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Fare Rules

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General terms and conditions

Dear passengers,

The rules are effective from 17 April 2018. The former Fare Application Rules apply to all tickets purchased before this date.

Please verify the fare application rules with the Call Centre or a sales office before you pay for your tickets. Aeroflot PJSC reserves the right to introduce changes to the terms and conditions of fare application rules. However, if the carriage has already been paid for, such changes shall not be applied to it.

An itinerary may contain one or more price unit. A price unit is an itinerary or a part of an itinerary that can be separately ticketed.

If carriage has been booked with different classes of service or fares with different application rules (on routes with special application rules) for outbound and return flights within a single price unit, then the fare rules with stricter restrictions shall be applied to the itinerary as a whole in regard to the validity period of carriage obligations; сarriage charge refunds; сhanging confirmed carriage for both outbound and return segments.

If an itinerary contains two or more price units, then the fares, taxes and fare application rules valid at the beginning of the carriage will be applied to each price unit separately during the booking. Carriage of a passenger with one price unit or a combination of several price units will be covered by a single passenger air carriage agreement.

Fares with different codes can only be combined within the same fare family.

Reticketing is only available within the same fare family, with the new fare level no lower than the initial one. For fares with the YFM, YFO, JFM, JFO, WFM, WFO prefixes, reticketing is possible with the new fare level lower than the initial one.

On certain routes with the same fare code, different fare levels may apply, depending on the date of carriage (seasonality).

When a partially used ticket is refunded (if permitted by the applicable fare), the difference between the total fare and the fare for the actually used part of the route shall be returned (only if in the same fare family), and a fee will be charged as established by the applicable fare rules.

A ticket may not be reissued to another person.

These terms shall be applied to fares for scheduled Aeroflot PJSC flights and Aeroflot PJSC code-sharing flights carried out by Aurora and Rossiya airlines. The terms may vary on flights operated by other carriers under the current code-sharing agreements on joint flights.

The payment currency for the fare shall be determined in accordance with the flight destination.

The payment of fares and fees in the Russian Federation displayed in foreign currencies shall be made in Russian rubles at the systematic exchange rate calculated on the basis of the exchange rate of the Central Bank of Russia. Exchange rates for payment purposes shall be updated weekly on Wednesdays.

Aeroflot Bonus program miles are credited in accordance with the rules and conditions of the Aeroflot Bonus program.

Terms and conditions of the BUDGET Economy fare family shall be applied under the special-purpose programme for assistance to passengers requiring an emergency flight in difficult personal circumstances (EMED and EBVR fare codes).

 

Important!

You can read the fare application rules in Economy class for the flights

  • from Moscow (Sheremetyevo airport) to Simferopol, Kaliningrad, Vladivostok, Khabarovsk, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky, Magadan; from Simferopol, Kaliningrad, Vladivostok, Khabarovsk, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky, Magadan to Moscow (Sheremetyevo airport)
  • as well as, from 1 January 2018, from Moscow (Vnukovo Airport) to Vladivostok, Khabarovsk, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky, Magadan, and from Vladivostok, Khabarovsk, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky, Magadan to Moscow (Vnukovo Airport)

here.

Special application rules are in effect for carriage between Moscow and Kazan/Rostov-on-Don, and between Khabarovsk and Yuzhno-Sakhalinsk.

Business Class***

Fare families FLEX CLASSIC
Fare code prefix1 JFM, JFO, CFM, CFO, DFM, DFO, IFM, IFO, ZFM, ZFO JCL, JCO, CCL, CCO, DCL, DCO, ICL, ICO, ZCL, ZCO
Terms and Сonditions Open date of return flight Allowed Not allowed
Minimum stay at the destination point Unlimited for the fare codes with the following prefixes:
JFM, CFM, DFM
three days,
or the Next Sunday rule2;
there are no restrictions for flights within the Russian Federation and flights between points in the near abroad3 and points in the Russian Federation/near abroad3 with the following fare codes:
IFM, ZFM
Unlimited for the fare codes with the following prefixes:
JCL, CCL, DCL
three days,
or the Next Sunday rule2;
there are no restrictions for flights within the Russian Federation and flights between points in the near abroad3 and points in the Russian Federation/near abroad3 with the following fare codes:
ICL, ZCL
Aeroflot Bonus miles 250%
for the fare codes with the following prefixes: JFM, JFO, CFM, CFO, DFM, DFO
200%
for the fare codes with the following prefixes: IFM, IFO, ZFM, ZFO
200%
for the fare codes with the following prefixes: JCL, JCO, CCL,
CCO, DCL, DCO
150%
for the fare codes with the following prefixes: ICL, ICO, ZCL,
ZCO
Validity of carriage obligations JFM, JFO – 365 days; CFM, CFO – 360 days; DFM, DFO – 355 days; IFM, IFO – 180 days; ZFM, ZFO – 175 days JCL, JCO – 365 days; CCL, CCO – 360 days; DCL, DCO – 355 days; ICL, ICO – 180 days; ZCL, ZCO – 175 days
Stopovers for transit passengers Allowed, if less than
JFM, JFO – 365 days; CFM, CFO– 360 days; DFM, DFO – 355 days; IFM, IFO – 180 days; ZFM, ZFO – 175 days
Allowed, if less than 72 hours;
not allowed, if more than 72 hours.
Seat preselection Allowed with no additional charge Allowed with no additional charge
Carriage charge refund Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger before the check-in deadline for the flight specified in the ticket Allowed with no charge Partial refund allowed 4
Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger after the check-in deadline for the flight specified in the ticket
Changing confirmed carriage Changes before the scheduled departure time specified in the issued ticket (subject to availability of seats under the fare paid) Allowed with no additional charge Allowed for an additional charge4
Changes after the scheduled departure time specified in the issued ticket (subject to availability of seats under the fare paid)
Discounts for children Discounts for children under 2 years without a reserved seat 90 %, free of charge on domestic flights within the Russian Federation 90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%11 A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%
Free baggage allowance 2 pieces 2 pieces
Combining Combining is only allowed with tickets in the Flex fare family, regardless of the class of service Combining is only allowed with tickets in the Classic fare family, regardless of the class of service
Priority boarding Available Available
Priority baggage claim Available Available
Dedicated check-in desk Available Available
Business lounge access Available Available

Comfort class**

Fare families FLEX CLASSIC
Fare code prefix1 WFM, WFO, SFM, SFO, AFM, AFO WCL, WCO, SCL, SCO, ACL, ACO
Terms and Сonditions Open date of return flight Allowed Not allowed
Minimum stay at the destination No restrictions No restrictions
Aeroflot Bonus miles 200% 150 %
Validity of carriage obligations WFM, WFO – 365 days; SFM, SFO – 360 days; AFM, AFO – 355 days WCL, WCO – 365 days; SCL, SCO – 360 days; ACL, ACO – 355 days
Stopovers for transit passengers Allowed, if less than
, AFM, AFO – 365 days; SFM, SFO – 360 days; WFM, WFO – 355 days
Allowed, if less than 72 hours;
not allowed, if more than 72 hours.
Advance paid upgrade Allowed by paying the difference between the initially paid fare and the fare with the higher class of service
Aeroflot Bonus award upgrade Allowed Not allowed
Seat preselection Allowed with no additional charge Allowed with no additional charge
Carriage charge refund Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger before the check-in deadline for the flight specified in the ticket Allowed with no charge Partial refund allowed 4
Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger after the check-in deadline for the flight specified in the ticket Not allowed5
Changing confirmed carriage Changes before the scheduled departure time specified in the issued ticket (subject to availability of seats under the fare paid) Allowed with no additional charge Allowed for an additional charge4
Changes after the scheduled departure time specified in the issued ticket (subject to availability of seats under the fare paid) Not allowed5
Discounts for children Discounts for children under 2 years without a reserved seat 90 %, free of charge on domestic flights within the Russian Federation 90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%12 A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%
Free baggage allowance 2 pieces 2 pieces
Combining Combining is only allowed with tickets in the Flex fare family, regardless of the class of service Combining is only allowed with tickets in the Classic fare family, regardless of the class of service
Priority boarding Not available Not available
Priority baggage claim Not available Not available
Dedicated check-in desk You can visit a dedicated check-in desk in the Economy class zone or in the Sky Priority zone. You can visit a dedicated check-in desk in the Economy class zone or in the Sky Priority zone.
Business lounge access Not available Not available

 

Economy Class*

Fare families FLEX CLASSIC SAVER PROMO
Fare code prefix1 YFM, YFO, BFM, BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO, QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO YCL, YCO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO, QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO YVU, YVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO, QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO RSX, RSO
Terms and Сonditions Open date of return flight Allowed Not allowed Not allowed Not allowed
Minimum stay at the destination point Unlimited for the fare codes with the following prefixes:
YFM, BFM, MFM, UFM, KFM, HFM, LFM
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QFM, TFM, EFM, NFM
Unlimited for the fare codes with the following prefixes:
YCL, BCL, MCL, UCL, KCL, HCL,
LCL
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QCL, TCL,
ECL, NCL
Unlimited for the fare codes with the following prefixes:
YVU, BVU, MVU, UVU, KVU, HVU, LVU
One or more days, or the Next Sunday rule2; no restrictions for the fare codes with the following prefixes:
QVU, TVU,
EVU, NVU
Next
Sunday rule2
For flights from Japan – 3 days.
For domestic flights within the Russian Federation – no restrictions.
Aeroflot Bonus miles 200%
for the fare codes with the following prefixes:
YFM, YFO, BFM, BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO
150%
for the fare codes with the following prefixes:
QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO
150%
for the fare codes with the following prefixes:
YCL, YCO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO
100%
for the following fare codes:
QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO
125%
for the following fare codes:
YVU, YVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO
75%
for the following fare codes:
QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO
25%
Validity of carriage obligations YFM, YFO – 365 days;
BFM, BFO – 360 days;
MFM, MFO – 360 days;
UFM, UFO – 360 days;
KFM, KFO – 355 days;
HFM, HFO – 350 days;
LFM, LFO – 345 days;
QFM, QFO – 180 days;
TFM, TFO – 175 days;
EFM, EFO – 170 days;
NFM, NFO – 165 days
YCL, YCO – 365 days;
BCL, BCO – 360 days;
MCL, MCO – 360 days;
UCL, UCO – 360 days;
KCL, KCO – 355 days;
HCL, HCO – 350 days;
LCL, LCO – 345 days;
QCL, QCO – 180 days;
TCL, TCO – 175 days;
ECL, ECO – 170 days;
NCL, NCO – 165 days
YVU, YVO – 365 days;
BVU, MVO – 360 days;
MVU, MVO – 360 days;
UVU, UVO – 360 days;
KVU, KVO – 355 days;
HVU, HVO – 350 days;
LVU, LVO – 345 days;
QVU, QVO – 180 days;
TVU, TVO – 175 days;
EVU, EVO – 170 days;
NVU, NVO – 165 days
30 days
Stopovers for transit passengers Allowed, if less than
YFM, YFO – 365 days; BFM, BFO, MFM, MFO, UFM, UFO – 360 days; KFM, KFO – 355 days; HFM, HFO – 350 days; LFM, LFO – 345 days; QFM, QFO – 180 days; TFM, TFO – 175 days; EFM, EFO – 170 days; NFM, NFO – 165 days
Allowed if less than 72 hours;


not allowed if more 72 hours.
Not allowed Not allowed
Advance paid upgrade

Allowed by paying the difference between the initially paid fare and the fare with the higher service class

Not allowed
Upgrade to the Comfort class of service during check-in

Allowed subject to a fee depending on the destination

(exceptions may apply to certain routes)

Aeroflot Bonus premium upgrade Allowed Not allowed
Seat preselection Available for free to ticket holders (only through the Check the Reservation section of the Aeroflot website) Not available (only available free of charge for elite SkyTeam loyalty programmes' members).
Carriage charge refund Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger before the check-in deadline for the flight specified in the ticket Allowed with no charge Partial refund allowed 4 Not allowed6 Not allowed6
Refund of the carriage charge in the event the carrier is notified of cancellation of carriage by the passenger after the check-in deadline for the flight specified in the ticket Not allowed5 Not allowed Not allowed
Changing confirmed carriage Changes before the scheduled departure time specified in the issued ticket (subject to availability of seats under the fare paid) Allowed with no additional charge Allowed for an additional charge4 Allowed for an additional charge4 Allowed for an additional charge4
Changes after the scheduled departure time specified in the issued ticket (subject to availability of seats under the fare paid) Not allowed5 Not allowed5 Not allowed
Discounts for children Discounts for children under 2 years without a reserved seat 90 %, free of charge on domestic flights within the Russian Federation
Discounts for children under 2 years old, and for children from 2 to 12 years old with a reserved seat A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%10 A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25% A discount is not offered if the child is unaccompanied by an adult. The discount for children travelling with an accompanying adult is 25%7 Not available
Free baggage allowance 2 pieces

1 piece

1 piece 1 piece
Combining Combining is only allowed with tickets in the Flex fare family, regardless of the class of service Combining is only allowed with tickets in the Classic fare family, regardless of the class of service Combining is only allowed with tickets in the Saver fare family of the Economy class Combining is only allowed with tickets in the Promo fare family of the Economy class
Priority boarding Not available
Priority baggage claim Not available
Dedicated check-in desk Not available
Business lounge access Not available