Dear passengers, to order a service please fill out the form below. Keep in mind that the number of free seats on the flight may change by the time your order is processed. Our staff member will get in touch with you after we have finished processing your request.
We recommend you request special services not less than 36 hours prior to flight departure to receive guaranteed confirmation from the airline
When checking in, passengers travelling with an assistance dog must explain the reason for travelling with the dog and provide documents confirming that the dog has been trained to assist a disabled person.When checking in, the passenger must provide a pet passport and a certificate from a veterinarian or veterinary inspection specialist confirming that the animal is healthy, has been vaccinated and is approved to travel. The dog must be examined by the specialist no earlier than 5 days before the scheduled departure date.Passengers with assistance dogs are seated before any other passengers.An assistance dog travelling in the passenger cabin must wear a collar and muzzle, be on a leash and wear a vest identifying it as a Service Animal.During the flight, the dog must be placed next to the assisted passenger, with its leash secured near his/her feet. The dog may not be placed on a passenger seat, near other passengers, in the emergency exit row, or in the aisles.During the flight, the dog must not obstruct regular service procedures, relieve itself or otherwise create a hygiene issue in the passenger cabin.
If you are a wheelchair user in need of extra support in your passenger seat, you can order a shoulder belt (holding device) at no additional charge.**Shoulder belts will be issued after boarding the aircraft. A flight attendant will fix the belt to the seat backrest.**Shoulder belts are issued only for flights operated by Aeroflot PJSC. The service is currently in trial mode and is offered where technically possible.
When booking, specify the weight and dimensions of the wheelchair, along with the battery type, if applicable. If you plan to carry additional lithium-ion batteries, specify the number (no more than 2) and specific power (must not exceed 160 Wh).The wheelchair is checked as baggage at check-in.Passengers may stay in their manually powered wheelchair until boarding if this does not contradict the airport's security regulations.Powered wheelchairs must be checked as baggage at check-in.Powered wheelchairs are carried in accordance with the following safety rules: the battery must be removed and its terminals isolated to prevent a short circuit.Passengers using powered wheelchairs must carry tools and devices to disconnect the battery, as well as the battery package (in accordance with the Technical Instructions for the Safe Transport of Dangerous Goods by Air ICAO Doc 9284-AN/905).Packaging for wet cells must be airtight and electrolyte resistant.Lithium-ion batteries must not exceed 300 Wh in specific power. For devices running on two batteries, each one must not exceed 160 Wh in specific power. Either a single spare battery not exceeding 300 Wh in specific power, or two spare batteries, each one not exceeding 160 Wh in specific power can be carried.
Conditions of carriage.Passengers who, for medical reasons, require oxygen therapy using an oxygen cylinder with gaseous oxygen during the entire flight must be accompanied by a medical escort.Oxygen cylinders weighing up to 5 kg are allowed on board.During pre-flight screening, technical documentation specifying the serial numbers of the cylinders, dates of manufacture and most recent certification testing must be provided.
Conditions of carriage.Passengers planning on carrying a portable oxygen concentrator on board must specify the model when booking.Portable oxygene concentrators are carried at no additional charge.The portable oxygen concentrator must have sufficient battery life to last the entire flight. Oxygen concentrators may not be charged on board.Lithium-ion batteries must not exceed 160 Wh in specific power.
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