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Company News

21 July 2018

Information for passengers flying from Sheremetyevo International Airport

Dear passengers,
Due to interruptions to the functioning of the baggage transportation system at Sheremetyevo airport  Terminal B, there have been issues with despatching luggage belonging to passengers departing from or transiting via Sheremetyevo. Airport staff are doing everything possible to restore the functioning of the baggage system. Luggage that does not arrive will be sent on later flights.
In the event of luggage not arriving, passengers should contact the baggage reclaim service before leaving arrivals and complete the requisite form. Passenger should retain all documents relating to their flight, in particular their boarding pass and baggage tag. In the event of luggage not arriving, passengers can check the status of their baggage reclaim on the Aeroflot website: https://www.aeroflot.ru/ru-en/information/preparation/baggage/lost 
We apologise for any inconvenience.