13 November 2015, Moscow. — Aeroflot will stop operating flights on the Moscow-Cairo route and cancel flight SU 401 as of midnight tonight, due to the commercial non-viability of continuing to operate the flights.
In compliance with a ruling from the Federal Air Transport Agency (Rosaviatsia), Aeroflot has since 6 November carried passengers on the Moscow-Cairo route one way only, from Cairo to Moscow. Aircraft flew to the Egyptian capital with no passengers on board. Sales of tickets to and from Egypt were halted, and passenger numbers dropped sharply.
Given the commercial non-viability of continuing flights to Egypt, Aeroflot has decided to stop operating the route as of midnight tonight. Passengers holding Aeroflot tickets from Cairo to Moscow will be rebooked on flights operated by the airline’s partners in the Skyteam alliance and flown to Moscow on indirect routes.
All passengers for cancelled flights can return their ticket for a full refund with no penalties.
More information on the refund rules and how to rebook tickets is available from Aeroflot’s 24-hour call centre on 8-800-444-5555.
Aeroflot is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2014, Aeroflot carried 23.6 million passengers (34.7 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A proud member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 165 Airbus, Boeing and Sukhoi airliners. Aeroflot is among the global leaders in aviation safety. The company’s European Community Safety Assessment of Foreign Aircraft (SAFA) Index, which is the main globally recognized safety parameter, is comparable to global peers. The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the sixth time in 2015, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2008, ISO 14001:2004 compliant. In 2015 Aeroflot was named by SKYTRAX as the Best Airline in Eastern Europe for the fourth time. Find more at www.aeroflot.com.