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Moscow: +7 (495) 223-5555 / Russia: 8-800-444-5555 (free)

Additional and special services. Special services order (stretcher, wheelchairs, etc)

Request type
Available types of requests "Request type"

Dear passengers, to order a service please fill out the form below. Keep in mind that the number of free seats on the flight may change by the time your order is processed. Our staff member will get in touch with you after we have finished processing your request.

Flight info
Fill flight information "Flight info"
13 digits
or
Six Latin letters
Specify if your itinerary contains multiple destinations
Passenger personal info
Fill the information block "Passenger personal info"
Only latin letters
Only latin letters
for example, example@domen.ru
for example, +7 (000) 000-00-00
Accompanying passenger information
Fill the information block "Accompanying passenger information"
Only latin letters
Only latin letters
for example, example@domen.ru
for example, +7 (000) 000-00-00
Order a service
Choose or describe a service "Order a service"

We recommend you request special services not less than 36 hours prior to flight departure to receive guaranteed confirmation from the airline

Not more than 100 kg
Confirmation of consent to the terms is required

If you are a wheelchair user in need of extra support in your passenger seat, you can order a shoulder belt (holding device) at no additional charge.**

Shoulder belts will be issued after boarding the aircraft. A flight attendant will fix the belt to the seat backrest.

**Shoulder belts are issued only for flights operated by Aeroflot PJSC. The service is currently in trial mode and is offered where technically possible.

A maximum of two wheelchairs may be ordered for transportation
The dimensions of the wheelchair should not exceed 203 cm, weight 200 kg
The dimensions of the wheelchair should not exceed 203 cm, weight 200 kg
The dimensions of the wheelchair should not exceed 203 cm, weight 200 kg
The dimensions of the wheelchair should not exceed 203 cm, weight 200 kg
Confirmation of consent to the terms is required
Confirmation of consent to the terms is required
Confirmation of consent to the terms is required
Confirmation of consent to the terms is required
Not more than 100 kg
Confirmation of consent to the terms is required
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Fill the information block "Please enter the text from the image"
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