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Toll-free calls from around the world

Dear passengers,

You can call our Contact Centre toll free at any time, even from outside Russia*. You may call the special numbers from:

  • a landline;
  • a mobile phone provided by a local carrier.

*The countries where the service is available are listed below.

 

Please note: calls from mobile phones in roaming mode will be charged according to the fares established by the original carrier.

 

All the numbers below provide support in English, German, French, Spanish, Italian, Japanese or Chinese.

Country Phone Number Language
Austria 0 800 06 88 28 German, English
Belarus 8 820 001 107 92 Russian, English, Chinese
Canada 866 221 72 91 English
China[1] (North) 108 007 330 039 Chinese
Latvia 80 200 921 Russian, English
Poland 800 400 390 English
China[2] (South) 108 003 300 034 Chinese
France 0 805 980 010 French
Germany 08 000 001 151 German
India 000 800 100 89 24 English
Ireland 1 800 882 881 English
Spain 900 901 528 Spanish
Italy 800 90 5668 Italian
Japan[3] 0053 116 0728 Japanese, Russian, English
Netherlands 08 000 203 592 English
United Kingdom 0 800 026 00 33 Russian, English
USА 8 668 797 647 English
Lithuania 8 800 00356 Russian, English
Estonia 800 20 43 Russian, English
South Korea[4] 0 808 22 02 44 Korean, English, Russian
Switzerland 0 800 56 67 75 German, French, Italian, English, Russian
Turkey[*] 0 811 213 00 61 English, Russian
Vietnam[5] 12 280 592 English
Czech Republic 800 722 143 English
Greece[*] 0 800 33 15 49 83 English
Sweden[*] 0 201 20 30 04 English

[*] Only for calls from a landline

[1] Only for landline calls through China Unicom

[2] Only for landline calls through China Telecom

[3] Japanese – from 09:00 to 17:00, excluding weekends and public holidays;· Russian and English – around the clock.

[4] Korean – from 09:00 to 18:00, excluding weekends and public holidays;· Russian and English – around the clock.

[5] Calls from any landline and Viettel Mobile phone numbers