Airline fare applicability rules

Aeroflot Fare Applicability Rules

General Terms and Conditions

Please check the fare applicability rules with the Contact Centre or a sales office before you pay for your tickets. Aeroflot PJSC reserves the right to introduce changes to the terms and conditions of fare applicability rules. However, if the transportation has already been paid for, the terms and conditions of fare applicability rules shall not be changed.

An itinerary may contain one or more price unit. A price unit is an itinerary or part of an itinerary that can be separately ticketed.

If the transportation includes one price unit and has been booked with different classes of service or fares with different applicability rules on routes with special fare applicability rules for outbound and return flights, the fare rules with stricter restrictions shall be applied for both outbound and return legs in regard to the validity period of transportation obligations and charge refunds. In regard to changing confirmed transportation, fare application rules of a fare component to be changed shall be applied. If two or more fare components have been changed at once, the greatest of all fare component fees shall be charged.

If the transportation includes two or more price units, fare application rules of a fare component to be changed shall be applied. If two or more fare components have been changed at once, the greatest of all fare component fees shall be charged. In regard to the transportation charge refund for the entire itinerary, fare application rules of each specific price unit shall apply separately. However, within each price unit, fare application rules with the strictest restrictions in terms of transportation charge refunds shall apply.

In the event of cancellation of transportation less than 40 minutes before the time of departure specified in the issued ticket, on any section of transportation regardless of the combination type or fare structure (including a structure of several price units), changes to the confirmed transportation or a refund of the cost of the unused part of the transportation are not allowed.

Transportation of a passenger with one price unit or a combination of several price units will be covered by a single passenger air transportation agreement.

If necessary, advance purchase of tickets may be established as mandatory for all fare groups. (limitation on the time limit for booking transportation and issuing/reissuing tickets before the start date of transportation).

Bookings can only be rebooked within the same fare family, with the new fare level no lower than the initial one.
Exceptions:

for Shuttle fare family, Economy fare family with Shuttle option or Business and Comfort fare families with Shuttle option, within a period of less than 12 hours and no later than 40 minutes before the scheduled departure time indicated on the ticket, the ticket can be reissued using the lowest available booking reference in the same class of service (if there are no seats available in the original booking reference) and within the same fare family while maintaining the fare level of the original ticket for a flight departing within 12 hours before or after the scheduled departure time indicated on the ticket;
For Basic, Lite, and Budget fares, changes are allowed within these three fare families.
For fares with special conditions, changes are allowed to any Economy, Comfort, or Business class fare, as long as the new fare level is not lower than the original fare paid.

When a partially used ticket is refunded (if permitted by the applicable fare), the difference between the total fare and the fare for the actually used part of the route shall be refunded (only if in the same fare family), and a fee will be charged as established by the applicable fare rules.

A ticket may not be reissued to another person.

Fully unused air tickets issued for domestic transportation or those partially used with the remaining unused portions issued for domestic flights cannot be reissued for international transportation.

The terms and conditions apply to fares for scheduled flights operated by Aeroflot PJSC and Aeroflot PJSC codeshare flights operated by Aurora Airlines and Rossiya Airlines (except for SU3000-5399 flights for which the terms and conditions may vary).
The terms and conditions may vary on flights operated by other carriers under current codeshare agreements (SU3000-5399 flights).

The payment currency for the fare shall be determined in accordance with the flight destination.

In the Russian Federation, the payment of fares and fees displayed in foreign currencies shall be made in Russian roubles at the booking system's exchange rate calculated on the basis of the exchange rate of the Central Bank of the Russian Federation. Exchange rates for payment purposes are set daily.

The validity period of carriage obligations starts with the process of transportation and is established by the passenger's Air Carriage Agreement in accordance with the Fare Application Rules.

For fares for children with a separate seat, the conditions of which stipulate the possibility of refunding the transportation fee or making changes to the confirmed transportation while withholding/charging the fee for processing the refund of the fee for processing changes to the conditions of the passenger's Air Transportation Agreement, the withheld/charged fee corresponds to the that established in the rules relevant for the fare group.

For fares for children under two years old without a separate seat, a refund of the transportation fee/amendment of confirmed transportation is made as per the terms and conditions of the applied fare except for free tickets for children under two years old on domestic transportation (no fee is withheld/not charged for such tickets). For tickets with a non-refundable fare, including those for which the passenger has missed the deadline for passenger check-in as specified in the ticket, the fare is non-refundable.

Aeroflot Bonus programme miles shall be credited in accordance with the rules and terms and conditions of the Aeroflot Bonus programme.

Please note:

The special Economy class fare applicability rules only apply to flights between Moscow and Simferopol, Kaliningrad, Vladivostok, Khabarovsk, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky, Magadan, Yakutsk, Ulan-Ude, Anadyr, Blagoveshchensk (special fare rules apply for certain flights on these routes). The special Economy class fare applicability rules are available here.

You can view the services for each Aeroflot family fare here.

You can familiarize yourself with the fare application rules for flights operated jointly with Pobeda Airlines here.

Business Class

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Fare basis prefix1

JFM, JFO, CFM, CFO, DFM, DFO, IFM, IFO, ZFM, ZFO

JCL, JCO, CCL, CCO, DCL, DCO, ICL, ICO, ZCL, ZCO

JBS, JBO, CBS, CBO, DBS, DBO, IBS, IBO, ZBS, ZBO

Terms and Conditions

Open return date

Allowed

Not allowed

Minimum stay at the destination

Unlimited for fares with prefix: JFM, CFM 3 days or unlimited for fares with prefix: IFM, ZFM

Unlimited for fares with prefix: JCL, CCL 3 days or unlimited for fares with prefix: ICL, ZCL

Unlimited for fares with prefix: JBS, CBS 3 days or unlimited for fares with prefix: IBS, ZBS

Validity period of transportation obligations

JFM, JFO — 365 days;
CFM, CFO — 360 days;
IFM, IFO — 180 days;
ZFM, ZFO — 175 days

For international routes the validity period of transportation obligations may differ and be reduced, and the level of such fare is lower than the fare level with the period of transportation obligations specified in the table.

JCL, JCO — 365 days;
CCL, CCO — 360 days;
ICL, ICO — 180 days;
ZCL, ZCO — 175 days

JBS, JBO — 365 days;
CBS, CBO — 360 days;
IBS, IBO — 180 days;
ZBS, ZBO — 175 days

Stopovers for transit passengers

Allowed with duration
not exceeding:
JFM, JFO — 365 days;
CFM, CFO— 360 days;
IFM, IFO—180 days;
ZFM, ZFO — 175 days

On international routes with FM fares and shorter transportation obligation periods, the duration of stopovers may be shorter.

For a duration of up to 72 hours — allowed.
For a duration of more than 72 hours — not allowed.

For a duration of up to 72 hours − allowed.
For a duration of more than 72 hours − not allowed.

Fare refund

Fare refund upon notification of cancellation of transportation not later than 40 minutes** before the time of departure specified in the ticket issued

Allowed free of charge

Allowed for a fee

Not allowed

A fare refund made in the event of notification of the cancellation of transportation less than 40 minutes** before the time of departure specified in the ticket issued

Not allowed

Making changes to confirmed transportation

Changes made no later than 40 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare)

Allowed without an additional fee

Shuttle Option: For direct flights between Moscow and Saint Petersburg, if a change is made less than 12 hours before the departure time indicated on the ticket, you can change to a flight departing within 12 hours before or after the original departure time at no additional cost.

Allowed for a fee

Shuttle Option: For direct flights between Moscow and Saint Petersburg, if a change is made less than 12 hours before the departure time indicated on the ticket, you can change to a flight departing within 12 hours before or after the original departure time at no additional cost.

Changes made less than 40 minutes before the departure time specified in the ticket bought

Not allowed

Children's fares

Fares for children under 2 years of age without a separate seat

10%
free of charge on flights within the Russian Federation

10
% free of charge on flights within the Russian Federation

Fares for children under 2 years of age and for children from 2 to 12 years of age with a separate seat4

Unaccompanied by an adult or accompanied by an adult in the same travel class: 90% 4

Free baggage allowance

2 pieces

1 piece

Combining

Tickets can only be combined in the Flex, Smart Flex, and Classic fare family, regardless of the travel class

Tickets can only be combined in the Flex, Classic, and Smart Classic fare family, regardless of the travel class

Tickets can only be combined in the Base, Saver, and Lite fare family, regardless of the travel class

Comfort class

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Fare basis prefix1

WFM, WFO, AFM, AFO

WCL, WCO, ACL, ACO

WBS, WBO, ABS, ABO

WNB, WNO, ANB, ANO

Terms and Conditions

Open return date

Allowed

Not allowed

Minimum stay at the destination

Unlimited

Validity period of transportation obligations

WFM, WFO — 365 days;
AFM, AFO — 355 days

WCL, WCO — 365 days;
ACL, ACO — 355 days

WBS, WBO — 365 days;
ABS, ABO — 355 days

WNB, WNO — 365 days;
ANB, ANO — 355 days

Stopovers for transit passengers

Allowed with duration not exceeding:
WFM, WFO — 365 days;
AFM, AFO — 355 days

For a duration of up to 72 hours − allowed.

For a duration of more than 72 hours − not allowed.

For a duration of up to 72 hours − allowed.

For a duration of more than 72 hours − not allowed.

For a duration of up to 72 hours − allowed, for a duration of more than 72 hours − not allowed.

Fare refund

Fare refund upon notification of cancellation of transportation not later than 40 minutes** before the time of departure specified in the ticket issued

Allowed free of charge

Allowed for a fee2

Not allowed

A fare refund made in the event of notification of the cancellation of transportation less than 40 minutes** before the time of departure specified in the ticket issued

Not allowed

Making changes to confirmed transportation

Changes made no later than 40 minutes before the departure time specified in the ticket bought (subject to the availability of seats for the paid fare)

Allowed without an additional fee

Shuttle Option: For direct flights between Moscow and St. Petersburg, if a change is made less than 12 hours before the departure time indicated on the ticket, you can change to a flight departing within 12 hours before or after the original departure time at no additional cost.

Allowed for a fee2

Changes made less than 40 minutes before the departure time specified in the ticket bought

Not allowed

Children's fares

Fares for children under 2 years of age without a separate seat

10%, free of charge for domestic flights in the Russian Federation

Fares for children under 2 years of age and for children from 2 to 12 years of age with a separate seat4

Unaccompanied or accompanied by an adult in the same travel class — 85% of the adult passenger fare;
For transportation entirely within the Russian Federation — the fare for children who are citizens of the Russian Federation on the date of ticket issuance, unaccompanied or accompanied by an adult in the same travel class — 50% of the adult passenger fare.

Free baggage allowance

2 pieces

1 piece

Not available

Combining

Combining is only permitted with tickets in the Flex and Classic fare families, regardless of the travel class

Combining is only permitted with tickets in the Base and Saver fare families, regardless of the travel class

Economy Class*

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Fare basis prefix1

YFM, YFO, DAFM, DAFO, SAFM, SAFO, BFM,BFO, MFM, MFO, UFM, UFO, KFM, KFO, HFM, HFO, LFM, LFO, QFM, QFO, TFM, TFO, EFM, EFO, NFM, NFO, RFM, RFO, GFM, GFO, VFM, VFO

YCL, YCO, DACL, DACO, SACL, SACO, BCL, BCO, MCL, MCO, UCL, UCO, KCL, KCO, HCL, HCO, LCL, LCO, QCL, QCO, TCL, TCO, ECL, ECO, NCL, NCO, RCL, RCO, GCL, GCO, VCL, VCO

YVU, YVO, DAVU, DAVO, SAVU, SAVO, BVU, BVO, MVU, MVO, UVU, UVO, KVU, KVO, HVU, HVO, LVU, LVO, QVU, QVO, TVU, TVO, EVU, EVO, NVU, NVO, RVU, RVO, GVU, GVO, VVU, VVO

YNB, YNO, DANB, DANO, SANB, SANO, BNB, BNO, MNB, MNO, UNB, UNO, KNB, KNO, HNB, HNO, LNB, LNO, QNB, QNO, TNB, TNO, ENB, ENO, NNB, NNO, RNB, RNO, GNB, GNO, VNB, VNO

YSW, YST, DSW, DST, SSW, SST, BSW, BST, MSW, MST, USW, UST, KSW, KST, HSW, HST, LSW, LST, QSW, QST, TSW, TST, ESW, EST, NSW, NST, RSW, RST, GSW,GST,VSW,VST

Terms and Conditions

Open return date

Allowed

Not allowed

Minimum stay at the destination

No restrictions for fare codes with the following prefixes:
YFM, DAFM, SAFM, BFM, MFM, UFM, KFM, HFM, LFM, QFM

One or more days, or no restrictions for fare codes with the following prefixes: TFM, EFM, NFM, RFM, GFM, VFM

No restrictions for fare codes with the following prefixes:
YCL, DACL, SACL, BCL, MCL, UCL, KCL, HCL, LCL, QCL

One or more days, or no restrictions for fare codes with the following prefixes: TCL, ECL, NCL, RCL, GCL, VCL

No restrictions for fare codes with the following prefixes:
YVU, DAVU, SAVU, BVU, MVU, UVU, KVU, HVU, LVU, QVU

One or more days, or no restrictions for fare codes with the following prefixes: TVU, EVU, NVU, RVU, GVU, VVU

No restrictions for fare codes with the following prefixes:
YNB, DANB, SANB, SANB, BNB, MNB, UNB, KNB, HNB, LNB, QNB

One or more days, or no restrictions for fare codes with the following prefixes: TNB, ENB, NNB, RNB, GNB, VNB

No restrictions for fare codes with the following prefixes: YSW, DSW, SSW, BSW, BSW, MSW, USW, KSW, HSW, LSW, QSW

One or more days or no restrictions for fare codes with the following prefixes: TSW, ESW, NSW, RSW, GSW, VSW

Validity period of transportation obligations

YFM, YFO — 365 days;
DAFM, DAFO — 360 days;
SAFM, SAFO — 360 days;
BFM, BFO — 360 days;
MFM, MFO — 360 days;
UFM, UFO — 360 days;
KFM, KFO — 355 days;
HFM, HFO — 350 days;
LFM, LFO — 345 days;
QFM, QFO — 180 days;
TFM, TFO — 175 days;
EFM, EFO — 170 days;
NFM, NFO — 165 days;
RFM, RFO — 160 days;
GFM, GFO — 155 days;
VFM, VFO – 150 days;

YCL, YCO — 365 days;
DACL, DACO — 360 days;
SACL, SACO — 360 days;
BCL, BCO — 360 days;
MCL, MCO — 360 days;
UCL, UCO — 360 days;
KCL, KCO — 355 days;
HCL, HCO — 350 days;
LCL, LCO — 345 days;
QCL, QCO — 180 days;
TCL, TCO — 175 days;
ECL, ECO — 170 days;
NCL, NCO — 165 days;
RCL, RCO — 160 days;
GCL, GCO — 155 days;
VCL, VCO — 150 days

On international routes, the validity period of the fare may be shorter, and the fare level may be lower than the fare with the validity period specified in the table.

YVU, YVO — 365 days;
DAVU, DAVO — 360 days;
SAVU, SAVO — 360 days;
BVU, BVO — 360 days;
MVU, MVO — 360 days;
UVU, UVO — 360 days;
KVU, KVO — 355 days;
HVU, HVO — 350 days;
LVU, LVO — 345 days;
QVU, QVO — 180 days;
TVU, TVO — 175 days;
EVU, EVO — 170 days;
NVU, NVO — 165 days;
RVU, RVO — 160 days;
GVU, GVO — 155 days;
VVU, VVO — 150 days

On international routes the term of transportation obligation may differ to a lesser side, at that the level of such tariff is lower than the level of tariff with the term of transportation obligation specified in the table.

YNB, YNO — 365 days;
DAMB, DANO — 360 days;
SANB, SANO — 360 days;
BNB, BNO — 360 days;
MNB, MNO — 360 days;
UNB, UNO — 360 days;
KNB, KNO — 355 days;
HNB, HNO — 350 days;
LNB, LNO — 345 days;
QNB, QNO — 180 days;
TNB, TNO — 175 days;
ENB, ENO — 170 days;
NNB, NNO — 165 days;
RNB, RNO — 160 days;
GNB, GNO — 155 days;
VNB, VNO — 150 days

On international routes, the validity period of the fare may be shorter, and the fare level may be lower than the fare with the validity period specified in the table.

YSW, YST — 365 days;
DSW, DST — 360 days;
SSW, SST — 360 days;
BSW, BST — 360 days;
MSW, MST — 360 days;
USW, UST — 360 days;
KSW, KST — 355 days;
HSW, HST — 350 days;
LSW, LST — 345 days;
QSW, QST — 180 days;
TSW, TST — 175 days;
ESW, EST — 170 days;
NSW, NST — 165 days;
RSW, RST — 160 days;
GSW, GST — 155 days;
VSW, VST — 150 days.

Stopovers for transit passengers

Allowed with duration not exceeding:
YFM, YFO — 365 days;
DAFM, DAFO, SAFM, SAFO, BFM, BFO, MFM, MFO, UFM, UFO — 360 days;
KFM, KFO — 355 days;
HFM, HFO — 350 days;
LFM, LFO — 345 days;
QFM, QFO — 180 days;
TFM, TFO — 175 days;
EFM, EFO — 170 days;
NFM, NFO — 165 days;
RFM, RFO — 160 days;
GFM, GFO — 155 days;
VFM, VFO — 150 days

The duration of stopover may be shorter on international routes for — FM tariffs with shorter period of validity of transportation service.

Allowed if less than 72 hours; not allowed if more than 72 hours.

If the duration is up to 72 hours:

For international flights
to the Americas, Asia, Africa — allowed for a fee of EUR 35;
from Asia, the Americas, Africa — allowed for a fee of USD 35;

For international flights between Russia, Europe, BSV,
BZ4 — allowed for a fee of EUR 15;

For transportation withi

If the duration is up to 72 hours: not allowed.

Fare refund

Fare refund upon notification of cancellation of transportation not later than 40 minutes** before the time of departure specified in the ticket issued

Allowed free of charge

Allowed for a fee2

Not allowed

Fare refund in the event of notification of the cancellation of transportation less than 40 minutes** before the time of departure specified in the ticket issued

Not allowed

Making changes to confirmed transportation

Changes made
no later than 40 minutes before the departure time specified in the ticket bought (subject to the availability of seats
for the paid fare)

Allowed without an additional fee

Shuttle Option: For direct flights between Moscow and Saint Petersburg, if a change is made less than 12 hours prior to the departure time indicated on the ticket, you can change to a flight departing within 12 hours before or after the original departure time at no additional cost.

Allowed for a fee2

Exception: Shuttle Option: For direct flights between Moscow and Saint Petersburg, if a change is made less than 12 hours prior to the departure time indicated on the ticket, you can change to a flight departing within 12 hours before or after the original departure time at no additional cost.

Allowed for a fee2

Allowed for a fee

Exception: If a change is made less than 12 hours prior to the departure time indicated on the ticket, you can change to a flight departing within 12 hours before or after the original departure time at no additional cost.

Making changes to the issued transportation less than 40 minutes before the time of departure specified in the issued ticket

Not allowed

Children's
fares

Fares for children under 2 years old without a separate seat

10% of the adult passenger
fare; free for domestic flights within Russia

Fares for children under 2 years of age and for children from 2 to 12 years of age with a separate seat4

Free baggage allowance 5

2 pieces

1 piece

Not available

Combining

Combining is only permitted with tickets in the Classic and Flex fare families, regardless of the class of service

Combining is only permitted with tickets in the Base and Saver fare families, regardless of the travel class

Combining is only permitted with tickets in the Shuttle fare family

* You can find the special Economy class fare applicability rules for transportation between Moscow and Simferopol, Kaliningrad, Vladivostok, Khabarovsk, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatskiy, Magadan, Yakutsk, Ulan-Ude, Anadyr, Blagoveshchensk here.

**the check-in closing time established by federal aviation regulations

1) The fare code prefix is the first three characters of the fare code.

2) For flights within the Russian Federation (per transaction when making changes, per transaction within the price unit when returning): RUB 3,500.
For international transportation (per transation when making changes, per transaction within the price unit when returning): EUR 55. The fee does not apply to free tickets for children under two years of age without a separate seat.

(3) For certain flight destinations, exceptions from the standard terms for free baggage allowance may apply.

4) Russia's near abroad: Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan, Georgia.

5) The terms and conditions for the refund of extra fees are given here.

Fare applicability rules