We are glad to inform you that rules of requesting an Award upgrade have been simplified. Now if you have a paid ticket* you can request an Award upgrade via Aeroflot Call-centre if there is no difference in airport taxes and fees charged for Economy and Business class tickets. If there is a difference you can pay the necessary charges and issue a ticket at Aeroflot sales offices/representative offices.
If you do not have a ticket an Award upgrade can be requested at Aeroflot sales offices/representative offices if there is a confirmed reservation in the Economy class.
We draw your attention that when requesting an Award upgrade at Aeroflot sales office/Aeroflot representative office you must show the original/copy/temporary membership card and the passport.
*The ticket must be issued under the following fares: Y, S, В, M, H, K, V, T, Q.