SITA’s BagJourney will provide accurate real-time information on each and every bag
MOSCOW – 21 December 2017 – Aeroflot has become the first airline in Russia to provide real-time location information for all the baggage it handles, choosing SITA, the global IT provider, to deliver an end-to-end baggage tracking solution using its BagJourney system.
BagJourney allows Aeroflot to accurately track passengers’ bags at key points along their journey, including at check-in, loading onto the aircraft, transfer and arrival at the destination airport. BagJourney provides a precise picture of a bag’s location. It uses baggage data from 400-plus airports and 500 airlines that passes through SITA’s global, fully-managed baggage message and distribution service, BagMessage. This makes it possible for the airline to keep passengers informed about the status of their baggage or to quickly trace a bag if it does go missing. Aeroflot’s employees will also be able to provide customers with complete information on their baggage.
Kirill Bogdanov, Deputy CEO for IT at Aeroflot, said: “Baggage tracking is just the latest example of how Aeroflot is focusing on technology innovations that improve the customer experience. We recognize that baggage is such an important area for passengers, and through this solution we will be able to provide them with more certainty on where their bags are at every step of the journey.”
Dmitry Krasnov, SITA VP Russia and CIS, said: “Aeroflot has a great track record of embracing technology to enhance the passenger experience. With SITA’s BagJourney, the airline can permanently track bags, reducing the likelihood of a bag being mishandled in the first place. This will have a tremendously positive impact for passengers while making the airline’s baggage operation far more efficient and significantly reducing the number of mishandled bags.”
According to SITA’s 2017 Baggage Report, the rate of mishandled bags in 2016 was at a record-low of 5.73 bags per thousand passengers, down from a peak of 18.88 bags per thousand passengers in 2007. This improvement has been directly attributed to the use of technology to more efficiently and accurately manage baggage.The rate is set to improve even further thanks to the International Air Transport Association’s (IATA) Resolution 753’s requirement for comprehensive baggage tracking which comes into effect in June 2018.
SITA’s BagJourney can become the core platform of a ready-to-go solution for airlines looking for a cost-effective way of providing the tracking data to their passngers or fulfilling IATA Resolution 753.
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Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. Aeroflot and its partners serve 1,074 destinations in 177 countries worldwide. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries).
Aeroflot became the first Russian airline to be awarded Four Star Airline status by Skytrax in recognition of the high-quality of its customer service. In 2017, Aeroflot was named Best Airline in Eastern Europe for the sixth time at the Skytrax World Airline Awards.
In 2017, Aeroflot was named the most powerful brand in Russia and the world’s strongest airline brand by leading valuation and strategy consultancy Brand Finance. Aeroflot was also named Best Major Airline in Europe by TripAdvisor travellers and recognised as the Favourite International Airline in China at the Flyer Award Ceremony 2017.
Aeroflot operates one of the youngest fleets in the world with 220 aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.
Aeroflot is among the global leaders in aviation safety, with a European Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally recognized safety parameter, comparable to global peers.
The first Russian carrier to enter the IATA Operational Safety Audit (IOSA) register, renewing its registration for the seventh time in 2017, Aeroflot has successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is fully ISO 9001:2015, ISO 14001:2004 compliant.
Find out more at http://www.aeroflot.com/
SITA is the communications and IT solution provider that transforms air travel through technology for airlines, at airports and on aircraft. The company’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions. Owned 100% by more than 400 air transport industry members, SITA has a unique understanding of its needs and places a strong emphasis on technology innovation.
Nearly every airline and airport in the world does business with SITA and its border management solutions are used by more than 30 governments. With a presence at more than 1,000 airports around the world and a customer service team of 2,000+ staff, SITA delivers unmatched service to more than 2,800 customers in more than 200 countries.
For further information go to www.sita.aero
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