Please note that if your card is lost, damaged or stolen (without providing any references), a duplicate card will be issued with a fee of 20 EUR. If your card is stolen, please send the documents confirming the theft, which were drawn up by law enforcement authorities. In this case, no fee will be charged for the issuance of a new card. Please check and, if necessary, correct the delivery address in your Personal Account. If there is a fee to be paid, please indicate the company office where it would be the most convenient for you to settle the fee and pick up the card.
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