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Privacy Policy and Cookie Policy



Public Joint Stock Company «Aeroflot - Russian Airlines»

Short Version

At Aeroflot, we take privacy and the protection of your Personal Data seriously.

Personal Data means information that can directly or indirectly identify you or other individuals (“Personal Data”). This typically includes information such as your surname, name, middle name, name suffix, patronymic date of birth, nationality, passport details, address, email address, telephone number and your status as ‘Aeroflot Bonus’ member or a member of another SkyTeam Alliance airline’s Loyalty Program. Personal Data can also include other information such as IP address, shopping habits, information about your gender, age, health, information about your lifestyle or preferences such as your hobbies and interests.

The categories of Personal Data, that we process, depend on how you use our services. We use your Personal Data to provide our website services in alignment with your preferences, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws, games or competitions, or to carry out relevant administrative services. All Personal Data is processed in accordance with applicable data protection laws.

We do not disclose your Personal Data to any third party except to data processors that assist us with providing our services and authorized state and regulatory authorities. With your consent we use cookies for marketing, performance and statistical purposes.

As our valid customer, we also offer you various choices to control how your Personal Data is used.

In addition, if you have an Aeroflot Bonus Account, you can update your marketing preferences in your ‘My Account’ section. Alternatively, you can contact our customer service team at digital@aeroflot.ru.

If you would like to receive more information about the processing of your Personal Data by us and on the cookies that we use, please see the extended version of this Privacy Policy

Public Joint Stock Company «Aeroflot - Russian Airlines»

On our Website, various cookies may be used. With this Cookie Policy, we would like to inform you what cookies are, what they do, and what kind of cookies are used via our Website. In so far as we collect Personal Data via cookies, we process these Personal Data in accordance with our Privacy Policy.

We may change this Cookie Policy and the list of cookies that are used on our Website at any time. The most recent version of this Cookie Policy are available here.