As an addition to Aeroflot special announcement, Aeroflot Bonus programme informs about the possibility to return miles, redeemed for an award ticket. Conditions for return of miles redeemed for award tickets are similar to those mentioned in the promotion for paid tickets.
The amount of miles credited is equal to the amount of miles necessary for a one way award ticket for a flight performed on the flight segment from Moscow in accordance with the booking class.
Miles will be credited according to the programme rules effective since December 15, 2010, regardless of the ticketing date.
To get miles a passenger or his authorized representative must address to an Aeroflot sales office in Moscow directly to Aeroflot Bonus representative or Aeroflot representative office not later than February 28, 2011. In case of passenger’s authorized representative address it is necessary to show the document of identification and certified latter of attorney for carrying out specified actions into passenger’s name.
If the award ticket was issued with transfer to another person, miles will be credited to the account of the passenger who transferred the Award.
The basis for credit of miles is provision of the following set of documents:
- The original of the boarding pass;
- The copy of passenger’s passport;
- Signed Application (the application form is handed out and is to be signed at Aeroflot sales offices or representative offices).
In case a member misses any documents or member’s flight is not included in the table of applicable flights, a passenger has a right to address his enquiry to the director of product and customer service department at 10, Arbat St., in a written form for consideration in the established order.