 is prohibited.
4.8.8. The validity period of the ticket issued with the Bonus Upgrade using the voucher shall be determined according to the applied paid fare from which the upgrade was made.
4.8.9. A ticket issued with a Bonus Upgrade using a voucher may be refunded under the terms of the fare paid during the validity of the ticket. Refund of the paid amount shall be made at the place of payment for carriage, with the voucher being considered used. The Voucher maybe returned only in case of forced return/reissue of the ticket. In case of forced cancellation of carriage by air ticket, issued with the use of a Voucher, to reissue the Voucher, it is necessary to apply to the program in the following way: use the form "Feedback", send a request by e-mail: firstname.lastname@example.org, write an application in Aeroflot sales offices/branches/representative offices.
4.8.10. A ticket issued with a Bonus Upgrade using a voucher may be changed in terms of the fare paid in the manner specified in Clause 4.5.12 hereof.
4.8.11. A ticket issued with a Bonus upgrade using a voucher may not be exchanged for another Award and may not be transferred to another person.4.8.12. When using a Gift Voucher, the difference in airport charges levied on passengers depending on the class of service (Economy, Comfort and Business) shall be paid in full. When using the Platinum Voucher, the difference in airport charges shall not be paid.
4.8.13. Simultaneous increase with the use of different types of Vouchers, or upgrade with the use Miles and Vouchers shall not be possible. The different Voucher types and the combination of Awards may be used sequentially in two different transactions.
4.8.14. In the upgraded segment, the free baggage allowance and the right to be serviced in the Lounges shall be provided according to the class to which the upgrade was performed.
4.8.15. Miles shall be credited for the flight in accordance with the initially paid fare.
4.8.16. Vouchers unused within the validity period shall neither be transferred to another date, nor renewed.
4.8.17. Aeroflot reserves the right to refuse the upgrade using a Voucher for a specific date and flight in the absence of seats.
4.9. Issuing Bonus Tickets in the Aeroflot Contact Center
4.9.1. Bonus tickets can be issued in the Contact Center only for Aeroflot flights if the Participant presents his/her PIN-code not later than six (6) hours before the scheduled departure time.
4.9.2. It is possible to issue a Bonus ticket with Bonus transfer in accordance with the Programme rules.
4.9.3. Award Tickets shall be booked in the Contact Center only for the routes built in one bonus zone (group of cities taking into account the geographical location and the equal number of miles required for the Award).
4.9.4. It is possible to issue tickets combining different booking classes, as well as in different bonus zones only in Aeroflot’s own ticket offices.
4.10. Transfer of miles
4.10.1. The Miles Transfer service available to the Participants of the Aeroflot Bonus Program of PJSC “Aeroflot” is provided for a fee.
4.10.2. A Participant can transfer Miles from his/her account to an account of another Program Participant only from his/her Personal Account on the airline's website. The transferred Miles are non-qualifying and shall not be considered for the purposes of qualification for the Elite level.
4.10.3. The account of the Participant, who wishes to transfer the Miles, shall be registered in Aeroflot Bonus Program at least 90 days before the date of the Miles transfer.
4.10.4. To transfer the Miles, a Participant must have a certain number of Miles on his/her account, as well as at least one scheduled Aeroflot flight paid at a fare validated for Miles accrual in the Program, and completed over the past twenty four (24) months.
4.10.5. A Program Participant can transfer a maximum of 50,000 Miles in a calendar year and a maximum of 5,000 Miles per transaction. The number of Miles to be transferred must be a multiple of 500.
4.10.6. A Participant can receive a maximum of 50,000 Miles from one or more Participant accounts in a calendar year. The maximum number of transfers allowed per Participant is 10 in a calendar year.
4.10.7. The fee for the use of the Miles Transfer service can be paid in cash (rubles) by all Program Participants and/or in Miles by Elite level Participants. The fee for the Miles transfer payable in cash is a fixed amount in rubles charged per each transaction; the fee amount is shown on the Participant's Personal Account when the Service is requested in the Spend Miles section.
The fee is paid in rubles using payment cards.
4.9.8. The option to pay the Miles transfer fee by Miles is available to the Elite level participants with the following restriction and subject to clause 4.9.5:
Silver participants - maximum 10,000 Miles of the Miles limit allowed in a calendar year;
Gold participants - maximum 20,000 Miles of the Miles limit allowed in a calendar year;
Platinum participants - maximum 30,000 Miles of the Miles limit allowed in a calendar year;
4.10.9. The Miles Transfer Service cannot be revoked once rendered; the service is deemed to have been rendered upon transfer of the Miles; the transferred Miles and the service fee cannot be returned/repaid to the participant.
4.10.10. The fee amount is indicated in the Miles Transfer Rules that are available on the Spend Miles - Miles Transfer tab on the Participant's Personal Account. Aeroflot reserves the right to change the fee amount unilaterally without prior notice. The Participant can find the new fee amount on his/her Personal Account on the web-site of PJSC “Aeroflot”.
4.11. Issuing Partner Awards
4.11.1. Participants can personally issue their Awards for goods, works, and services in a Partner’s sales and service outlets using a device to read data from their membership Card, that is, an original Card of the Aeroflot Bonus Programme, and confirming their data by entering their PIN-code.
4.11.2. When issuing an Award, Participants must present a membership Card and inform that they wish to issue an Award in the form of goods, works, or services that is offered by the Partner.
4.11.3. Miles are read by special reading devices.
4.11.4. The information on the face of the Card should be easy to read, and the magnetic stripe on the back of the Card should not be damaged. A Partner’s Award cannot be issued if the Card is damaged.
4.12. Issuing Awards Presented in the Awards Catalogue
4.12.1. Programme Participant can choose an Award offered by Programme Partners in the Awards Catalogue posted on rewards.aeroflot.ru.
4.12.2. The Awards Catalogue offers bonus goods, Awards certificates, and Aeroflot souvenirs.
4.12.3. Having chosen his/her Award, the Participant adds it to his/her cart, where he/she can change the contents and number of each of the added Bonuses. Then, he/she proceeds to checkout, selects the delivery method, and confirms the authenticity of the contact information.
4.12.4. After checking the order details, the Participant clicks the “Order” button. After issuing the Award the Participant receives a confirmation e-mail with his/her order details, which will also be available in “My Orders”. This section displays the order status; status notifications are also sent by e-mail.
4.12.5. Aeroflot cannot guarantee the availability of Awards in the Catalogue, as well as their availability to Participants as the Awards are presented directly by Programme Partners. Aeroflot may at any time modify, supplement, limit, or otherwise revise the Awards assortment and the number of Miles required for an Award, as well as the methods and periods of time for the presentation of Awards in the Catalogue.
4.12.6. The number of Miles required for an Award is indicated in the Catalogue, but may vary depending on how and where the Award, selected by the Programme Participant Programme, is delivered.
4.12.7. The Award, ordered in the Catalogue, and the delivery and shipment shall be performed by the Programme Partner offering this Award. Aeroflot shall not be responsible for the quality and contents of the Award, as well as for any other functional and consumer characteristics. It is not allowed to return/exchange an Award selected in the Catalogue.
4.12.8. The Participant should receive his/her Award at the place and time specified in his/her order by presenting an identity document (or a copy). If the Participant does not receive the Award or refuses to accept it, the Miles deducted for this Award shall not be refunded.
4.12.9. On receiving his/her Award, the Participant must check the content and quality, and must also sign the delivery note confirming the receipt or refusal of the Award. If the Participant refuses to sign such a document, or the document has been lost or damaged, claims related to the Award shall not be accepted or examined.
4.12.10. More detailed terms and conditions for orders and Awards in the Catalogue can be found in Spend Miles.
4.13. Donating Miles
4.13.1. Programme Participants, except for Participants in the Aeroflot Junior Bonus Programme, can donate their Miles to the Programme Partners’ charity account. See more details in Mercy Milessection.
4.13.2. Contributions are unlimited in amount. Minimum amount – one hundred (100) Miles. Participants can transfer their Miles if they have at least three thousand (3 000) Miles on their Personal Account.
4.13.3. Programme Participants can donate a portion of their Miles to the fund’s account through their Personal accounton the Website.
5.1. The Aeroflot Bonus Programme has several levels of participation. If a Programme Participant earns the required number of qualifying Miles or flight segments in one calendar year, he/she shall be rewarded with an Elite level standing:
- to reach the Silver level, Participants need to earn twenty five thousand (25 000) qualifying miles or 25 flight segments in the calendar year;
- to reach the Gold level, Participants need to earn fifty thousand (50 000) qualifying miles or 50 flight segments in one calendar year;
- to reach the Platinum level, Participants need to earn one hundred twenty five thousand (125 000) qualifying miles or fifty (50) flight segments in Business Class within one calendar year
5.2. Elite Participants shall receive additional privileges when travelling on flights operated by Aeroflot and Programme Partners. See more details in Elite Clubsection.
5.3. If Elite Participants use the services or purchase goods offered by several Programme Partners, with which special terms and conditions and/or special agreements have been concluded, they may be offered discounts and benefits depending on their participation in the Programme. See more details in Partnerssection.
5.4. Elite Participants shall be awarded additional non-qualifying Miles for travelling on flight operated by Aeroflot or Partner Airlines.
Miles accrual shall correspond to the distance in miles between the departure and arrival airports, and the fare indicated on the ticket. In this case, if the fare corresponds to accrual at a rate of less than 100% of the distance, the extra Miles for the level are calculated as a percentage of the amount actually accrued for the distance. If the paid fare corresponds to accrual at a rate of more than 100% of the distance, the extra Miles for the level are calculated as a percentage of the distance in miles indicated in the table Miles Accrual, excluding qualifying Miles for the type of fare.
+ 25% - Silver Participants;
+ 50% - Gold Participants;
+ 75% - Platinum Participants.
5.5. The Gold and Platinum Members, upon accrual of qualifying Miles in a calendar year (based on the amount of Miles accrued for the relevant level), shall be given vouchers for upgrades on one flight segment.
For Platinum Level Members:
- three vouchers when reaching the Platinum level/confirming the Platinum level (Platinum Voucher);
For Gold Level Members:
5.6. The validity of an Elite level may be extended for the following year by regularly meeting the qualification terms and conditions each year in turn. If it is not confirmed, the Participant’s Elite status shall drop to the lower level.
5.7. If the qualification requirements are not met in a calendar year for women who are Platinum Tier Members because they gave birth, Elite Club status can be extended to the following year. To this end, the Member must apply for the Contact Center or Concierge Service and send a copy of the child’s birth certificate through the Feedback form.
Only flight segments where Miles accrual is offered are taken into consideration for reaching an Elite level.
The number of flight segments shall not be taken into account.
This condition applies for children born on May 1, 2018 or later.
6.1. Taking into account that the legislation of some countries may restrict the use of loyalty Programmes, PJSC “Aeroflot”, in order to comply with such legislation, shall have the right to modify the legal requirements for Programme Participants, or modify the content of the Programme taking into account the requirements of the relevant legislation of the country, without giving Programme Participants prior notice about these modifications.
6.2. Aeroflot and Partner Airlines shall not be liable for damage (material and moral), resulting from use of an Award, except for those occurring during air carriage. Damage caused during international air carriage shall be compensated in the manner prescribed by the Warsaw Convention of 1929 as amended at The Hague in 1955, and other international agreements signed by the Russian Federation, as well as Aeroflot rules. Damage caused during domestic air carriage shall be compensated in accordance with the procedure established by the Air Code of the Russian Federation of 1997. Aeroflot shall not be responsible for any damage caused as a result of acts or omissions of Partners.
6.3. Programme rules and legal relations between PJSC “Aeroflot”, Partner Airlines, Programme Partners and Participants shall be regulated by the laws of the Russian Federation without regard to its conflicts of law provisions. All disputes between said persons shall be examined in the Moscow Arbitration Court, or at the principal place of business of PJSC “Aeroflot”.
7.1. Programme Participants shall immediately notify Aeroflot Bonus in the case of loss, damage or theft (no certificate of theft required) of their Programme Membership Card. The cost of a new Card is 20 EUR/20 EUR. If the Card is stolen, and a certificate of theft issued by law enforcement agencies and confirming the theft is presented in the Programme, no fee shall be charged for a new membership Card. Gold and Platinum levels Participants shall receive a Card corresponding to their level. The Card is produced in Aeroflot Bonus for the Participant within three (3) weeks after receipt of his request. Payment shall be carried out in Aeroflot’s own sales offices in Moscow or in Aeroflot branches/representative offices.
7.2. “Aeroflot” reserves the right to modify the terms and conditions of the Aeroflot Bonus Programme unilaterally and without prior notice. The text of the Regulations and amendments thereto shall be published on our website at www.aeroflot.ru.
It is the Member’s responsibility to keep him/herself informed of any changes to this Programme.
The Member may terminate his/her participation in the Programme at any time by giving a written notice to: 10 Arbat St., 119002 Moscow, Russia. Such written notice shall require no particular form and shall contain the Member’s Card number and signature and be sent by registered mail to the address provided for the purpose. The Member Card shall be enclosed with such notice of termination of participation in the Programme. Upon PJSC “Aeroflot”’s receipt of the above notice, the Member’s participation in the Programme shall be terminated and any remaining unused Miles shall be cancelled without compensating the Member for any expenses or amounts.
7.3. Aeroflot reserves the right to change itineraries, along which Miles can be accrued, as well as issuance of Programme Awards.
7.4. The Miles including those received by the Participant as a result of use of the Miles Transfer Service and the privileges of the Elite level Participants cannot be used for commercial purposes including sale/resale of Bonus tickets, Miles, privileges to third parties.
Participants are not allowed to sell, purchase or exchange Bonus tickets, benefits, or auction them, which shall be considered misuse of Bonus tickets/accrued Miles/privileges (commercial use). Aeroflot shall have the right at its absolute discretion to conclude whether Bonus tickets/Miles/privileges have been used for a commercial purpose, substantiating such conclusion on all available information, including information gathered from printed and online publications and the mass media, or claims and complaints submitted by passengers, or results of independent internal audits.
If it is revealed that Bonus tickets/Miles/privileges have been used for a commercial purpose, Aeroflot shall have the right to cancel Bonus tickets with refund of fees paid for services that were not rendered, and cancel the Elite level privileges.
7.5. PJSC «Aeroflot» reserves the right to apply both collectively and discretely the following measures: to block any Participant’s Aeroflot Bonus Programme Account for any period, cancel all Miles credited, terminate the Participant’s Programme Account, withdraw the Elite membership status and benefits under the Programme without compensating the Participant for any expenses, losses and amounts in each of the following cases: violation by the Participant of the Rules of Passenger Conduct during Pre-flight Service and on Board Aircraft of Aeroflot PJSC failure by the passenger (Participant) to comply with the terms and conditions of an Air Carriage Agreement, the Rules of Passenger and Baggage Carriage of Aeroflot PJSC, which shall be an integral part of the Air Carriage Agreement; violation by the Participant of the Terms and Conditions of the Aeroflot Bonus Programme, including clause 7.4 of the Terms; Participant’s publications containing false information and/or information discrediting the business reputation of Aeroflot PJSC, in the Internet and/or published news source; commitment by the Participant of actions against employees of Aeroflot PJSC, both in person or by means of feedbacks and publications in the Internet and/or published news source, and aimed at denigrating the honour and dignity of a person, expressed in an indecent form or in a negative assessment of the person’s personality or appearance, his/her personal qualities, behaviour in a form contrary to the generally accepted rules of conduct”.
7.6. Aeroflot reserves the right to cancel the Aeroflot Bonus Programme with prior notification of Participants two months before the planned date of cancellation. In this case, Bonus tickets issued for Miles accrual and issued before the date of cancellation of the Programme may be used for the duration of their validity.
7.7. Aeroflot reserves the right to cancel participation in the Programme unilaterally if the Participant has not made any transactions on his/her account within four (4) years (has not earned or spent any Miles).
7.8. Aeroflot shall not be responsible for the quality of services provided by a Partner to a Participant of the Aeroflot Bonus Programme. The Participant must contact the Programme Partner in the case of claims against a placed order or his/her intention to cancel purchased goods, works, or services.
7.9. The Aeroflot Bonus Programme can be expanded by inviting other airlines, hotels, commercial and service organizations, etc. to participate as Partners, the fact of which Participants shall be duly informed.
7.10. Aeroflot reserves the right to exclude any Partner from the Programme without prior notification. In this case, the Award issued before the date of withdrawal of the Partner from Programme may be used for the duration of its validity.
7.11. In the case of disagreement on the interpretation and application of the Rules and the Terms and Conditions or other Aeroflot Bonus documents, arising from inaccuracies in the translation to other languages, the original Russian version of the Programme Rules and other documents shall prevail.
7.12. If employees of Aeroflot or Programme Partners discover that Miles have been accrued and/or Awards have been issued in violation of the Rules for the Aeroflot Bonus Programme, Aeroflot shall have the right to cancel such Miles/Awards.
7.13. Programme Participants shall be fully responsible for payment of fuel fee, airport fees, and/or any other taxes and duties imposed by other government authorities in connection with air carriage.
7.14. Payment of any taxes and performance of any obligations related to the Member’s participation in the Programme shall be the responsibility of the Member.
7.15. Programme Participants shall be fully responsible before third parties in the event of intentional or inadvertent entry into the information systems used by PJSC Aeroflot, and for any mobile phone number not belonging to them, through which Programme Participants send SMS-messages. If Programme Participants enter an incorrect mobile phone number, the information intended for them shall be sent to the indicated number.
7.16. Participation in the Programme may be terminated unilaterally at any time at the initiative of PJSC “Aeroflot” by cancellation of the Member’s account (i.e., cancellation of participation in the Programme) in line with the conditions specified in the Regulations. PJSC “Aeroflot” shall notify the Member of the termination of his/her participation in the Programme by e-mail.
 Payments for fares and taxes indicated in a foreign currency on the territory of the Russian Federation shall be carried out in rubles at the exchange rate set in the booking system on date of payment. The exchange rate set in the booking system shall be based on the exchange rate issued by the Central Bank of the Russian Federation. Payment for fees indicated in a foreign currency in Aeroflot representative offices abroad shall be carried out in accordance with local currency legislation.