Changes to the award tickets reissuance process

We have streamlined the process of changing the route, flight number and/or departure date on award tickets and made it more transparent.

Tickets can be reissued online at a charge of €50 if changes are being made prior to departure.

If changes are being made after departure, or in case of no show, reissuance is available at Aeroflot sales and representative offices at a charge of €100.

Platinum-level members retain their privilege to have tickets reissued at no additional cost.

New conditions apply mutatis mutandis to premium tickets issued from 9:00 am Moscow time on 21.08.2019, with the date of departure since 22.08.2019. For tickets issued until 20.08.2019 inclusive, it is possible to make changes according to the previous conditions.