The information about all your messages is kept in section “Feedback”.
- Track statuses of your messages.
- Resend requests in case of additional questions.
Aeroflot has the right not to respond if:
- The content of the message violates the laws of the Russian Federation.
- The content of the message contradicts basic moral values or is offensive.
- The content of the message has no relation to the activities of PJSC “Aeroflot - Russian Airlines”.
Terms for reviewing messages
Additional contact information is available at the bottom of the page and in the section “Contacting the airline”
We will reply to your request within the period of time that is required to prepare a response and/or to conduct formal investigation.