Rules and Instructions for agents
Below you can find PJSC “Aeroflot” rules, instructions and other regulating documents
Rules of modifying the name field in agency bookings 21.09.18 (pdf)
Rules of air transportation for SU flights with SSR EXST/STCR/CBBG 08.02.2019 (pdf)
Rules of issuing refunds using Refund Application in BSPlink 25.01.19 (pdf)
Process description of entering passengers contact details in PNR 08.04.2019 (pdf)
Rules on involuntary changes (SEP2019) (pdf)