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Company News

04 June 2018

Aeroflot gains right to refuse to transport disruptive passengers

 4 June 2018, Moscow – On 4 June 2018, amendments to the Russian Aviation Code come into force that allow airlines to blacklist disruptive passengers and refuse them transportation.

From that date, failure to follow orders of an aircraft captain, disruptive behaviour onboard and actions that threaten safety of aircraft operation will serve as grounds to blacklist unruly passengers and ban them from all Aeroflot flights for a year.

“Along with tightening liability for disruptive behaviour onboard, granting airlines a right to refuse transportation to troublemakers is another milestone in a series of legislative measures aimed to decrease and prevent offences on board. Enforcement of the new law will help support the right of our law-abiding passengers to a safe and comfortable flight,” said Vladimir Alexandrov, Aeroflot’s Deputy CEO for Legal and Property Matters. 

About Aeroflot

Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot serves 146 destinations in 52 countries.

Aeroflot’s 236-strong fleet is the youngest of any airline worldwide that operates more than 100 aircraft. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries).

Aeroflot holds 4-Star Airline status from Skytrax and was named Best Airline in Eastern Europe for the sixth time at the 2017 Skytrax World Airline Awards. Aeroflot has also been awarded a five-star global airline rating by US aviation association APEX.

Aeroflot is the world’s strongest airline brand and most powerful brand in Russia according to leading brand strategy consultancy Brand Finance.

Find out more at http://www.aeroflot.com/