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Rules and Instructions for agents

Below you can find PJSC “Aeroflot” rules, instructions and other regulating documents

SU Group Booking Rules

Rules of modifying the name field in agency bookings 21.09.18 (pdf)

Rules of issuing ticket refunds for agents working under direct agency agreements and reporting via SIRAX-Portal 04.04.19 (pdf)

ADM Policy of PJSC “Aeroflot” for Agents under Direct Agency Agreements, BSP Agents of All Countries, and ARC Agents 01.07.2019 (pdf)

Rules of air transportation for SU flights with SSR EXST/STCR/CBBG 08.02.2019 (pdf)

Rules of issuing refunds using Refund Application in BSPlink 25.01.19 (pdf)

Process description of entering passengers contact details in PNR 08.04.2019 (pdf)

Rules on involuntary changes (SEP2019) (pdf)