Aeroflot Bonus presents a new service*: you can now have miles for an unused award ticket refunded if you have not been able to use it.
To get your miles back, you need to pay a fee at an Aeroflot sales or representative office before the award ticket expiry date. The fee amount depends on how many miles were debited for the award.
Miles can be refunded for a fee at an Aeroflot sales or representative office until the expiry date of the award ticket.
Miles will appear in your account within 30 days.
* The service is valid from 9:00 Moscow time on 21.08.2019.