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Company News

06 January 2018

Aeroflot's ground service company in Washington is withholding services for Russian carrier's flights

Due to adverse weather conditions in New York the resulting travel disruption caused, Swissport, the ground service company, has informed Aeroflot that it cannot currently service Aeroflot flights SU533 (previously SU123) and SU539 (previously SU103).

The flights have been allocated new departure slots by Dulles Airport (IAD).

Because of this Aeroflot cannot currently confirm the new departure time for the flights.

Further information regarding the status of flights affected by adverse weather conditions will be made available on Aeroflot’s website and social media accounts as soon as it becomes available.




Preliminary departure date and time

4 Jan 2018

SU123 (operated as SU 533)


Moscow (SVO)

6 Jan 2018 12:00

4 Jan 2018

SU103 (operated as SU239)


Moscow (SVO)

6 Jan 2018 14:00

Passengers booked on flights SU533 and SU539 have been transferred from New York to Washington.

Passengers holding tickets for flights operated under the SU code (direct and transfer flights) with departure dates of 4, 5 and 6 January 2018 may (at no additional cost):

- rebook for departure dates up to 08.01.2018 inclusive, including on connecting flights to/from New York operated by other airlines; return flights may also be rebooked at the same time to retain the original visit length (plus/minus three days)

- receive a full refund at the point of sale of the ticket

Ticket changes can be made without any penalties provided that the new travel date is not later than 12 January; the departure date for the return leg can be changed at the same time provided that the length of the stay does not exceed the originally scheduled period.

Passengers will be informed through Aeroflot’s call-centre. Passengers arriving at the airport will be provided with all necessary support in line with aviation regulations and Aeroflot’s standards.

More information is available from Aeroflot’s 24-hour call centre : +7 495 223 55558-800-444-5555 (free call in Russia), via the contact centre's global free-call numbers (available on the website: https://www.aeroflot.ru/ru-en/offices/free_numbers) and at Aeroflot sales offices