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Company News

15 July 2013

Aeroflot Became The Winner Of The IV “Customer Rights And Service Quality” Award

July 15, 2013 MOSCOW

Aeroflot won popular vote «Customer’s Choice −2013» which took place in terms of the IV annual award «Customer rights and service quality». The company got a prestigious award in «Retail service» category.

The award ceremony took place at the Congress Center of the Chamber of Commerce and Industry of the Russian Federation. The company was presented by Deputy General Director for strategy and alliances of JSC Aeroflot Giorgio Callegari.

The popular vote «Customer’s Choice −2013» was held by the award’s partner, biggest Russian research holding Romir in order to identify consumers’ attitude towards the participants of goods and service market.

The results of voting were counted accordingly with international Global Reputation Index (GRI) criteria without taking into account the authoritative evaluation of Expert council of the award. The consumers recognized Aeroflot’s indisputable leadership on the air transport market in terms of service quality.

Index GRI was elaborated in conformity with management principles of New York Reputation Institute, global leader in reputational audit and consulting. This index is one of the most demanded in world practice for business efficiency evaluation.

Сelebrating its 90-th anniversary in 2013, Aeroflot is Russia’s flagship airline and the largest national air company. Proudly being a member of the SkyTeam global airline alliance, Aeroflot with its partnering members provides service to more than 1000 destinations in 178 countries. Aeroflot operates one of the most modern and youngest fleets in Europe counting 137 aircraft formed by Airbus, Boeing and Sukhoi airliners with an average airplane age between five and six years old. In 2012 Aeroflot carried 17.7 million passengers (27.5 million passengers as Aeroflot Group), continuously showing the best results in modern Russia’s history. In June 2013 Aeroflot was for the second time awarded by SKYTRAX as The Best Airline in Eastern Europe. Find more at www.aeroflot.com.