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Company News

03 September 2007

Aeroflot Polls Passengers on the E-ticket

From September 03 till September 10 “Aeroflot – Russian Airlines” OJSC polls passengers at the company’s web-site at www.aeroflot.ru. The aim of this poll is to get additional data to improve the system of Internet sales and electronic ticketing.

All the visitors of the site are offered 13 questions including the following: “Do you use electronic tickets?”, “How would you estimate the Aeroflot Internet service?”, “What do you think about the possibility to register for flights through the Internet?”, “Are you afraid of fraud when making payments through the Internet?” etc.

The poll will make it possible to form an estimate of the passenger’s opinion about the Aeroflot Internet sales services as well as to analyze the spread of the new technologies: Internet sales services, self-service check-ins at the airport, purchase of electronic tickets. The poll’s results will help to discover the weaknesses and problems which will be included into the improvement program of Aeroflot Internet services’. The first Internet conference “Improvement of the Internet sales system of Aeroflot OJSC” of the Aeroflot commercial director Aleksey Sidorov takes place on September 12.

Aeroflot is the first among the Russian carries which has improved and opened the sales of full-featured electronic tickets. The system of automatic centralized issue of sales checks for the purchased electronic tickets has also been prepared in compliance with the requirements of the Russian law. The general volume of the electronic tickets issued by Aeroflot has exceeded 100 thousand for the six months.

Today the e-ticketing technology is supported on the 40 airline’s routes. Their number will grow up to 60 by the end of the year. And by 2008 Aeroflot will be able to provide 100% switch to e-tickets in compliance with IATA requirements.

At present Aeroflot e-tickets are sold at the company’s sales offices on the territory of the RF and abroad, through the foreign agency network and partners under the interline agreements (KLM, Aeromexico, Continental, Delta, Korean Air, NorthWest, Alitalia, Kenia Airways, United Airlines, Copa, Mexicana, British Airways, Air Malta, Air Canada и Swiss).

More then 40 thousand e-tickets to the amount of 16.8 million USD were sold through the web-site in 2006. The site is actively used as a source of information about the Aeroflot flights: approximately 200 thousand potential passengers submit 750 thousand queries through the company’s web-site monthly. At www.aeroflot.ru you will also find a manual describing how to fill in the application for purchase of an e-ticket. Sale of tickets through the Internet is convenient for passengers, and it provides considerable discounts. One can by tickets for Aeroflot flights through the worldwide web at any time of the day and in any part of the world.

To plan your trip, obtain additional information and book tickets please dial 8-800-333-55-55, round-the-clock toll free number of Aeroflot Information and Reservation Center. Moscow call-center number is: (495) 223-55-55.

«Aeroflot – Russian airlines», OJSC (AFLT) is the undisputed leader of the commercial aviation of Russia and the true national transport operator. As the largest air company of the country, it transports more than 7 million people a year, and around 9 million i.e. 23% of the total Russian air passengers together with its subsidiaries. Having in possession the fleet which consists of 83 airborne vehicles, the company conducts its flights to 93 destinations in 47 countries (302 flights a day in all). It controls 51% of the Russian market of the scheduled international airline traffic and about 12% of the domestic service. The net profit for 2006 amounted to 7.9 billion RUR (258.1 million USD by IFRS).

Aeroflot – is one of the oldest air companies and one of the most famous commercial brands in the world. The company was founded in 1923, and is based in Moscow, at Sheremetyevo International Airport. In 2006 Aeroflot became the first Russian airline which joined Sky Team global airline alliance. The joint route network includes 728 nodes in 149 countries, which offers to Aeroflot passengers unlimited variety of choice. Aeroflot clients are eligible for bonus programs of all partners of the alliance. To familiarize with the advantages from participation in SkyTeam alliance please visit www.skyteam.com.

Aeroflot is the only certified operator of IOSA international aviation standard in Russia.

At www.aeroflot.ru you can buy tickets to the Aeroflot flights using on-line payment system and e-ticket technology as well as learn more about the company.